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Engineer/Architect I Flex (Eng Assistant I – Eng/Arch I)
City & Borough of Juneau
Juneau, AK
- $37 to $59.07 USD / hour
…representative for design and construction projects for CBJ’s client departments. The applicant will work closely with client departments and specific individuals directly impacted by the…
Added 1 min ago
Director of Operations
Intermountain Electric Inc
Papillion, NE
…efficiently, on schedule, within budget, and in alignment with client expectations. This role partners closely with executive leadership to drive operational excellence, support…
Added 2 mins ago
Category Manager, Electronics & Emerging Technologies
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Partner with Engineering and Product Development teams to identify and source best-fit technologies and suppliers.
Added 3 mins ago
Field Reimbursement Manager, Rheumatology (Atlanta, GA) Patient Engagement and Customer Solutions (PECS)
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Partner with managed care colleagues to understand current policies and potential future changes.
Added 4 mins ago
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Senior Manager - Quality Engineering
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Juneau, AK
- $126,200 to $264,100 USD / year
· Partner with Supply Chain and Procurement to mitigate supplier quality risks.
Added 4 mins ago
Senior Finance Cloud Applications Analyst - EPM
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Juneau, AK
…reconciliation, and corporate finance processes. The role will partner closely with Finance, Accounting, Tax, and IT teams, so the candidate must be comfortable translating business…
Added 4 mins ago
Project Specialist
Parexel
Juneau, AK
Parexel is a leading global clinical development partner delivering insights‑driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
Added 4 mins ago
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NA Sales Representative, Data Platform Healthcare
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Juneau, AK
- $126,600 to $217,700 USD / year
Position Oracle as a strategic partner for multi-cloud and hybrid cloud initiatives spanning OCI, AWS, Microsoft Azure, and Google Cloud.
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Senior Project Manager, Implementation
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Portfolio Accountability: Maintain accountability for assigned projects and programs within the Client Impact portfolio, ensuring alignment with established objectives, timelines, and…
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VP, Technical Programs and Business Operations
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Juneau, AK
- $169,800 to $355,400 USD / year
The work starts with understanding our customers and the systems they depend on. You will partner with Engineering, Product, Finance and Operations to determine priorities, resolve resource…
Added 4 mins ago
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Sr Financial Analyst- ONA Data Platform
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Juneau, AK
- $74,100 to $148,300 USD / year
Provide financial guidance and Business Partner expertise to the Sales Leadership team to identify risk and ways to improve performance.
Added 4 mins ago
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Specialty Account Executive –Intelligence Center X – Heavy Equipment & Automotive
Siemens
Juneau, AK
- $150,000 to $294,500 USD / year
…its value to customers, or bringing it to market through our partner ecosystem, your work directly drives those outcomes for some of the most complex organizations in the…
Added 4 mins ago
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Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers - | Washington, DC Metro Area (DC, Northern Virginia & Maryland)
Honeywell Technologies
Juneau, AK
- $144,000 to $215,000 USD / year
Build and maintain executive-level relationships with customers, consultants, contractors, system integrators, prime contractors, and partner organizations.
Added 4 mins ago
EG
Financial Analyst
Eliassen Group
Juneau, AK
- $50 to $60 USD / hour
Our client seeks a hands-on Financial Analyst to support monthly forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will…
Added 4 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Juneau, AK
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 4 mins ago
Client Representative - Business Insurance
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Overland Park, KS · Chesterfield, MO
…about what makes us different and how you can make your mark as Client Representative at Marsh…
Added 8 mins ago
Customer Success Manager
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Remote, United States
…and developing winning growth strategies that prioritize the client’s experience. You will act as a strategic partner, helping clients navigate our platform effectively, instilling…
Added 11 mins ago
People Partner
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San Francisco, CA
Partner with the People team to roll out and improve programs across your client groups
Added 12 mins ago
Sales Coordinator, Designer RTW, Bergdorf Goodman
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New York, NY
Partner with Selling Managers and Brand Managers to align operational activities with sales targets and client appointment need
Added 14 mins ago
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VP, Securities Counsel and Assistant Secretary
RGA Enterprise Services Company
Remote, United States
- $180,220 to $268,400 USD / year
…alternatives to mitigate risk to the enterprise while achieving client goals and…
Added 14 mins ago
Receptionist (PT)
MONEYPENNY US GROUP
DULUTH, GA
Moneypenny is a customer conversations partner for tens of thousands of businesses. We believe great service starts with great people. If you enjoy helping others and making someone’s day a…
Added 14 mins ago
Receptionist - Bilingual (PT)
MONEYPENNY US GROUP
DULUTH, GA
Moneypenny is a customer conversations partner for tens of thousands of businesses. We believe great service starts with great people. If you enjoy helping others and making someone’s day a…
Added 15 mins ago
GS
Director, People & Culture, Care Delivery Assets
GRP SCAN Group
United States
- $180,000 to $210,000 USD / year
Partner with CDA business leaders, clinical leaders, and operations teams to develop and execute workforce strategies that support high-quality participant care, employee engagement,…
Added 16 mins ago
Entry Level, Assistant Superintendent
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Richmond Heights, MO
…project schedules, enforce safety and quality standards, and partner closely with the project manager to deliver successful projects for our…
Added 17 mins ago
RH
Collections Specialist
Robert Half
Santa Fe Springs, CA
- $27 to $28 USD / hour
Partner with customers and internal teams to address credit-related issues and support timely resolution of open balances.

