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Title: Scheduling Coordinator Reports to: Director of Home Care
Job purpose:
Under the supervision of the Director of Home Care, the Scheduling Coordinator provides oversight of operational and administrative activities related to all paid scheduling and support specialists. He/She is responsible for scheduling management and implementation as well as support and onboarding of support specialists.
Key responsibilities and accountabilities:
- Prioritize efficient and effective communication with Nurse Supervisor related to the needs and requested shifts for new clients to ensure the timely provision of services.
- Successfully manage the client job board, filling open shifts with appropriate staff.
- Respond in a timely and courteous manner to phone calls and emails.
- Ensure adherence to policies and procedures for the health and safety of support specialists and clients.
- Communicate concerns about clients and or support specialists to the Nurse Supervisor and the Director of Home Care.
- Provide support to support specialists to ensure job satisfaction.
- Communicate on a regular basis with co-workers to maintain a positive flow of information in order to provide excellent customer service.
- Verify support specialists schedules, mileage and expenses in Generations in preparation for finalizing payroll. Assists with other duties related to payroll as assigned.
- Process long term insurance claims on behalf of clients.
- Communicate needs for new caregiver hires to staff member responsible for recruiting.
- Be a part of the On-Call Coordinator rotation
- Provide emergency fill-in for scheduling or on-call vacancies
Required Qualifications:
High School Diploma or higher in related field and meet one of the following requirements: Customer service, scheduling, management experience and interest or experience in working with older adults.
Skills required:
Articulate and effective oral and written communication skills Strong problem solving and leadership skills Pleasant personality Organized and attentive to detail Able to handle a high volume of calls during peak hours Flexible and able to prioritize projects Sound computer skills (Microsoft Word, Excel and Publisher) and ability to quickly learn scheduling software (Generations) Ability to work well independently and as part of a team Ability to provide supervision and management Familiarity with the Durham/Chapel Hill area