JOB DESCRIPTION (full-time) Under the direction of the owner, the manager is responsible for the overall operation, maintenance, and success of the gym. The manager is a leader in the industry, shows initiative, always leads by example, and eagerly embraces 9Round's vision to create the best member experience possible. This is a great position for a candidate looking to be a proponent for growing a dynamic small business backed by the world's largest kickboxing franchise.
RESPONSIBILITIES include, but are not limited to the following:
Training
- Ensure personal attention is being provided by trainers during every 9Round workout with high energy and with the ability to multitask, participate as necessary
- Ensure trainers are explaining and demonstrating exercises in a manner that provides the best workout each and every time, while motivating members to reach their personal fitness goals, participate as necessary
Selling
- Sell memberships with a focus on total revenue brought in each month
- Achieve monthly sales goals established with owner
- Develop strategy for and manage 9Round Social Media Presence (Facebook, Instagram, and others) by creating content and videos that build brand loyalty and increase exposure to all potential demographics.
- Develop and execute monthly marketing plans with owner, within a monthly budget, which may include the following, or others: Trade Shows, Health Fairs, Business to Business relationships, corporate partnerships
- Personalized and engaging lead generation/re-generation and follow up to convert prospects into members
- Maintain excellent customer service with current members, follow up with them to keep them engaged with our 9Round Family, and cultivate member referrals
- Customer service via all forms of communication: in person, phone, email, text, social media, etc.
- Resolve past due memberships
Cleaning
- Ensure the gym is kept clean and all equipment organized and in working order at all times.
- Ensure all Opening & Closing Procedures are completed as scheduled and outlined.
- Develop a scheduled cleaning program and ensure team members carry out tasks in a high quality, timely manner
- Order inventory and supplies as needed
Operations
- Work closely with owner to hire, properly train, and motivate employees
- Drive the educational training, development, and performance review of employees in a timely manner, and help facilitate the latest knowledge in the fitness industry
- Conduct monthly team trainings/meetings and inform employees of all marketing promotions and new policies, and provide guidance toward achieving individual career and company goals
- Provide sales support and training to staff to maintain a high conversion rate
- Manage work schedule for all employees
- Mediate and resolve employee relations matters
- Maintain a focus on keeping expenses low, including payroll expenses, to maximize profit growth
- Ensure employees consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
- Maintain the security and safety of the gym, members, guests, and confidential information
- Any and all duties required to run a successful, profitable gym that adheres to the Franchise Standards
REQUIREMENTS The successful candidate must have the following experience, skills and education:
- Completion of 9Round Certified Trainer Program
- Completion of all 9Round Corporate Training Modules
- Training experience for personal or group fitness
- Sales experience with demonstrated ability to drive sales and meet established goals
- Proven leadership ability in an educational, fitness or professional setting
- Clear and articulate communication skills
- Efficient time management skills
- Current CPR/AED certification
- Computer literacy
- Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs.
Preferred:
- Degree in related field (ex: Exercise Science, Physiology, Kinesiology, Sports Management)
- Sales experience with demonstrated ability to drive sales and meet established goals
- Current national training certification
- Bachelor's degree
QUALITIES FOR SUCCESS IN THIS POSITION
- Physically fit and committed to living a healthy lifestyle
- Passionate, intelligent and knowledgeable regarding the fitness industry
- Detail oriented, hardworking, accountable
- Creative, personality, high energy personality that is contagious
- Someone who wants to have FUN, SMILE and LAUGH at work
- Strong leadership ability with the understanding that there is no "I" in team
- Ability to work independently, as well as with a team
- Comfortable closing sales by building relationships and selling the value of 9Round
- Comfortable creating videos and content in a gym setting. Creative thinking and ability to execute a formal marketing plan
- Comfortable communicating with all demographics by all avenues (face to face, phone calls, text, email, social media, group settings, etc.)
- Develop new business and marketing opportunities while fostering the relationship with current members
- Must be available to be in the gym building relationships with members a set number of hours each week
- Professional, above all else
BENEFITS
- 9Round Trainer Certification Program
- Uniform and Equipment Starter Kit
- Bonus opportunities
- Complimentary gym membership for yourself and significant other
- Access to 9Round Nutrition Portal
- Eligible for promotion to a higher-level management position
NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the gym.