About Accelerated
Accelerated, Inc. is a leading logistics company renowned for its reliability and efficiency in cargo transport. Established in 1977 by Barry Pearse, Accelerated has grown from a modest operation with just two vans into a major player in the logistics industry. Our headquarters in Nashville, TN, and our extensive network of terminals across the U.S. reflect our commitment to providing exceptional supply chain solutions.
As a family-owned business, we pride ourselves on fostering a culture of trust, collaboration, and innovation. Under the continued leadership of Barry Pearse and his son Brook Pearse as President, we’ve consistently expanded our reach. Our growth has seen us establish terminals from Atlanta to Dallas, Chicago to Los Angeles, and beyond.
Accelerated's history is marked by strategic expansions and a relentless drive to meet the evolving needs of our clients. From our early days in Nashville to our recent addition in Denver, CO, our dedication to excellent service and operational excellence remains unwavering.
Join us at Accelerated, Inc. where we blend cutting-edge technology with a personal touch to ensure logistics needs are met with unmatched precision and care.
Job Summary
Accelerated, Inc. is seeking a detail-oriented and customer-focused Customer Service Representative to manage various logistics and shipping operations. The ideal candidate will be responsible for accurately entering shipment data into our system, tracking and tracing customer freight, and providing timely quotes and rate configurations. This role includes advising customers on shipping delays, issuing proof of delivery, and maintaining organized filing systems. Additionally, the candidate will conduct warehouse and dock checks, verify freight, manage dock inventory, and deliver exceptional customer service to ensure a smooth and efficient shipping process.
Responsibilities
- Input shipment data into the system.
- Track and trace customer freight, configure rates, provide quotes, and handle pickup requests while routing and booking freight as needed.
- Inform customers of any shipping delays and dispatch points.
- Issue proof of delivery.
- Maintain organized filing systems.
- Conduct warehouse and dock checks as requested.
- Count and verify freight upon request.
- Manage dock inventory.
- Deliver outstanding customer service.
- Other duties as assigned.
Qualifications
Qualifications
- Previous experience in customer service, preferably in logistics or transportation.
- Basic understanding of logistics processes, freight shipping, and transportation regulations is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM software and freight management systems.
- Meticulous with data entry and documentation to ensure accuracy.
- Familiarity with shipment tracking and logistics software.
- Excellent verbal and written communication skills.
- Ability to clearly convey information to customers and team members.
- Strong analytical skills to troubleshoot issues and provide effective solutions.
- Strong organizational and time management skills to handle multiple tasks efficiently.
- Ability to work collaboratively in a fast-paced environment.
- Willingness to adapt to changing priorities and handle unexpected challenges.
Benefits
- Competitive pay
- Benefits (Medical, Dental, Vision, etc.) available after 60 days.
- Paid Time Off available after 6 months.
- Eligible for Holiday Pay after 90 days.
- Eligible for 401k with company match after 1 year.
- Driver referral program
- Opportunities for career growth and advancement within the company.
- Annual pay increases with review.