Overview
The Facilities Manager - Operations is responsible for day-to-day facilities operations across assigned sites and depots, ensuring the safety of employees, maintaining site readiness, and supporting client satisfaction. This role oversees daily service execution, vendor activities, work orders, and maintenance schedules while supporting account leadership in delivering high-quality facility management services.
Pay: $92,500-$135,000 annual salary
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)
Responsibilities
Key Responsibilities
Site Operations & Daily Services
- Execute day-to-day facilities operations across assigned sites and depots, keeping facilities clean, safe, functional, and ready for daily operations.
- Maintain working knowledge of approved service scopes, site conditions, routine maintenance needs, and vendor schedules.
- Perform regular site walkthroughs and operational routines to verify service quality, identify issues early, and follow up on corrective actions.
- Use site walks, employee and customer feedback, service data, and condition reviews to identify gaps and verify that issues are resolved.
- Support building systems maintenance, janitorial oversight, engineering coordination, and preventive maintenance schedules.
- Provide operational support and coordination for new facility activations and site launches across the assigned region.
Team Support and Supervision
- Supervise site coordinators, technician staff, or contracted service personnel in daily routines and task execution.
- Assist with onboarding, training, and daily work distribution for team members and vendor personnel.
- Promote a strong safety-first culture and open communication among site staff and contractor partners.
- Identify coverage risks, develop qualified backups, and support succession planning and knowledge transfer for critical roles.
Service Requests, CMMS, and Performance
- Own work-order and service-request governance, including intake, priority, dispatch, owner, dependencies, service-level timing, customer updates, evidence, repeat work, and verified closure.
- Monitor service levels, aging work, backlog, preventive maintenance, repeat issues, response quality, and customer feedback; identify data gaps and correct them.
- Use dashboards, action registers, inspections, and service reviews to surface emerging risks, remove barriers, and track corrective actions to completion.
- Keep operating procedures, site records, work history, inspections, action logs, and reporting accurately and audit-ready.
Safety, Compliance, and Risk
- Reinforce safe work practices, stop-work expectations, hazard and incident reporting, required training, contractor controls, and site safety requirements.
- Coordinate inspections, permits, training records, audit responses, and corrective actions with ABM Safety, HR, Security, and other designated owners.
- Lead facilities coordination during urgent incidents by protecting people, setting immediate priorities, notifying the right leaders, engaging qualified responders, communicating status, and tracking recovery actions.
- Escalate safety or regulatory threats, critical outages, repeated failures, access disruptions, and other material risks promptly; remain engaged through resolution.
- Ensures adherence to regulatory codes, environmental policies, and safety standards such as OSHA and ADA.
Vendors, Budget, and Commercial Controls
- Monitor third-party vendor performance on site, verifying scope completion, work quality, safety adherence, and timely resolution.
- Track daily operational expenditures, supplies, work orders, and invoice support documents within established guidelines.
- Identify service and cost improvements without deferring required maintenance, safety, compliance, or customer needs.
- Escalate vendor disputes, contract interpretations, spend outside delegated limits, and requests that could change approved scope or commercial commitments.
Client Partnership, Projects, and Improvement
- Serve as the primary ABM facilities relationship lead for authorized client stakeholders; clarify needs, communicate facts and options, and manage expectations.
- Provide regular reporting on service performance, safety, staffing, vendors, budget, open risks, corrective actions, decisions needed and forecast concerns.
- Coordinate approved workplace changes, moves, events, inspections, projects, and service transitions with clear requirements, ownership, communication, risk controls, readiness checks, and closeout.
- Use root-cause analysis, employee and customer feedback, Lean methods, and approved digital tools to reduce recurring failures, manual effort, delay, rework, and service variability.
Continuity and Cross-Functional Coordination
- Coordinate with Building Engineers, Technicians, eMobility, Safety, Security, IT, Procurement, Finance, and qualified trades to plan and complete work safely.
- Maintain current contacts, escalation paths, decision records, site procedures, coverage plans, and handoff notes needed to sustain service during absences or transitions.
- Ensure specialized engineering, energized electrical, refrigerant, high-voltage or critical-power, fire-alarm or suppression repair, internal EV-charger repair, engineering design, and other licensed work are assigned to qualified owners.
Qualifications
What You'll Bring
- At least 3 to 5 years of facilities operations experience, including experience leading or supervising site staff or vendor teams.
- Hands-on experience in facilities management, work order triage, preventive maintenance coordination, and site operations.
- Experience with workforce planning, coaching, performance management, safety practices, compliance records, and service recovery.
- Working knowledge of CMMS/work-order systems, service-level reporting, vendor and budget controls, and standard office productivity tools.
- Ability to use operational, workforce, vendor, safety, and financial information to set priorities, explain risks, and recommend practical action.
- Ability to manage multiple sites or priorities, communicate clearly with employees and senior stakeholders, and respond calmly to urgent issues.
- High school diploma or equivalent. Equivalent technical, military, facilities, or operational leadership experience is considered.
- Facility Management Professional (FMP) or similar industry certification is a plus.
Preferred Skills and Certifications
- Bachelor’s degree in facilities management, business, engineering, operations, or a related field.
- FMP credential or progress toward relevant facilities certification.
- OSHA 10 or 30, First Aid/CPR/AED, incident response, or business-continuity training, where relevant to the assigned site.
- Proficiency with Google Workspace, Microsoft 365, or similar productivity tools.
- Experience with platforms such as Corrigo, ServiceNow, or other CMMS and tools for dashboards, budgets, vendor scorecards, and action tracking.
- Experience in a client-facing, multi-site, high-availability, or mission-critical environment.
- Lean, project or change management, energy management, or facilities leadership training.
The Successful Candidate is:
- Highly organized and dependable.
- Detail-oriented and process driven.
- Employee and customer focused.
- Proactive rather than reactive.
- Comfortable following up and driving tasks to completion.
- Able to work independently while collaborating effectively with a broader team.
- Adaptable and comfortable working in an evolving environment.
- Able to identify potential issues before they impact the employee experience.
- Visible and connected to employees and customers, and consistent about following issues through verified resolution.
- A capable people-leader who sets expectations, gives direct feedback, develops talent, and addresses performance gaps fairly.
- Client-centered while protecting ABM reporting lines, approved scope, service levels, and decision rights.
- Being agile in an ambiguous environment.
Working Environment & Role Requirements
Operating within a fast-paced, professional account environment, this role may support personnel across multiple locations or functional teams. Depending on business demands and priorities, occasional travel and schedule flexibility will be expected.
Travel Requirements: 10-15%
REQNUMBER: 173525
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.