Program Operations Coordinator -- Veteran Services
A-Alpha Resources, LLC -- Veteran Services is seeking an experienced, highly organized, dependable, and professional Program Operations Coordinator for our Ridgeland, Mississippi office. A-Alpha provides Veteran Homemaker/Home Health Aide services throughout the Jackson Metro area, including Hinds, Rankin, and Madison Counties.
This is a full-time, in-person, non-clinical position responsible for coordinating the day-to-day administrative and operational activities of the Veteran Services program.
The ideal candidate will have previous experience in home care, home health, healthcare staffing, medical office operations, scheduling, or a similar healthcare environment. The successful candidate must possess excellent communication, computer, organizational, problem-solving, and multitasking skills and be able to manage multiple priorities in a fast-paced environment.
Position: Full-Time, In-Person
Location: Ridgeland, Mississippi
Pay: $18.00 per hour
Primary Responsibilities
Receive, review, organize, and track Veteran referrals and authorized service information.
Maintain referral and staffing trackers from receipt of referral through successful caregiver placement.
Coordinate caregiver staffing and weekly schedules for Veteran clients.
Recruit, screen, interview, and assist with onboarding CNAs, PCAs, Homemakers, and caregivers.
Maintain employee personnel, credentialing, and compliance records.
Track background screenings, registry/exclusion checks, CPR certifications, training requirements, credentials, and expiration dates.
Ensure required employment and compliance documentation is completed before caregiver assignment.
Match caregivers with Veterans based on geographic location, availability, authorized services, and staffing needs.
Respond promptly to caregiver call-outs, late arrivals, missed visits, scheduling conflicts, and replacement-staffing needs.
Track authorized, scheduled, worked, and unfilled service hours.
Communicate professionally and effectively with Veterans, families/authorized representatives, caregivers, the Contract RN, management, workforce partners, and community organizations.
Coordinate authorized initial assessments and required reassessments with the Contract RN.
Monitor caregiver documentation and electronic records for completeness, accuracy, and timeliness.
Maintain organized Veteran/client and personnel records while protecting confidential information.
Assist with timekeeping and preparation of information required for payroll and billing.
Document and appropriately escalate complaints, incidents, missed visits, service concerns, and corrective actions.
Assist management with compliance monitoring and quality-assurance activities.
Assist with recruitment, community outreach, workforce partnerships, and Veteran-service development.
Prepare staffing, referral, compliance, and operational reports for management.
Maintain professional daily operations of the Ridgeland office.
Perform other related administrative and operational duties as assigned.
Communication & Multitasking Skills
The successful candidate must demonstrate excellent verbal and written communication skills and be comfortable communicating with individuals from a variety of professional and personal backgrounds.
The position requires the ability to:
Communicate professionally, respectfully, and clearly by telephone, email, text, virtual meeting, and in person.
Provide excellent customer service to Veterans and their authorized representatives.
Communicate effectively with caregivers, nurses, management, referral sources, workforce partners, and community organizations.
Listen carefully, gather accurate information, and communicate important concerns promptly to the appropriate person.
Remain professional and solution-focu ed when handling staffing problems, call-outs, complaints, or other time-sensitive situations.
Multitask effectively while maintaining accuracy and attention to detail.
Manage multiple Veteran referrals, caregiver schedules, employee files, telephone calls, emails, deadlines, and compliance requirements simultaneously.
Prioritize urgent staffing and Veteran-service needs appropriately.
Transition between tasks without losing track of required follow-up.
Work independently while knowing when an issue must be escalated to management or the Contract RN.
Maintain confidentiality and professional boundaries at all times.
Computer & Software Skills
Strong computer proficiency is required. Candidates should have proficiency with Microsoft Word, Excel, Outlook, and Teams, including the ability to create and maintain spreadsheets and tracking logs.
Candidates must also be able to use or quickly learn electronic scheduling, timekeeping, employee-management, Electronic Visit Verification (EVV), healthcare/home-care documentation, and electronic records systems.
The position requires strong email, internet, electronic filing, and data-entry skills; the ability to scan, upload, download, organize, and securely maintain electronic records; and the ability to participate in virtual meetings and online training using platforms such as Microsoft Teams and Zoom.
Experience with Indeed or other online recruiting platforms is preferred.
Qualifications
High school diploma or GED required. Previous experience in home care, home health, healthcare staffing, personal care services, medical office operations, scheduling, or a related healthcare environment is strongly preferred.
Experience as a Home Care Coordinator, Staffing Coordinator, Scheduler, Client Care Coordinator, Healthcare Office Coordinator, Home Care Office Manager, Healthcare Staffing Coordinator, or similar position is highly desirable.
Candidates must demonstrate:
Excellent communication skills • Strong multitasking ability • Strong computer/software skills • Excellent organization and attention to detail • Professional telephone and email etiquette • Time-management skills • Problem-solving ability • Dependability • Ability to work independently • Ability to prioritize multiple competing responsibilities
Role Boundaries
This is a non-clinical administrative and operations position. The Program Operations Coordinator does not independently perform nursing assessments, modify Veteran-authorized services, provide clinical supervision, or make decisions reserved for the Contract RN, Program Administrator, VA, or other authorized clinical personnel.
Training & Support
A-Alpha will provide orientation, training, and implementation support covering Veteran Services operations, referral processing, staffing and scheduling procedures, documentation, compliance requirements, company policies, and applicable software systems.