Description
Salary Placement: The salary range provided above represents a good-faith estimate of the salary the Agency expects to pay for this classification. The Agency reserves the right to set salary placement outside of the listed range based on factors including, but not limited to, qualifications and experience, position complexity, internal equity, and organizational need. Employment Type: At-Will/Non-Union Represented.Schedule: Flexible (9/80; after the training period is satisfactorily completed). A flexible schedule is dependent on satisfactory job performance, conduct, and attendance and/or may be withdrawn at any time to meet agency needs.
*This position is based at Access Services Headquarters in El Monte and requires a minimum of two (2) in-person workdays per week. A hybrid work arrangement may be available for the remaining workdays, subject to operational needs and management approval. Any remote work arrangement is not guaranteed and is contingent upon satisfactory completion of applicable training periods, job performance, conduct, attendance, and agency needs, and may be modified or withdrawn at any time. Remote work days may still require travel to contractor sites or other field locations as business needs dictate. Regular travel to contractor sites throughout Los Angeles County is required.
SUMMARY The Project Manager, IT is a journey-level professional classification responsible for independently planning, coordinating, and managing Information Technology projects from initiation through implementation and closeout. The position works with internal stakeholders, IT functional teams, vendors, and service providers to define business requirements, develop project plans, establish and improve business processes, coordinate system testing and implementation, and provide user training and documentation.
The Project Manager, IT monitors project scope, schedules, resources, risks, issues, budgets, and deliverables to ensure projects are completed timely, within established requirements, and at the appropriate level of quality. The position exercises independent judgment in managing assigned projects and supports continuous improvement initiatives by evaluating existing systems and business processes and identifying opportunities to improve operational effectiveness through technology.
The Project Manager, IT reports to the Manager of Information Technology.
SUPERVISORY RESPONSIBILITIES
May provide supervisory oversight to one staff member.
ABOUT US
To learn more about Access Services and its responsibilities in the greater Los Angeles region, please visit our website, and click here. Access Services is committed to delivering outstanding quality service to every rider, a commitment that is echoed in our mission and vision statements. Discover more about Access Services and our commitment to quality. Examples of Duties
Duties may include, but are not limited to, the following:
- Plans, coordinates, and manages IT projects from initiation through implementation and closeout, including requirements, testing, training, and deployment.
- Develops and maintains project plans, including scope, objectives, schedules, milestones, resources, risks, budgets, and deliverables.
- Monitors project progress, identifies potential risks or issues, and coordinates appropriate solutions to keep projects on schedule and within established requirements.
- Develops and monitors project performance measures and Key Performance Indicators (KPIs), including schedule, budget, resources, risks, and overall project health.
- Provides regular project status updates to IT leadership and key stakeholders regarding progress, milestones, risks, issues, and outstanding decisions.
- Works with business units, subject matter experts, and end users to gather, analyze, document, and validate business and system requirements.
- Evaluates existing systems and business processes and develops process maps, workflows, functional requirements, and procedures to support system and process improvements.
- Identifies opportunities to improve business processes through technology, automation, system configuration, and improved workflows.
- Collaborates with IT staff, business units, vendors, consultants, and service providers to ensure technology solutions meet established business and project requirements.
- Maintains project documentation, including project plans, requirements, meeting notes, decisions, status reports, testing documentation, training materials, and implementation records.
- Develops test plans, test cases, and user acceptance testing (UAT) scenarios and coordinates testing to ensure systems meet established requirements.
- Tracks and coordinates the resolution of issues and defects identified during testing and implementation.
- Coordinates system implementation and deployment activities, including user communications, documentation, training, and organizational readiness.
- Develops and delivers training and instructional materials to support the successful adoption of new or modified systems and processes.
- Facilitates project meetings, documents decisions and action items, and follows up on outstanding items through completion.
- Performs other duties as assigned.
Typical Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. Reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions may be made. A typical combination includes:
Education Bachelor’s Degree (BA, BS) from a four-year college or university with a major in business, mathematics, information systems, computer science or closely related field. Master's degree is preferred.
Experience Minimum of five years progressively responsible experience in a centralized Information Technology organization, performing IT Governance, Project Management, and resource management activities, or related experience; or equivalent combination of education and experience.
