Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock!
Job Description
Reports To: Event Manager, Assistant Event Manager General Purpose: The Event Captain leads the event staff during events, ensuring that Event Team can operate as efficiently as possible while providing exceptional guest-focused service. This service focused position holds Event Team to high 21c standards. Event Captain works closely with Event Manager/Assistant Event Manager on event prep work and additional admin work as needed.
Specific Responsibilities:
Service + Team:
- Provides leadership support to Event Team.
- Meets client needs and exceeds client expectations to successfully execute each event.
- Creates a positive and motivated atmosphere for teammates.
- Manages execution of on-site events and leads Event Team according to the 21c Events Standards and with direction from Event Manager.
- Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems.
- Oversees set-up/tear-down details and processes.
- Lead pre-shift meeting in conjunction with Event Manager prior to event start time.
- Confidently answers staff questions, resolves issues arising during events, and remains calm in chaotic situations.
- Performs any task related to execution and running of events, including filling in for event servers as necessary.
- Completes a walk-thru at conclusion of every event.
- Develops and maintains a good working relationship with guests, groups, and teammates from all departments.
- Communicates clearly verbally and in writing with Event Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between Event Team and hotel/restaurant/etc.
- Knows and understands procedures, terminology and techniques used in the Event department.
- Maintains knowledge of ingredients of all food and beverage items on Event Menus and provides daily/weekly training for Event Team.
- Monitors staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
- Works with new hire teammates to oversee daily trainings, ensuring they are following daily training checklists and checking in with them at the end of each shift.
- Knows and speaks knowledgably about products, features and services offered by hotel and restaurants.
- Provides excellent customer service to all guests in hotel/restaurant, not just those attending event.
Admin + Meetings:
- Completes pre-event paperwork, including, but not limited to: floorplans, task sheets, prep/req sheets, bar pull sheets, signage, menus and labels, pre-shift notes.
- Completes end of event paperwork, including, but not limited to cash handling, inventory, bar consumption sheets, ringing events into POS system, etc.
- Summarizes event in Event Captain Log with a concise written report of event details.
- Works with Event Manager to write Event Team schedule.
- Assist Event Manager with quarterly team training planning and help lead quarterly trainings as needed.
- Other duties as assigned by your supervisor or manager which may include weekly inventories and ordering (linen, soda, etc) and quarterly CGS inventory.
- Attend weekly BEO meeting and Captain meeting.
- Reports to work on time and ready to work scheduled shift.
Qualifications
- Able to work flexible hours (early mornings, nights, weekends).
- Responsible, dependable, punctual, organized.
- Strong math skills.
- Strong communication skills; must be able to speak, read and understand English.
- Clean and professional appearance.
- Demonstrates enthusiasm for all things 21c.
- Must pass a background check.
Physical Requirements:
- Must be able to carry full service tray comfortably.
- Must be able to stand and walk for long periods of time.
- Must be able to lift at least 25 pounds.
Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
