Summary
Accordia Bank is seeking a customer-focused Bank Teller to provide exceptional service while accurately processing transactions and supporting daily branch operations. This role is ideal for a detail-oriented professional who enjoys helping customers, maintaining accuracy in a fast-paced environment, and contributing to a positive community banking experience.
Responsibilities
• Greet and assist customers in a friendly, professional, and timely manner.
• Process customer transactions accurately, including deposits, withdrawals, transfers, loan payments, and check cashing.
• Balance and maintain an accurate cash drawer in accordance with bank procedures.
• Educate customers on Bank products and services and identify opportunities to meet their financial needs.
• Respond to customer inquiries and escalate concerns when appropriate.
• Maintain compliance with bank policies, procedures, and applicable regulatory requirements.
• Identify and report suspicious activity in accordance with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) guidelines.
• Support overall branch operations and contribute to team goals and service standards.
• Understand and adhere to transaction authority limits as outlined in the Retail Limits Matrix.
• Maintain accurate transaction records and documentation.
Qualifications
- High school diploma or equivalent.
• Previous cash-handling experience.
• Strong customer service and relationship-building skills.
• Excellent verbal communication skills.
• Ability to accurately process transactions and maintain attention to detail.
• Strong organizational and problem-solving abilities.
• Ability to maintain professionalism, confidentiality, and integrity.
• Sound judgment and decision-making skills.
• Ability to work effectively as part of a team in a customer-focused environment.
Preferred Qualifications
• Previous banking, credit union, retail banking, or financial services experience.
• Experience working in a customer-facing role with cash-handling responsibilities.
• Familiarity with deposit products, banking operations, and regulatory compliance requirements.
• Knowledge of BSA/AML procedures and fraud prevention practices.