Equivalency Provision NA
Licenses/Registrations NA
Certificates Certified ScrumMaster (CSM), Project Management Professional (PMP), PMI Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP), Certified in Business Analysis (CCBA), or other relevant project management, Agile, or business analysis certification is desirable
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of:
- Principles and practices of project and program management.
- Information technology project lifecycles and system implementation methodologies.
- Business and systems analysis methods, including requirements gathering and process mapping.
- Project scope, schedules, milestones, dependencies, risks, resources, budgets, and change management.
- Software and system testing methodologies, including user acceptance testing.
- Business-process improvement and workflow analysis.
- Project performance measurement and Key Performance Indicators.
- Vendor and consultant coordination.
- Preparation of project documentation, procedures, reports, presentations, and training materials.
Skill in:
- Planning, organizing, and coordinating multiple IT projects, priorities, schedules, and deliverables.
- Developing and maintaining project plans, schedules, status reports, risk and issue logs, action-item tracking, and related project documentation.
- Gathering, analyzing, documenting, and validating business and functional requirements.
- Analyzing business processes and developing process maps, workflows, and procedures.
- Identifying project risks, issues, dependencies, and potential impacts and developing appropriate recommendations or corrective actions.
- Coordinating system testing and user acceptance testing and documenting and tracking results through resolution.
- Facilitating project meetings, requirements sessions, testing activities, and stakeholder discussions.
- Preparing and delivering clear reports, presentations, procedures, training materials, and project communications.
- Coordinating effectively with technical staff, business users, management, vendors, consultants, and service providers.
- Using project management, collaboration, documentation, and productivity tools to organize and monitor project activities and deliverables.
Ability to:
- Independently manage assigned IT projects from initiation through implementation and closeout.
- Manage multiple projects and competing priorities while meeting established schedules, requirements, and quality expectations.
- Translate operational and business needs into clear business and functional requirements.
- Understand technical information sufficiently to coordinate effectively between technical and non-technical stakeholders.
- Evaluate project performance and recognize potential scope, schedule, budget, resource, quality, and implementation concerns.
- Exercise sound independent judgment and appropriately escalate significant project risks, issues, or decisions.
- Establish priorities, organize work, monitor progress, and follow through on project commitments and deliverables.
- Communicate complex project and technical information clearly to technical and non-technical audiences.
- Build effective working relationships and facilitate collaboration among stakeholders with different operational and technical priorities.
- Adapt to changing project requirements, priorities, technologies, and organizational needs.
- Develop and deliver effective user training and instructional materials.
- Communicate clearly and effectively, both orally and in writing.
WORKING CONDITIONS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The employee may be required to drive company vehicle for business purposes.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: The noise level in the field environment varies considerably. In the course of employment, employee may visit service provider or other contractor’s premises which may include exposure to outdoor weather conditions, or fumes or airborne particles from motor vehicles.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills, or abilities required of personnel so classified. Supplemental Information The Selection Process This recruitment is open continuously to meet the needs of the Agency as vacancies occur and may close at any time. Applicants who best meet job-related qualifications will be invited to participate in the examination process. Applicants will receive an e-mail notification of their current status in the selection process. The selection examination may consist of any combination of written, performance, and/or oral appraisal exams. Examination parts will be weighed according to their relevancy to the job performance criteria. This recruitment may establish an eligibility list to fill future positions in similar classifications within the organization.
Pre-employment As a federal grantee, Access Services maintains a drug-free working environment as prescribed by the 1988 Drug-Free Workplace Act. All potential employees are required to obtain satisfactory results from an administrative screening, successfully pass a post-offer pre-employment medical exam, and obtain a verified negative pre-employment drug test administered by Access Services and its service agents.
Emergency/Disaster Response - Service Workers All Access Services employees are designated Emergency/Disaster Response - Service Workers through state law (California Government Code Section 3100-3109). Employment with Access Services requires the acknowledgment to this effect. Employees are required to complete all related training as assigned and to return to work as ordered in the event of an emergency.
Immigration and Reform Control Act In compliance with the Immigration and Reform Control Act of 1986, Access Services will only hire individuals who are legally authorized to work in the United States. Access Services does not provide sponsorship.
E-Verify Access Services is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. Access Services does not sponsor H-1B or related work visas.
