Expectations:
Exemplify Core Values - Show Enthusiasm, Ownership Thinking, Always Educate, Persistence Strive to Maintain Perfect Attendance & Present in Full Required Uniform Provide "Ritz Carlton" Customer Service & Make Ethical Decisions in the Patient's Best Interest Thorough & Detailed Documentation of Financial Notes Be Willing to Help Any Department with Any Task Whenever Necessary Be Willing to Be Uncomfortable in Order to Learn & Grow
Job Description:
The main objective of a dental treatment coordinator is to participate actively in the patient’s treatment plan and educate and motivate the patients for efficient execution of the treatment plan. They also play a significant role in setting up appointments for the patient with the dentist. They need to actively participate in the planning and presentation of treatment and organize follow-ups on patients requiring extended treatment. They should work religiously for the welfare of the patients. They aim to look after patients’ convenience and organize appointments when they are free to visit a dentist. A dental treatment coordinator has to keep track of the patient’s schedule and ensure that the treatment takes place on time. They help the dentist as well by easing their work. They provide a helping hand to the dentists, organize their work, and ensure everything is going smoothly as planned.
Responsibilities:
- Gain a financial commitment from the patient.
- Utilize available financial options to give patients choices on how to pay.
- Professionally overcome the standard patient objections/rejections
- Maintain accurate patient financial paperwork and adherence to the office financial parameters.
- Address the patient’s concern.
- Follow-up on patients
- Offer solutions to any concerns, including financial concerns or objections.
- Review the treatment plans set by the dentist.
- Collect information related to the oral problem to the patient.
- Introduce the patient to the dentist.
- Enter the treatment plan into the computer.
- Help the patient with documentation.
- Help the dentist with the treatment plan.
- Check on patients after the initial treatment.
- exceeding patient expectations to achieve the Perfect Patient Experience
Requirements:
- Highly organized and motivated with a strong work ethic.
- Exceptional communication skills.
- A patient and friendly personality
- Attention to detail.
- Customer service experience a MUST.
- Basic computer knowledge