The Lead Valet Attendant is responsible for delivering professional, courteous, and compassionate guest services to patients, visitors, and guests, while upholding the standards set by TJC, ABM, and the Hospital. This role supports the Operations Manager by overseeing daily valet operations, supervising valet staff, and ensuring a seamless, high-quality guest experience.
Pay Rate: $19.50/hr.
The pay listed is the salary range for this position. An offer will vary based on the applicant's education, experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
- Supervise and coordinate all valet activities and personnel during assigned shifts.
- Lead by example in proactively greeting and assisting all guests in a friendly and professional manner.
- Monitor and manage traffic flow in valet lanes and hospital entrances to ensure safety and efficiency.
- Maintain a congestion-free front driveway by directing traffic, preventing illegal parking, and ensuring prompt vehicle storage.
- Train, mentor, and support valet team members to uphold service standards.
- Authorize breaks, manage shift transitions, and ensure adequate staffing during peak hours.
- Predict and communicate traffic flow patterns and proactively address potential issues.
- Organize vehicle key distribution and manage the “next car parked” system.
- Handle guest inquiries regarding valet and self-parking options, hospital services, and directions.
- Assist with employee and transport van drop-offs/pick-ups and direct deliveries appropriately.
- Accurately manage tip pool distribution and valet payment processing.
- Prepare and reconcile daily cash reports, including cash, checks, coupons, vouchers, and complimentary parking.
- Monitor and replenish currency and coin supplies as needed.
- Operate, park, and retrieve vehicles safely, adhering to all traffic laws and facility policies.
Essential Knowledge and Skills:
- Strong leadership and decision-making abilities with attention to detail.
- Ability to manage traffic flow and valet operations efficiently.
- Excellent interpersonal and customer service skills.
- Proficiency in handling cash and balancing financial reports.
- Ability to resolve issues and respond to guest and employee inquiries effectively.
- Maintain confidentiality and professionalism at all times.
- Ability to operate both standard and automatic transmission vehicles.
Qualifications:
- High school diploma or equivalent.
- Minimum 18 years of age with a valid driver’s license.
- Ability to communicate clearly and effectively in English.
- Must meet health requirements (e.g., TB test, Hepatitis screen, Rubella).
- Capable of lifting/pushing/pulling up to 50 lbs and standing for extended periods.
- Comfortable working in varying weather conditions.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com