About Us
Since 2018, Acceptance has been making waves as a small but mighty APD provider in the State of Florida, dedicated to improving the lives of adolescents and adults with developmental disabilities. We’re all about personalized care, fostering independence, and creating real opportunities for social connection.
Description:
The Program Coordinator plays a vital role in ensuring staffing continuity, compliance support, and operational efficiency across multiple service areas. Reporting to the Program Manager, this role helps maintain adherence to Florida Statutes 65G-2, 65G-7, and 65G-8, which govern residential services, medication administration, and behavior management.
As a support function, the Program Coordinator works closely with Direct Support Professionals (DSPs) and Program Managers to ensure seamless operations, regulatory compliance, and quality care for individuals receiving services. If you are detail-oriented, proactive, and passionate about supporting a team, this could be the perfect opportunity for you!
Role & Responsibilities:
Training and Onboarding Support
- Monitor the progress of new hires during the training period and provide feedback to the Program Manager to address any gaps in knowledge or performance.
- Provide on-floor training for new DSPs, including walkthroughs of the behavior book, personal care etiquette, and the client care model to ensure confidence and consistency in service delivery.
- Train staff - both new and existing - on how to manage client behaviors, respond appropriately in high-intensity situations, and follow documentation protocols for behavior tracking and reporting.
- Support onboarding by helping new staff understand which forms to complete, how to collect and log data accurately, and how to navigate day-to-day expectations within residential services
- Participate in continued coaching and refresher training for current staff to promote consistency, reinforce best practices, and support long-term development.
Documentation & Compliance Support
- Complete and submit required documentation such as incident reports, T-logs, and other shift-related entries in alignment with agency procedures and APD standards.
- Review Therap data, Individual Support Plan (ISP) and General Event Report (GER) to ensure completeness and accuracy.
- Guide auditors from Agency for Persons with Disabilities (APD) to provide necessary documentation and ensure access to required records.
- Assist in the annual APD licensing review, including documentation organization, record updates, and verification of accuracy.
- Review and follow up on incident reports from the previous shift, ensuring proper documentation and resolution.
- Support Program Managers in identifying trends related to safety, behavioral concerns, or compliance risks.
Shift Coverage
- Assist with maintaining appropriate staffing levels to ensure a stable and consistent environment for both clients and staff.
- Serve as the first point of contact for general inquiries related to residential services and assist in filtering or triaging questions as needed.
- Work closely with the Program Director to ensure smooth communication, staff coordination, and timely follow-ups across all residential homes.
- Support team-wide engagement by identifying areas of need and stepping in to ensure consistency and quality of care.
- Collaborate cross-functionally with both administrative and direct care staff to ensure a seamless program experience for clients and team members alike.
- Provide shift coverage as needed (e.g., rest breaks, call-outs, or vacations), including stepping into the staff ratio to meet supervision requirements and ensure proper client support.
Client Support & Inventory Management
- Assist with medical appointments such as PCP, dental, emergency room (ER) visits or any other off-site visits, ensuring safety, accurate documentation, and communication with program leadership
- Conduct monthly client inventory checks to ensure personal belongings are accounted for and in good condition.
- Report any missing items or discrepancies to the Program Director
- Provide and coordinate transportation routes (morning & evening shifts) for clients from their homes to the Adult Day Training (ADT) program and back.
Medication Management
- Audit medication carts and verify that clients have backup medications.
- Review Medication Administration Records (MARs) to ensure accuracy and compliance.
- Ensure proper disposal of discontinued or expired medications.
- Verify that medication storage areas are secure and correctly labeled.
- Report any medication errors, policy violations, or documentation discrepancies immediately to the Program Manager.
Behavioral Support
- Provide additional DSP support during client outings to enhance safety and engagement.
- Assist during behavioral interventions, reinforcing approved de-escalation techniques and ensuring a consistent approach to behavior management.
- Provide coverage in areas experiencing heightened behavioral situations, serving as an extra layer of support for DSPs and ensuring staff and client safety.
- Ensure all behavioral incidents are documented thoroughly, accurately, and in a timely manner, with close attention to detail and alignment with agency protocols.
Program Logistics & Compliance Collaboration
- Maintain accurate and organized internal files to support audits, licensing, and daily operations.
- Partner with the People & Culture team to ensure DSP training and certifications remain current, including tracking expiration dates and verifying completion.
- Support department-wide compliance initiatives and ad hoc projects related to residential services and organizational development.
- Assist in preparing and organizing documentation for internal and external reviews, audits, or training initiatives.
- Support overall home upkeep by monitoring the condition of residential environments, reporting maintenance needs, and helping ensure the home remains clean, safe, and in alignment with licensing and health standards.
Qualifications:
- High school diploma or GED required; Associate’s or Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or a related field preferred.
- 3+ years of experience in a support role within disability services, social work, or caregiving.
- Familiarity with Florida APD regulations (65G-2, 65G-7, 65G-8) preferred.
- Ability to pass a Level 2 background screening and criminal background check, as required by state and agency guidelines.
- Strong organizational skills, with the ability to track multiple priorities and maintain detailed documentation.
- Regular attendance is essential to your success at Acceptance and to the effectiveness of our team-based work
- Basic computer skills for documentation and scheduling tasks.
- CPR, First Aid, and Medication Administration certification (or willingness to obtain).
- A valid and current Driver’s License
Successful Skills For This Role
- Demonstrates the ability to master individual behavior support plans and client preferences, ensuring consistency in care, communication, and behavioral interventions tailored to each person’s unique needs.
- Displays strong emotional intelligence, including the ability to navigate conflict with professionalism, remain calm under pressure, and engage in open, constructive conversations - both in giving and receiving feedback.
- Takes ownership of responsibilities, follows through on commitments, and ensures tasks are completed with accuracy and efficiency.
- Can quickly assess challenges and find solutions to ensure smooth daily operations.
- Understands the unique needs of individuals with disabilities and approaches situations with empathy and care.
Our Commitment:
At Acceptance, we are dedicated to fostering a workplace that values diversity, equity, inclusion, and belonging. We believe that a truly inclusive environment empowers individuals from all backgrounds, experiences, and identities to thrive. Our commitment goes beyond representation - we actively create spaces where every team member feels heard, respected, and supported.
As we continue to grow, we recognize that building an inclusive culture is an ongoing journey. We are committed to learning, evolving, and ensuring that our workforce reflects the communities we serve. At Acceptance, we don’t just accept differences - we celebrate them, because we know that true progress happens when we embrace the power of diverse perspectives.