At Advanced Concrete, Inc., our employees are more than just employees - they are the foundation of our success. We take pride in providing the highest quality ready mix concrete and superior customer service with a personalized touch. We're looking for a Customer Service Representative to join our team and play a key role in keeping our operations running smoothly.
What You'll Do
As a Customer Service Representative, you will:
• Answer and manage a high volume of customer calls in a professional and friendly manner.
• Accurately take and enter concrete orders, making sure all details are complete.
• Use Google Maps and county property search tools to confirm jobsite locations.
• Coordinate with Plant Managers to schedule deliveries efficiently.
• Recommend proper concrete mix designs based on project needs (training provided).
• Ensure payment arrangements are confirmed prior to delivery when needed.
• Adapt quickly to changes in schedules and customer requests.
• Deliver exceptional service while helping contractors and builders keep their projects on track.
What We're Looking For
• Strong communication skills and a professional phone presence.
• Attention to detail - accuracy is key in this role.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, Google Maps, and online property search tools.
• High school diploma or GED required.
• Previous customer service or dispatch experience is a plus (construction knowledge helpful but not required).
Why Join Advanced Concrete?
• Flexible scheduling - ideal for someone looking for 30+ hours and will increase in the warmer months.
• Benefits available (health, dental, vision, retirement options).
• Be part of a supportive team where your work truly makes a difference.
• A great opportunity to gain valuable experience in the construction and logistics industry.
If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.
Apply today and join the team at Advanced Concrete, Inc.!
Drug Screening and Background check required