Job Title: Technical Support EngineerJob DescriptionAs a Technical Support Engineer, you will diagnose and resolve issues related to OEM equipment including dynos, control systems, VFDs, PLCs, and test cells. You will troubleshoot pump systems, identify and resolve sensor-related faults, and apply basic electrical troubleshooting skills. You will also interpret schematics, wiring diagrams, and equipment manuals to guide customers through solutions, conduct remote diagnostic sessions, and support parts identification requests.
Responsibilities
- Diagnose and resolve issues related to OEM equipment such as dynos, control systems, VFDs, PLCs, and test cells.
- Troubleshoot pump systems, including hydraulic and cooling circuits, flow rates, pressure faults, cavitation, seal failures, and pump-motor coupling issues.
- Identify and resolve sensor-related faults, including calibration drift, signal loss, and wiring faults for temperature, pressure, flow, speed, and torque sensors.
- Apply basic electrical troubleshooting skills, including continuity checks, voltage/current measurement, relay and contactor diagnosis, fuse and breaker faults, and motor circuit verification.
- Interpret schematics, wiring diagrams, P&IDs, and equipment manuals to guide customers through step-by-step solutions.
- Conduct remote diagnostic sessions via AnyDesk or equivalent remote shadowing tools.
- Support parts identification requests with accuracy, ensuring the correct part and application.
- Engage Engineering and SME teams for Level 3 issues beyond current knowledge to drive resolution while maintaining full case ownership.
- Act as the primary technical resource during active customer engagements, prioritizing field calls to minimize on-site delays.
- Own the case from first contact to confirmed resolution, ensuring continuity and closing the ticket.
- Coordinate and facilitate Field Tech dispatch or on-site engagement when field support is required, maintaining full case ownership.
- Track all field-assist tickets separately to monitor response time, resolution time, and first-contact resolution rate for field-originated cases.
Essential Skills
- Customer service
- Troubleshooting
- Product support
- Mechanical expertise
Additional Skills & Qualifications
- Ability to interpret schematics, wiring diagrams, and equipment manuals
- Experience with remote diagnostic tools such as AnyDesk
- Strong communication skills for maintaining customer relationships
Work EnvironmentThis position is based in an office environment. It is a great opportunity to build and grow within the team. There are currently three openings to expand this team, representing a significant push for the company. Job Type & LocationThis is a Permanent position based out of Sussex, WI. Pay and BenefitsThe pay range for this position is $92000.00 - $92000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Health Benefits, 401k, bonuses Job Type & LocationThis is a Permanent position based out of Sussex, WI. Application DeadlineThis position is anticipated to close on Nov 6, 2026. Workplace TypeThis is a fully onsite position in Sussex,WI.About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.