At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Supervisor Operations 2
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Supervises a team of service engineers and service technicians and contributes to execution of the service strategy and service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and projects (e.g., field service, repair) to customers.
Responsibilities:
- Executes comprehensive testing and validation protocols on workshop products, systems, and components with a focus on quality and accuracy.
- Acts with sense of urgency and care, balancing technical excellence with business delivery timelines.
- Monitors and optimizes test schedules, resource allocation, and workload distribution to meet critical delivery targets while maintaining quality standards.
- Collaborates with workshop engineers to identify testing bottlenecks and drives process improvements that reduce cycle time and cost.
- Interprets technical specifications, test procedures, and quality documentation to ensure testing accuracy and compliance with customer requirements.
- Ensures all documentation is completed accurately, timely, and in full compliance with internal systems and external customer requirements.
- Manages test equipment inventory, calibration, and maintenance to ensure optimal tool availability and operational cost control.
- Identifies quality issues, root causes, and solutions proactively, communicating recommendations to drive continuous service productivity improvements.
The work model for the role is
: Onsite in Westerville, OH.
Qualifications:
- Bachelor's degree with 8+ years of experience required; OR Associate's degree with 10+ years of experience required; OR HS Diploma with 12+ years of experience required.
- Practical experience in manufacturing, repair, and customer service within an industrial environment.
- Experience with Paper, Chemical, Power, or Aerospace industries.
- Must have great attention to detail, with strong problem-solving skills and methods.
- Need a great collaborator that is self-directed but able to work within a team environment.
- Business-oriented and highly organized.
- Must be able to work from Westerville, OH (Columbus area) without need for company relocation.
- Up to 10% travel, including international
What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
More About Us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Emp