Zūm

Customer Experience Manager

Remote, United States

The targeted pay range for this role in US CA is: $115,000 to $145,000

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Job details

Pay: The targeted pay range for this role in US CA is: $115,000 to $145,000
Experience: 5+ years in customer experience/success, account management, or district-level roles in student transportation, logistics, SaaS, or a similar service-critical field.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Who You Are:

Zūm provides safe, reliable, technology-enabled student transportation for school districts. As we launch new districts and deepen existing partnerships, we’re hiring a Customer Experience Manager to own the district relationship once the contract is signed.

You’ll be the day-to-day partner for transportation directors and district leaders in your region. That means working side by side with Operations to deliver on our commitments, staying on every issue until the district confirms it’s resolved, and presenting results to district leadership and boards. You’ll also spot risk early and lead renewal conversations. This is a hands-on role for someone who is organized, responsive, and just as comfortable in the district office as in the yard.

What You'll Do:

District partnership: Serve as the day-to-day point of contact for assigned districts, building trusted relationships with transportation directors and district staff.
Presentations and reporting: Build and deliver business reviews, launch decks, and board or leadership presentations that clearly communicate performance, progress, and next steps.
Execution with Operations: Partner daily with regional Operations and yard leaders to turn district requests and commitments into action and confirm they are completed.
Direct follow-up: Own communication back to districts on open issues, service concerns, and requests, with clear timelines, status updates, and closure.
Escalations: Identify service gaps early, document them, and route them to Operations, Technology, or Finance. Keep the VP informed on high-risk accounts.
Retention: Monitor account health and sentiment, flag churn risk early, and carry out account plans set with the VP.
Renewals and growth: Prepare renewal materials and support Ops and Sales on rebids, renewals, and expansion opportunities.
Onboarding: Coordinate launch activities for new districts, including readiness checklists, dry runs, and district and family communications.
Technology adoption: Train and support district staff and families on the Zūm CMX platform and drive usage.
Metrics and reporting: Track health scores and KPIs, including on-time performance, response times, and sentiment, and turn them into weekly action.
Voice of customer: Capture district feedback and share recurring themes with Product, Technology, and Operations.

What Success Looks Like:

First 30 days: Learn the product, shadow handoffs, and meet your assigned districts and regional Ops leads.
First 90 days: Establish strong rapport as district thought partner, run kickoffs or take over existing accounts, with a success plan in place for each district.
First year: Hit retention and renewal targets, improve on-time performance and response metrics in your region, and contribute to the CS playbook.

What You Bring To Zūm:

5+ years in customer experience/success, account management, or district-level roles in student transportation, logistics, SaaS, or a similar service-critical field.
Strong presentation skills, with experience building and delivering executive-ready materials to district leaders or boards.
Proven ability to coordinate with operations teams and drive cross-functional work to completion.
Exceptional organization and follow-through, with the ability to manage multiple districts and deadlines at once.
Fluency with customer data, turned into weekly action.
Exceptional written and verbal communication.
Willingness to travel up to 80% within the region.
Bachelor’s degree or equivalent experience.

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $115,000 to $145,000

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Skills

Customer experience
Presentation skills
Reporting
Leadership
Communication skills
Sales
Onboarding
Logistics

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