Job Purpose:
Oversee the service, repair, modification, and upkeep of access control and related systems.
Description of Duties and Tasks:
Essential duties and responsibilities include, but are not limited to, the following:
- Install, program, troubleshoot, and maintain security access control systems.
- Perform service and installation of cables, wires, and accessories for access control and related systems.
- Supervise technicians to ensure the timely completion of preventative maintenance and service tickets.
- Assist clients with walkthroughs and address questions regarding access control systems.
- Evaluate, diagnose, and troubleshoot cables and access control devices as needed.
- Configure admin and user accounts, including credentials for various departments.
- Train new hires and existing technicians on the preventative maintenance process.
- Maintain confidentiality of work-related information and materials.
- Schedule preventative maintenance tasks for technicians using tracking software and provide weekly status reports.
- Work hours are during the third shift (overnight).
Required Qualifications:
- A high school diploma or equivalent
- Proven experience in installing, programming, and troubleshooting access control systems.
- Strong knowledge of cable and wiring installation for security systems.
- Ability to supervise and train technicians effectively.
- Excellent problem-solving and diagnostic skills.
- Effective communication and customer service skills.
- Ability to maintain confidentiality of sensitive information.
- Proficiency in using tracking software for scheduling and reporting.
- Willingness to work overnight shifts.