Jobs in the United States

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Added 1 min ago
Senior Sales Engineer, Healthcare (C1 - B2B)
CLEAR - Corporate
NY
…digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.…
Added 2 mins ago
UI
Field Engineer
Ulysses Inc.
San Francisco, CA
- $120,000 to $170,000 USD / year
We're hiring a Field Engineer to deploy, integrate, and support Ulysses systems on boats and in the water around the world. You'll own the software side of deployments, from configuring and…
Added 3 mins ago
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Model Based Systems Engineer
Actalent
Manassas, VA
- $75 to $90 USD / hour
Job Title: Model Based Systems EngineerJob DescriptionWe are seeking multiple Model Based Systems Engineers to support the development of a specialized next-generation sensor system…
Added 3 mins ago
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Embedded Software Engineer
Actalent
Minneapolis, MN
- $55 to $70 USD / hour
Provide work breakdown structures and task estimates to support project planning, scheduling, and progress tracking.
Added 3 mins ago
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Medical Assistant
Actalent
Iowa City, IA
- $19 to $21 USD / hour
Must possess organizational and communication skills
Added 3 mins ago
Process Engineer
Actalent
Sturbridge, MA
…manufacturing. In this role, you apply expertise in mechanical engineering, physics, or related fields to optimize preform and fiber draw technology, driving improved product performance.…
Added 3 mins ago
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Chemical Formulation Technician
Actalent
Fremont, CA
- $33 to $34.5 USD / hour
…standard laboratory schedule, with collaboration across chemistry, engineering, and quality teams to support ongoing projects and production…
Added 3 mins ago
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Chemical Process Lab Technician
Actalent
Fremont, CA
- $33 to $34 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 3 mins ago
Electrical CAD Drafter
Actalent
Brooklyn, NY
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 3 mins ago
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Clinical Care Coordinator
Actalent
Rancho Cordova, CA
- $19 to $22 USD / hour
Follow up with internal staff and providers to support successful referral, enrollment, and retention of members in CalAIM Community Supports services.
Added 3 mins ago
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Clinical Care Coordinator
Actalent
Rancho Cordova, CA
- $19 to $22 USD / hour
Follow up with internal staff and providers to support successful referral, enrollment, and retention of members in CalAIM Community Supports services.
Added 3 mins ago
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Clinical Cordinator
Actalent
Rancho Cordova, CA
- $20 to $21 USD / hour
The candidate MUST live in California
Added 3 mins ago
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Professional Engineer
Actalent
Englishtown, NJ
- $120,000 to $140,000 USD / year
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 3 mins ago
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Civil Engineer
Actalent
Roosevelt, NJ
- $120,000 to $140,000 USD / year
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 3 mins ago
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Civil Engineer
Actalent
Allentown, NJ
- $120,000 to $140,000 USD / year
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 3 mins ago
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Entry Level Electrical Engineer
Actalent
Dahlgren, VA
- $80,000 to $100,000 USD / year
The position involves working five days per week on average at NSWC Dahlgren
Added 3 mins ago
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Project Manager
Actalent
Washington, DC
- $62.5 to $84.13 USD / hour
Mentor and develop project managers and engineering staff, providing guidance, feedback, and support to build technical and leadership capabilities within the team.
Added 3 mins ago
CAD Designer
Actalent
Hagerstown, MD
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 3 mins ago
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Digital Signal Processing Engineer
Actalent
Warrenton, VA
- $65 to $85 USD / hour
…DescriptionWe are seeking a Digital Signal Processing (DSP) Engineer to support the development of advanced wireless communications systems, waveforms, and software-defined radio (SDR)…
Added 3 mins ago
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Landfill Gas Technician
Actalent
Apex, NC
- $23 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 3 mins ago
Electrical Designer
Actalent
Mentor, OH
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 3 mins ago
Entry Level Survey Technician
Actalent
Rochester Hills, MI
Support survey crews on public and private projects throughout the metro Detroit area and other assigned locations.
Added 3 mins ago
Cad Designer
Actalent
Madison Heights, MI
Job Title: Civil CAD Designer/DrafterJob DescriptionWe are seeking a Civil CAD Designer/Drafter to support our civil engineering projects. This role involves developing comprehensive CAD…
Added 3 mins ago
Survey Cad Technician
Actalent
Columbus, OH
Work EnvironmentThis role is primarily office-based in a Columbus location, with occasional site visits to support field survey activities and better understand project conditions. You will…
Added 3 mins ago
Civil Design Engineer
Actalent
Columbus, OH
Job Title: Civil Design EngineerJob DescriptionWe are seeking a Civil CAD Designer to support various land development projects in central Ohio. The ideal candidate will possess strong…

Zscaler

Product Support Engineer

Remote, United States

$104,000 - $130,000 USD

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $104,000 - $130,000 USD
Posting language: English
Posted: Nov 12, 2026

Original job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Product Support Engineer to join our team. This is a Remote role, reporting to the Senior Manager, Customer Support in the Product Support department. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

What you’ll do (Role Expectations)

• Provide first line phone/email consultation to independently debug complex security/network problems

• Partner with Engineering and assist customers with testing or troubleshooting

• Document detailed entries for incident resolutions in the technical support database to ensure solutions are actionable for customers and the internal team

• Help develop ongoing training programs for the department and mentor other engineers on advanced troubleshooting, debugging, and case management skills

• Understand product direction and customer use cases to provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver who is energized by finding solutions to complex technical challenges and delivering high-impact outcomes.

• You are customer-obsessed, building deep empathy for enterprise customer needs and anchoring every action in solving real-world issues.

• You act like an owner with a strong bias for action, taking full accountability for case resolution and team skill development.

• You are a high-trust collaborator who works effectively with engineering partners and mentors peers to elevate team performance.

• You are resilient and adaptable, maintaining composure and clear focus when managing high-pressure customer escalations.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

• U.S. citizenship required for this position due to the nature of the customers assigned to this role

• 3+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP, with extensive experience analyzing packet captures and HAR traces to resolve connectivity, application, and network performance issues

• Detailed working knowledge of web-based security and network infrastructure, Security Proxies, such as NGFW, IPS, SSL/IPSec VPNs, DLP, SD-WAN, GRE tunnels, IP SLA monitoring, and Firewalls

• Experience handling escalations with enterprise customers and stakeholders

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency

• Background in Internet and Security technologies such as SWG, Sandboxing, PAC files, API, SCIM, and ESXi

• Vendor certification such as CCNP, CompTIA Security+, or equivalent

• Hands-on experience with at least one public cloud platform (AWS, Azure, or GCP)

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$104,000 - $130,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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Jobs in the United States