This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1574383 # Program Coordinator About Above Expectations, LLC At Above Expectations, we believe support is more than a service its a relationship built on dignity, compassion, and possibility. We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware, helping each person build independence, meaningful connections, and a life theyre proud of. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference. If youre passionate about helping others, thrive in a purpose-driven environment, and want your work to truly matter, youll feel at home here. At Above Expectations, every role has impact, every voice is valued, and every day is a chance to serve with heart. Lead With Purpose. Build Strong Teams. Make a Lasting Impact. At Above Expectations, we dont just operate group homes we build environments where people are supported with dignity, compassion, and intention. Our Program Coordinators are the heartbeat of our leadership team. This role is designed for a confident, organized, mission-driven leader who thrives in both structure and service. If youre passionate about developing managers, ensuring regulatory excellence, and creating meaningful outcomes for the individuals we support, this role gives you the opportunity to lead programs that truly change lives. What You\'ll Do As a Program Coordinator, you will oversee multiple residential programs and directly supervise Program Supervisors. Youll ensure operations run smoothly, compliance standards are met, and teams are supported, developed, and held accountable. Leadership & Team Development - Supervise and coach Program Supervisors - Conduct introductory and annual performance reviews - Foster a culture of appreciation, accountability, and growth - Lead change initiatives and organizational improvements - Support professional development and leadership training - Maintain professional relationships with families and stakeholders ### Compliance & Operational Oversight - Serve as a Subject Matter Expert on DDDS regulations and quality standards - Oversee incident reporting, GER approvals, and regulatory adherence - Analyze quality assurance data and participate in monthly quality meetings - Ensure corrective actions are completed and documented - Serve as point of contact during licensing reviews and complete Plans of Correction - Maintain confidentiality and professional discretion ### Day-to-Day Program Oversight - Review schedules, staffing ratios, roll call, and overtime - Monitor documentation in Therap (ISPs, Tlogs, audits, clinician reports) - Conduct weekly home reviews and environmental audits - Oversee medication error reporting and follow-up - Review budgets, house controllables, and food budgets - Manage fleet logs, maintenance follow-up, and operational details - Participate in care team meetings and leadership meetings - Respond to emails within 24 hours (during business hours) - Participate in on-call rotation (evenings/weekends) ### Person-Centered Leadership - Support individuals in identifying and achieving personal goals - Promote community integration and meaningful relationships - Monitor completion of POMS and Assistive Technology assessments - Ensure rights are protected and reviewed annually - Encourage self-advocacy and informed decision-making Who You Are You are a strong, steady leader who understands that excellent services start with excellent management. You bring experience, accountability, and a solutions-focused mindset and youre passionate about building teams that operate w ith professionalism and purpose. You are calm under pressure, capable of addressing complex situations with professionalism, and committed to delivering services that consistently meet and exceed regulatory and organizational standards. Required Qualifications: - A high school diploma or equivalent (college degree preferred) - A minimum of four (4) years of experience as a Program Supervisor or Manager in residential services - A valid drivers license and the ability to meet background and regulatory requirements Beyond your experience, you demonstrate: