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zTrip ATX

Driver Relations Manager

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Driver Relations Manager Empower Drivers. Strengthen Retention. Build a Culture of Success. At zTrip, our drivers are more than transportation professionals, they're the foundation of our business. Their experience, satisfaction, and success directly influence the quality of service we provide and the growth of our organization. We're looking for a dedicated Driver Relations Manager to serve as a key advocate for our driver workforce and help create an environment where drivers feel supported, engaged, and positioned for long-term success. In this role, you'll work closely with drivers, operations leaders, recruiters, and trainers to enhance the overall driver experience, improve retention, and foster a culture built on communication, accountability, and mutual respect. If you enjoy helping people succeed, solving challenges, and building strong professional relationships, this is an opportunity to make a meaningful impact. Benefits & Perks

Competitive Salary
Medical, Dental, Vision, and Life Insurance
401(k) with Company Match
Paid Time Off (PTO)
Paid Holidays
Monday-Friday Schedule
Career Development Opportunities
Professional Training Programs
Supportive Leadership Team
Stable, Growing Organization
Opportunity to Directly Influence Employee Satisfaction and Retention

Position Overview As the Driver Relations Manager, you will serve as the primary point of contact for driver support, engagement, and retention initiatives. Your focus will be on building positive relationships, addressing concerns, improving communication, and helping drivers achieve success throughout their career with zTrip. You will play an important role in strengthening driver morale, reducing turnover, supporting onboarding efforts, and helping operational teams maintain a productive and engaged workforce.

Key Responsibilities of a Driver Relations Manager:

Driver Support & Employee Relations

Build strong working relationships with drivers across the organization
Serve as a trusted resource for driver questions, concerns, and workplace issues
Provide guidance and support to help drivers overcome challenges and remain successful
Facilitate constructive communication between drivers and operational leadership
Address concerns promptly while maintaining professionalism and confidentiality
Promote a positive and respectful work environment

Driver Retention & Engagement

Develop initiatives focused on improving driver satisfaction and retention
Conduct regular driver outreach and follow-up meetings
Gather feedback through surveys, conversations, and engagement programs
Identify trends affecting morale and recommend solutions
Coordinate driver recognition and appreciation programs
Support efforts that improve workforce stability and long-term retention

Onboarding & Driver Integration

Assist new drivers throughout the onboarding process
Help create a welcoming and supportive introduction to the organization
Ensure drivers understand company expectations, policies, and operational procedures
Partner with recruiting and training teams to improve the onboarding experience
Monitor early-stage driver success and provide additional support when needed
Encourage strong engagement during the first stages of employment

Performance Coaching & Development

Coach drivers on professional expectations, customer service standards, and operational best practices
Provide performance feedback and development guidance
Assist with action plans designed to improve performance and accountability
Connect drivers with training resources and development opportunities
Recognize individual accomplishments and milestones
Encourage continuous growth and professional advancement

Workforce Communication

Coordinate driver meetings, informational sessions, and engagement activities
Deliver important operational updates and company communications
Maintain accurate driver records and documentation
Support leadership with workforce-related projects and initiatives
Ensure consistent communication between departments and drivers
Foster transparency and open dialogue throughout the organization

Reporting & Program Management

Track retention, engagement, and workforce participation metrics
Analyze trends related to driver turnover and satisfaction
Prepare reports and recommendations for leadership
Monitor the effectiveness of driver support programs
Recommend process improvements that enhance the employee experience
Support company initiatives focused on workforce development and operational excellence

Qualifications of a Driver Relations Manager:

Preferred Experience

Experience in employee relations, workforce management, transportation operations, human resources, recruiting, customer service, or a related field
Exceptional interpersonal and relationship-building skills
Strong communication and conflict-resolution abilities
Experience coaching, mentoring, or supporting employees in a professional setting
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and problem-solving skills
Proficiency in Microsoft Office and business management software
Professional, positive, and service-oriented mindset
Ability to handle sensitive information with discretion and confidentiality

Core Competencies

Employee Relations
Driver Retention Strategies
Workforce Engagement
Coaching & Development
Conflict Resolution
Communication & Relationship Management
Performance Support
Employee Advocacy
Organizational Effectiveness
Team Collaboration
Problem Solving
Professionalism & Accountability

What Success Looks Like as a Driver Relations Manager:

As a Driver Relations Manager, you will:

Build trust and credibility with drivers throughout the organization
Increase driver retention and overall workforce satisfaction
Improve communication between drivers and operational leadership
Support successful onboarding and integration of new drivers
Help resolve concerns before they negatively impact performance or retention
Strengthen driver engagement through proactive outreach and support
Create programs that promote loyalty, professionalism, and career growth
Contribute to a positive workplace culture that supports operational success

Why Join zTrip? At zTrip, we believe that taking care of our drivers is key to delivering exceptional service. As a Driver Relations Manager, you'll have the opportunity to influence the employee experience, strengthen workforce engagement, and help build a culture where drivers feel respected, supported, and empowered to succeed. Your work will directly impact retention, service quality, and the long-term growth of our organization. Apply Today Join zTrip as a Driver Relations Manager and help create an environment where drivers can thrive. If you're passionate about employee engagement, relationship-building, workforce development, and helping people succeed, we encourage you to apply today. Support Drivers. Build Relationships. Drive Success.

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More about this job

Skills

Communication skills
Onboarding
Employee relations
Leadership
Confidentiality
Recruitment
Coaching
Customer service
Provide performance feedback
Documentation
Reporting
Program management
Relationship building
Conflict resolution
Problem solving
Microsoft Office
Collaboration

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