POSITION SUMMARY
Position Title: Sr. Associate, CSI Department: CSI Reports to: CSI Manager About the Organization: The American Association of Critical-Care Nurses (AACN) is the largest specialty nursing organization in the world, representing the interests of more than 550,000 nurses who are charged with caring for acutely and critically ill patients. AACN is dedicated to creating a healthcare system driven by the needs of patients and families where acute and critical care nurses make their optimal contribution. Visit us online at http://www.aacn.org. AACN is an equal opportunity employer and prohibits discrimination against or harassment of any person employed by or seeking employment with AACN on the basis of race, color, religion, creed, sex and gender (including pregnancy, childbirth, breastfeeding or related medical conditions, gender identity, gender expression, and sexual orientation), ancestry, national origin, age (40 or older), disability (mental and physical), military or veteran status, marital status, medical condition, or genetic information and any other basis protected by federal, state or local law or ordinance or regulation. Application Instructions: This is an internal job posting. Internal Team Members may apply via the Careers Page link on their ADP home page. The application deadline is Thursday, November 19, 2026.
Position Purpose: The Senior Associate, CSI coordinates and provides essential daily administrative and operational support for department activities, processes, programs, initiatives, projects, and other priorities that support the department.
Main Accountabilities & Results:
- General Administrative & Operational Support
- Provides core administrative and operational support to the department, managing daily documentation, schedules, purchasing, vendor coordination, and resources to ensure seamless operations.
- Serves as the primary point of contact for internal and external inquiries, responding promptly and professionally across communication channels.
- Coordinates administrative logistics for department activities; this may include such things as travel, expense reporting, budget monitoring, invoice processing, and meeting organization.
- Department Support
- Provides administrative and operational support for department programs, initiatives, and special projects by coordinating activities, maintaining workflows, tracking timelines, and monitoring deliverables.
- Assists in identifying and implementing workflow improvements to enhance departmental efficiency, effectiveness, and service delivery.
- Maintains accurate department records and information using appropriate systems and applications; prepares routine reports and provides data and information to support department activities, decision-making, and other needs, as applicable.
- Provides general administrative and operational support for project coordination, assisting with tracking, scheduling meetings, maintaining documentation, and supporting team workflows.
- Coordination & Department Support
- Supports communication, coordination, and follow-through across teams, departments, and external stakeholders, as needed.
- Gathers, compiles, and summarizes information or operational data to prepare reports and provide supporting information for department review.
- Monitors action items, identifies operational dependencies or issues, and coordinates timely follow-up or escalation as needed.
- Performs other duties as assigned.
- Additional CSI Program Duties:
- Survey & Data Administration: Administer and maintain HWEAT/OLBI survey accounts in NetForum, manage Smartsheet program data entry and validation, and develop staff polls as needed.
- Logistics & Scheduling: Coordinate cohort schedules, Zoom meeting logistics, and faculty/vendor meal planning.
- File & Web Management: Maintain organized department files on the R drive and cohort-specific SharePoint folders, and update web content for brand consistency.
- Support & Troubleshooting: Provide routine technical support to team members and escalate complex issues as appropriate.
Skills Required
- Strong verbal and written communication skills, with the ability to communicate professionally and effectively with internal and external stakeholders.
- Strong organizational and administrative skills, with excellent attention to detail and accuracy.
- Ability to coordinate multiple tasks, activities, schedules, and deadlines while maintaining appropriate follow-up.
- Problem-solving skills, with the ability to research information, identify appropriate resources, and resolve routine issues in a timely manner.
- Ability to coordinate activities and information across multiple team members, departments, vendors, and other stakeholders.
- Demonstrated ability to learn and adapt to department-specific processes, systems, procedures, and responsibilities.
- Strong recordkeeping and data-management skills, including maintaining accurate files, databases, documentation, and routine reports.
- Proficiency in Google Suite, Microsoft Office Suite, and Zoom.
Education and/or Experience:
- Minimum 7 years experience in administrative, operational, or related responsibilities aligned with the requirements of this position.
- Experience working on tasks, initiatives, or related responsibilities requiring collaboration and interaction with multiple team members and internal and/or external customers or stakeholders.
- Experience managing multiple priorities, deadlines, and responsibilities simultaneously.
Physical Requirements:
In addition to the responsibilities outlined in the job description, the following requirements represent the essential functions of this job, which must be met by an individual to perform successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Upon request, the company will engage in an interactive process to identify and implement reasonable accommodations. This position requires frequent sitting, standing, walking, and reaching, along with repetitive hand motions such as typing and mouse use. Prolonged periods of desk work and extensive use of standard office equipment are typical. Occasional travel may be necessary. Regular communication and interaction across various platforms are essential, along with the ability to remain alert, focused, and responsive throughout the workday. The role demands mental stamina to prioritize multiple tasks, solve problems, and interpret and apply oral and written instructions while remaining alert and focused. Ability to operate standard office equipment and keyboards is required.
Total Compensation:
The target pay range for this role is $29.38/hr - $36.73/hr
** We offer a 37.5-hour workweek with 3 different schedule options. In addition to the salary range listed, we offer a wealth of benefits to make working at AACN even more rewarding. Benefits include generous paid time off, low-cost health plans for medical and mental health services, dental, and vision, company-paid life and short-term disability insurance, a variety of other benefits, and a retirement savings program with employer matching and additional company contribution. AACN is committed to a people-centered culture of workplace excellence and belonging, and offers various alternative and flexible work arrangements to support work/life balance for our team members.