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Normal 0 false false false EN-US X-NONE X-NONE WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE © We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs
JOB OVERVIEW:
Supervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.
REPORTS TO: Reservations Manager
SUPERVISES: Reservation Agents
WORK ENVIRONMENT:
Reservations Department.
Job involves working:
· Under variable temperature conditions (or extreme heat or cold). · Under variable noise levels. · Outdoors/indoors. · Around fumes and/or odor hazards. · Around dust and/or mite hazards. · Around chemicals.
KEY RELATIONSHIPS:
Internal: Staff in Reservations, Front Desk, PBX, Sales, Housekeeping, Engineering, Food and Beverage; Hotel Assistant Managers, and Executive Offices.
External: Hotel guests/visitors, Corporate Reservations Center personnel, Travel and Tour Company representatives, other hotels.
QUALIFICATIONS
Essential:
- High school graduate or equivalent vocational training certificate, some college.
- Fluency in English both verbal and non-verbal.
- Ability to input and access information in the property management system/computers.
- Compute basic arithmetic.
- Familiarity with yield management and forecasting.
- Ability to: · Perform job functions with attention to detail, speed and accuracy. · Prioritize and organize. · Be a clear thinker, remaining calm and resolving problems using good judgment. · Follow directions thoroughly. · Understand guest’s service needs. · Work cohesively with co-workers as part of a team. · Work with minimal supervision. · Maintain confidentiality of guest information and pertinent hotel data. · Ascertain departmental training needs and provide such training. · Direct performance of staff and follow up with corrections when needed.
Desirable:
- College degree.
- Fluency in a second language.
- Previous supervisory experience.
- Ability to suggestively sell.
- Previous guest relations training.
PHYSICAL ABILITIES
Essential:
- Endure various physical movements throughout the work areas.
- Remain in stationary position for 8 minutes/hours throughout work shift.
- Satisfactorily communicate with guests, management and co-workers to their understanding.