Overview
Location: Remote
Job Type: Full Time/Permanent
Work Authorization: No Sponsorship or 3rd parties
The A.C.Coy Company has an immediate need for a Sr Client Partner for a full time role. This is a high level/strategic role that will be responsible for building and maintaining client relationships through delivery leadership. This role requires deep executive relationships!
Responsibilities
Business Development and Revenue Generation:
- Identifies opportunities to deepen expertise to close larger deals; pursues strategic clients, qualifies leads, and collaborates on pursuit relationships
- Leads revenue generation and the entire pursuit process to win new business
- Owns and delivers an annual revenue target of $5 -10+ million across assigned clients, combining new business, renewals, and client expansion
- Leverages an extensive external professional network to build senior executive relationships with qualified prospects and originate new business
- Identifies sources of opportunities within existing or new clients; translates delivery feedback into prioritized opportunities and proposals for client expansion
- Build key client plans inclusive of renewal and upsell discussions; negotiate terms as required
- Approve client plans, major SOWs, and pricing proposals
Client Delivery/Leadership/Management:
- Own and deepen executive relationships with sponsor-level stakeholders and C-suite contacts, including the client's primary project sponsor and executive leadership; protect and expand strategic value across the client portfolio
- Serves as the client's primary relationship representative, advisor, and strategic partner
- Set and drive client vision and strategic priorities; connect delivery to strategy and identify growth opportunities
- Maintains comprehensive knowledge of the client's industry, regulatory environment, competitive landscape, and organizational needs, motivations, and future initiatives
- Monitor client health, risk, and long-term growth opportunities; proactively identify market shifts and competitive threats
- Adheres to governance and oversight design in accordance with KAP, client reviews, P&L reviews, etc.
- Ensure alignment between client strategic objectives, delivery outcomes, and project delivery quality; manage escalations and resolve conflicts promptly
- Provides thought leadership on QA compliance and problem-solving, and executes QA reviews across clients and engagements, driving compliance in areas of expertise
- Initiates follow-up on client satisfaction findings to continuously improve services and relationships
- Demonstrates good judgment and protects company assets during negotiations; effectively manages complex matters with clients regarding budget, scope, risk, resources, feedback, issues, and relationship dynamics
Core Competencies:
- Strategic Thinking: Ability to understand complex business problems, develop integrated solutions, and connect capabilities to client strategic objectives; deep industry and market expertise, with the ability to develop client strategies, execute against plans, and anticipate industry trends and competitive shifts
- Executive Presence: Command respect through professional demeanor, communication style, and demonstrated expertise; ability to operate effectively at C-suite level
- Relationship Management & Client Advocacy: Exceptional ability to build trust, cultivate long-term relationships, position the company as a strategic partner, and serve as a trusted advisor; strong internal champion for client interests; ability to secure internal resources and executive attention
- Commercial & Business Acumen: Strong business development orientation; ability to identify, scope, and close high-value opportunities; skilled negotiator; comfortable with sales, pricing discussions, contract terms, and commercial negotiations; demonstrates strong working knowledge of client and engagement profitability components and manages profitability as needed
- Delivery Leadership: Ability to direct complex engagements, coordinate cross-functional teams and SMEs, ensure delivery excellence, and manage tougher delivery situations and conditions
- Communication & Presentation: Excellent oral and written communication; ability to present to senior audiences, simplify complex concepts, and articulate recommendations effectively
- Emotional Intelligence: Strong self-awareness and ability to navigate complex organizational dynamics and stakeholder relationships; ability to manage time conflict and conduct difficult conversations
- Leadership & Developing Others: Ability to inspire, develop, and mentor senior-level consultants and other leaders; builds high-performing teams; demonstrates commitment to culture and inclusion
Qualifications
Required:
- 12+ years of consulting, strategy, or client-facing business experience
- 5+ years in client management, business development, or relationship leadership roles
- Proven history of managing large, complex, multi-year client engagements
- Demonstrated success in revenue generation and client growth (annual target is $5-10 million)
- Experience managing teams and cross-functional project delivery
- Deep experience in retail, supply chain, manufacturing, or related business functions
Preferred:
- Bachelor's degree or higher