An Equal Opportunity Employer Access Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Access Services will provide reasonable accommodations to qualified individuals with disabilities.
Benefits
Below is a summary of the comprehensive benefits program offered by Access Services, which includes:
Medical Access offers coverage between two medical providers, Kaiser and Anthem. All regular full-time employees and eligible dependents may participate in Access’ comprehensive health coverage. Access offers plans through a health maintenance organization (HMO) and a preferred provider organization (PPO). Access contributes 90% of medical insurance premiums for employees and eligible dependents enrolled in a health maintenance organization (HMO). Access contributes 80% of medical insurance premiums for employees and eligible dependents enrolled in a preferred provider organization (PPO).
The 10% or 20% employee contribution is made via payroll deduction. Eligibility begins the first of the month after 30 days of employment for all new full-time employees.
Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.
Access reserves the right to change, modify, or delete the healthcare coverage.
Dental All regular full-time employees and their eligible dependents may participate in Access’ dental maintenance organization (DHMO) plan or preferred provider organization (DPPO) dental plan through MetLife. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Access contributes 90% of dental insurance premiums for employees and eligible dependents enrolled in a dental maintenance organization (DHMO). Access contributes 80% of dental insurance premiums for employees and eligible dependents enrolled in a dental preferred provider organization (DPPO). The 10% or 20% employee contribution is made via payroll deduction.
Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.
Access reserves the right to change, modify, or delete the dental coverage.
Vision All regular full-time employees and eligible dependents may participate in Access’ preferred provider organization (PPO) vision plan through VSP. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Access contributes 80% of vision insurance premiums for employees and eligible dependents enrolled in a preferred provider organization (PPO). The employee contribution of 20% is made via payroll deduction.
Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.
Access reserves the right to change, modify, or delete the vision coverage. Chiropractic Care Coverage All regular full-time employees and eligible dependents enrolled in Access health plans may have access to Chiropractic/Manipulation Therapy. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Coverage is limited to 20 visits per year. Applies to In-Network. The limit is combined across professional visits and outpatient facilities. Access reserves the right to change, modify, or delete the chiropractic coverage. Long-Term Disability All regular full-time employees are eligible to participate in Access' long-term disability plan beginning the first day of the month after 30 days of employment. This plan pays an amount equal to 66 2/3% of the employee's monthly earnings, subject to a maximum amount per month, to the age of 65 after an approved waiting period (usually 90 days of disability). All premiums for this benefit are paid for by Access.
Life Insurance All regular full-time employees are eligible for group term life insurance coverage beginning the first day of the month after 30 days of employment. Access will pay the total premium cost up to a maximum benefit amount up to one time the employee's annual salary. Flexible Spending Account Plans All regular full-time employees can participate in the FSA, Flexible Spending Account plan. This plan allows employees to set aside pre-tax income to cover eligible medical and dependent care expenses.
Retirement CalPERS (California Public Employees Retirement System)
- Miscellaneous:100% employer-paid, 2% @ 60; and
- PEPRA Miscellaneous (entered CalPERS system after 1/1/13): 7.75% employee paid as of 7/1/2023, 2%@ 62.
- Employees are vested after five years of service.
Access also offers two defined-contribution plans through MissionSquare (formerly ICMA-RC), a 403(b) and 457. Defined-contribution retirement plans allow employees to invest pre-tax dollars in the capital markets where they can grow tax-deferred until retirement. Participation is both voluntary and self-directed. Employees may voluntarily contribute via payroll deduction, up to the maximum amount allowable as defined annually by the Internal Revenue Service code. Employees are 100% vested in this plan.
No employer contributions are recognized in these plans.
Paid Time Off (PTO) All regular full-time employees accrue PTO from the first day of employment. Access provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows:
- 0-4 years of service, 22 days.
- 5-7 years of service, 27 days.
- 9+ years of service, 32 days.
*Additional Benefits: Additional Optional Benefits:
- Group Term Life and AD&D, LTD, and LTC insurance at no cost to employees.
- Holidays (12 - fixed paid holidays)
- Pre-Tax Deferred Compensation 403 b and 457 Plan
- Tuition Assistance Program
- Employee Assistance Program
- Employment Qualifies for Loan Forgiveness (PSLF)
- Flexible/Hybrid Schedule (Dependent on position and department needs)
