Description A&W Restaurants Inc. is hiring for a Field Trainer. At A&W Restaurants, we believe great trainers help build great teams. We are committed to fostering a positive, team-oriented culture built on collaboration, continuous learning, and operational excellence. Our Training Team plays a critical role in supporting restaurant openings, developing talent, and ensuring consistent execution across the system.
Reporting to the Sr. Training Manager, this role combines teaching, coaching, and nationwide travel to support new restaurant openings. It is ideal for someone who is passionate about people and processes and thrives in a dynamic environment.
Successful candidates will demonstrate:
· A positive, collaborative, and team-first attitude. · Passion for developing people and improving processes. · Flexibility and the ability to adapt to changing business needs and travel schedules. · Patience and a genuine desire to teach, coach, and support others. · Strong attention to detail and excellent organizational skills. · A commitment to continuous learning and professional growth. · Progressive restaurant operations and leadership experience. · An interest in developing the administrative, planning, and reporting skills necessary to support a high-performing training department. · The ability to effectively communicate with team members, managers, franchisees, and corporate partners. · Enthusiasm for traveling across the country to help launch and support new A&W restaurant locations & brand initiatives to existing restaurants.
Full-time employees enjoy a competitive benefits package, including:
· Medical, Dental, and Vision Insurance · Employer-Sponsored Life Insurance · Employee Assistance Program (EAP) · Paid time off and paid company holidays · Generous per diem offered during assignments · Mileage Reimbursement based on distance traveled from the corporate office · Professional development and growth opportunities · A supportive, collaborative work environment focused on teamwork, learning, and success This position offers a unique opportunity to combine hands-on restaurant experience with training, coaching, travel, and professional development while helping shape the success of new and existing A&W restaurant teams across the country.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Executes a strategic plan focusing on operational excellence, consistent best production standards, and superior guest service.
- Trains and develops franchisees and restaurant staff on operating procedures.
- Enforces compliance to A&W Restaurant’s standards and specifications.
- Ensures all governmental regulations are being observed.
- Cultivates a positive and constructive business relationship with Franchise Partners and their teams.
- Acts as a brand ambassador at all times.
- Contributes to Ops and Training Team projects and initiatives
- Manages existing training resources, and creates new material in digital and traditional formats.
- Facilitates training content during A&W University for management training
- Coordinates and facilitates training for managers and team members for new restaurant openings.
- Provides operational support during new restaurant openings
- Coordinates and facilitates on-site Brand Refreshers for existing restaurants. Competencies
- Knowledge of, and proficiency in, supervisory practices and procedures
- Strong operational skills in a fast-paced food service environment
- Strong leadership skills with the ability to coach and develop Managers
- Ability to understand and interpret profit and loss statements in the QSR industry
- ServSafe certification and knowledge of food safety and sanitation procedures
- Organization, analytical, and planning skills
- Effectively communicate, orally and in writing
- Collaborative and inclusive mindset; Able to effectively communicate and work with others through differences.
- Ability to gain the respect and trust of others at all levels of the company
- Effectively handle and manage confidential and sensitive information
- Excellent computer skills, including MSOffice and Excel
- Experience in creating digital training content
- Able to make rational decisions when challenged with obstacles
Requirements
Supervisory Responsibility During new manager training and new restaurant openings, the Field Trainer leads training sessions and has direct supervisory responsibility.
Physical Demands This position requires a large amount of travel by both vehicle and airplane. This role requires standing and exerting fast-paced mobility and the ability to lift up to 50 lbs.
Position Type and Expected Hours of Work This full-time position is based at our Lexington, KY headquarters. Workdays and hours vary with new restaurant openings, new restaurant manager training, and scheduled training workshops and brand refresher trainings.
- The nature of this position may require the Field Trainer to work up to 10 straight days and up to 12 to 16 hours per day, depending on the restaurant's needs.
- This position requires a flexible work schedule based on the training of new managers and the opening of new restaurants, where days and dates may change with little advance notice.
- When working in the office, assigned schedules fall within the 7 a.m. to 7 p.m. window, Monday through Friday. Some weekend and evening events are also required. Schedules are subject to supervisor and/or Company approval.
Travel Travel is required up to 90% of the time and may include assignments anywhere in the United States.
Required Education and Experience
- Minimum three years of restaurant experience training in individual, group, or classroom settings
- Must have a valid driver’s license and a clean driving record
- Must be able to work a flexible schedule and travel on short notice
- Understanding and ability to promote people development and operational improvements
Preferred Education and Experience
- Minimum five years of progressively responsible experience in the restaurant industry
- Minimum three years supervisory and/or training experience
Equal Opportunity Employment It is the policy of A&W Restaurants, Inc. to offer equal employment opportunity in all aspects of the employer/Team Member relationship without regard to race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, sexual orientation, gender, gender identity, genetic information, tobacco smoking status, or any other status protected by law. A&W Restaurants, Inc. acts in compliance with the requirements and intent of applicable federal, state and local laws and regulations to protect the right to equal opportunity employment.
Classification Salary, Exempt
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, projects, duties or responsibilities that are required of the employee for this job. Duties, projects, responsibilities, and activities may change at any time with or without notice.