AC HOTEL VANCOUVER WATERFRONT is looking for an attentive, engaging, and service-oriented Guest Services Supervisor to join our team!
As Guest Services Supervisor you will be responsible for the smooth operation of the front desk during their assigned shift, represents the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls professionally, efficiently, and courteously.
BENEFITS
- Health, vision and dental insurance
- 401(k)
- Vacation and Sick Pay
- Paid Holidays
- Employee Referral Program
- Opportunities for Advancement
- Hotel Discounts for you, your friends and family
- Access to our Talent team to help you reach your career growth goals
ESSENTIAL RESPONSIBILITIES
- Supervises workflow of front desk staff during shift
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
- Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
- Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
- Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
ADDITIONAL DUTIES
- Maintains punctual, regular and predictable attendance
- Works collaboratively in a team environment with a spirit of cooperation
- Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure
- Respectfully takes direction from the Department Manager
- Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
- Participates in proactive team efforts to achieve hotel and company goals
- Provides leadership to others through example and sharing of knowledge and skills
- Performs other duties as assigned and determined by Department Manager
QUALIFICATIONS
- High school diploma or general education degree (GED); one year related experience and/or training; or equivalent combination of education and experience
- Must be able to read, write and speak English. Must be able to read and interpret simple and complex documents, reports, manuals and correspondence. Must be able to write simple and complex documents, reports, and correspondence. Must be able to speak effectively with clear speech to individuals and groups
- Basic Math skills and experience handling cash and credit card procedures
- Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.