Description Position Title: Shampoo Technician Reports to: Location Manager Department: Hair Department
Job Summary:
This is a key position that provides friendly and efficient customer service and shampoo functions to all hair service clients, as well as provides laundry and cleaning support to the location.
Essential Functions:
· Greets and welcomes client upon arrival to shampoo area with proper personal introduction. · Assess client shampoo and conditioning needs based on hair stylist recommendation and/or hair type. · Informs client of specific shampoo, conditioner and treatment products along with general product knowledge. · Makes client comfortable in shampoo chair. · Uses towels to ensure client remains dry. · Determines comfortable water temperature. · Performs shampoo, scalp massage and color rinse services using current protocols. · Sanitizes shampoo bowls between clients following current protocols. · Applies hair treatments and hot towel treatments as directed by the hair stylist. · Sweeps hair in department and maintains overall neatness of shampoo area, color area and hair department. · Performs laundry of all salon towels, capes, smocks, spa towels, robes and linens to meet demand of operation. · Handles customer’s questions and directs them to appropriate staff personnel. · Interacts with staff in a professional manner, assisting hair departments as needed. · Ensures that all clean-up duties are completed prior to opening and/or closing and whenever necessary. · Maintains a professional neat and clean appearance according to About Faces standards and dress code.
Knowledge, Skill & Abilities:
· Enjoys working with people. · Attentive to Cleanliness in the salon; be detail oriented. · Ability to effectively communicate in oral and written communications. · Friendly, and organized.
Requirements
Requirements:
· Prior spa/salon experience helpful but not required. · Customer service, communication, and interpersonal skills required. · Ability to be flexible with scheduling (days, weekends, holidays). · Work additional hours (within reason) during peak seasons and when requested.
