Job Title: Assistant General Manager – Hampton Inn Metairie (Hilton)
Company: A&R Hospitality
Location: Metairie, LA 70002 (On-site)
Employment Type: Full-Time
Reports To: General Manager
About the Opportunity
A&R Hospitality is seeking a high-energy, guest-obsessed Assistant General Manager (AGM) to help lead Hampton Inn Metairie, a 111-room Hampton by Hilton hotel in the heart of Metairie’s business district on North Causeway Boulevard.
The hotel sits between the Louis Armstrong New Orleans International Airport and downtown New Orleans and the French Quarter, about 7 miles from each. It’s steps from Lakeside Shopping Center and minutes from the Caesars Superdome. Business is steady and varied: corporate travel, medical and business district accounts, sports teams and youth tournaments, Saints and Pelicans fans, Mardi Gras, Jazz Fest, Sugar Bowl and New Orleans convention overflow.
As Assistant General Manager, you’ll be the GM’s right hand and the leader guests and team members see every day. You’ll run day-to-day hotel operations across the Front Desk, Housekeeping, Breakfast and Maintenance. You’ll drive guest satisfaction scores and Hilton brand standards, coach the team, and lead the hotel when the General Manager is away. If you’re ready for your next step toward General Manager, this role is built to get you there.
Property Snapshot
- Brand: Hampton by Hilton
- Hotel Type: Select-service
- Guest Rooms: 111
- Building: 5 stories
- Renovation: $5 million renovation completed in 2019
- Amenities: Free hot breakfast, outdoor pool, fitness center, airport shuttle, free parking, pet-friendly
- Location: 2730 North Causeway Boulevard, Metairie, LA, about 7 miles from MSY Airport and the French Quarter
Key Responsibilities
Hotel Operations Leadership
- Lead daily operations for Front Office, Housekeeping, Breakfast and Engineering/Maintenance
- Serve as Manager on Duty (MOD) and act as the hotel’s senior leader when the General Manager is away
- Inspect guest rooms, public areas and back-of-house daily to keep the hotel spotless and up to Hilton standards
- Ensure the free hot breakfast runs smoothly, stays stocked and meets brand standards every morning
Guest Experience and Hamptonality
- Bring Hamptonality to life with friendly, authentic, caring service from every team member
- Track guest satisfaction scores, online reviews and reputation management, and turn the results into action plans
- Resolve escalated guest concerns quickly, using service recovery and the 100% Hampton Guarantee
- Recognize Hilton Honors members and drive loyalty enrollment
Team Leadership and Development
- Recruit, hire, onboard and train front desk agents, housekeepers, breakfast attendants and maintenance staff
- Build schedules that match forecasted occupancy while controlling labor cost and overtime
- Coach, motivate and hold team members accountable, and lead daily shift briefings
- Promote a positive, respectful, high-performance culture with low turnover
Financial Performance and Revenue Support
- Support the GM with budgeting, forecasting, payroll, purchasing and expense control
- Monitor Occupancy, ADR and RevPAR and support revenue strategy and rate decisions
- Manage inventory, linen par levels, breakfast food cost and supply ordering
- Oversee night audit, cash handling, credit card procedures, accounts receivable and daily reports
- Support local sales efforts, including corporate accounts, sports groups and direct bookings
Brand Standards, Safety and Compliance
- Maintain compliance with Hilton brand standards and Quality Assurance (QA) audits
- Use Hilton OnQ systems for property management, reservations and reporting
- Enforce safety, security and OSHA standards, including hurricane and emergency preparedness
- Ensure the hotel meets all federal, state and local regulations
Qualifications
Required
- 2–3+ years of hotel management or supervisory experience (Front Office Manager, Executive Housekeeper, AGM or similar)
- Hands-on knowledge of Front Desk, Housekeeping and hotel operations
- Proven ability to lead, train and motivate hourly teams
- Strong guest service, problem-solving and communication skills
- Comfortable with numbers, including labor, budgets, inventory and daily reports
- Able to work a flexible schedule, including weekends, holidays and MOD shifts
Preferred
- Experience with Hilton brands (Hampton, Hilton Garden Inn, Homewood Suites, Home2 Suites, Tru) or another major brand (Marriott, IHG, Hyatt, Choice)
- Experience with Hilton OnQ PMS
- Select-service or focused-service hotel experience
- Knowledge of the New Orleans and Metairie hotel market
- Degree in Hospitality Management, Business or a related field
- ServSafe certification
Working Conditions
- Environment: A fast-paced hotel setting with constant interaction with guests and team members. You’ll need a visible, hands-on presence at the front desk, on guest floors, in the breakfast area and back-of-house.
- Schedule: Hours follow business demand and include early mornings, evenings, weekends, holidays and on-call MOD coverage.
- Physical Requirements: Frequent walking and standing, inspecting all five floors, and occasional lifting of up to 25 lbs.
Compensation and Benefits
- Competitive salary
- Medical, dental and vision insurance
- 401K
- Paid time off and Sick Leave
- Hilton Team Member Travel Program discounts:
- A clear path to General Manager with a growing hospitality company
Hit "Apply" and say hello - we can’t wait to meet you!
A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.
Qualifications
What It Takes to Shine (Qualifications)
• Previous experience in hospitality or a supervisory role is a big plus - but if you bring the drive, we’ll help with the rest
• Flexible and ready for anything - early mornings, evenings, weekends, or the occasional late shift? You’re in!
• Strong organizational and time management skills - you know how to juggle and get things done
• A natural communicator who thrives on guest interaction and creating positive experiences
• Confident problem-solver who can think on your feet and adapt quickly
• Thrive in a fast-paced, high-energy environment where no two days are the same
• You’ve got a passion for service and love going the extra mile to wow guests
• Attention to detail is your superpower - you notice the little things that matter most
• Results-focused - you see things through from start to finish, and you do it well
• Embrace change and roll with the punches - it keeps things exciting!
• Physically active and able to move throughout the hotel - walking, bending, and staying on your feet feels natural
• You bring professionalism, integrity, and positive energy to every shift
• Customer service is in your DNA - you love creating great moments
• Quick learner, motivated worker, and always ready to jump in and help
• A true team player who can also hold your own when needed
The Environment You’ll Be Part Of (Working Conditions)
• This is an active, hands-on role - you’ll be using your full range of motion to lift, carry, and move things around with ease
• Standing for extended periods is just part of the fun - you’ll always be on the move
• Comfortable lifting up to 25 lbs., and helping push or pull moderate weights when needed
• Frequent shoulder, elbow, and hand movements - both below the waist and overhead
• It’s a fast-moving, physical job, perfect for someone who loves staying active
• Basic math skills are helpful for tasks like inventory, restocking, and light reporting