POSITION SUMMARY:
The Device Management App Analyst works under the direction of the Device Management Supervisor to build and manage a suite of iPadOS and macOS apps and automations that are used by internal stakeholders and customers. In this role you will collaborate with AbleNet stakeholders to bring new and enhance existing app and workflow ideas to life, use your agentic coding/programming skills to build and maintain apps, conduct QA testing, assist with documentation, and train others how to use the apps. This role requires an in-depth knowledge of AI and use of AI tools daily, strong sense of urgency, aligning with AbleNet’s guiding principles and 7-Rules of Engagement, and committing to continuous improvement.
POSITION RESPONSIBILITIES:
- Develop and maintain apps and automations.
- Troubleshoot errors and identify solutions to prevent the error from occurring again in the future.
- Maintain project tracking in monday.com so every app, release, and issue has a current status, owner, and next step.
- QA testing on real devices and in sandbox and production environments to ensure app and automation quality before public release.
- Create, deploy, and maintain documentation, support, and training materials for internal stakeholders, external customers, and the Support Hub.
- Collaborate with Business Systems, ableCARE, Operations, and Device Management Teams to quickly move initiatives forward and achieve best-outcomes.
- Jamf Pro upgrade testing and verification.
- All other duties as assigned.
CORE COMPETENCIES, SKILLS & ABILITIES:
- Working knowledge of how to use AI-assisted tools or programming languages to create iPadOS/iOS/macOS apps
- Knowledge of how to use GitHub or similar code management tools
- Strong critical thinking and independent investigation skills
- Clear and concise written and verbal communication skills
- Attention to detail
- Self-motivated and able to work without supervision
- Strong ability to quickly learn new systems and workflows
POSITION REQUIREMENTS:
Education & Experience Will experience be accepted in lieu of education requirements?
- Degree in a technical field preferred; experience accepted in lieu
- Some software development experience with Swift and Python preferred
- 2+ years in technical coordination, technical writing, or QA
- Hands-on Apple Business Manager and Jamf Pro MDM admin experience required
- Experience using Salesforce; monday.com or other project management software; Microsoft 365; macOS, and iPadOS
☒ Yes ☐ No If yes, how many years? 2
Physical, Time, Presence & Other Requirements
Physical:
Active Office Environment: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items, and to walk short distances.
Time:
Full-Time, Exempt employees work an average of 40 hours per week. Additional hours may be required as necessary.
Presence:
Onsite: Full-time onsite presence required; occasional remote work available.