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Engineer II
at Marriott
Monterey, CA
…Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and…
Added 4 mins ago
Industrial Engineer
Army Tank-Automotive and Armament Command (TACOM)
Watervliet, NY
…appoint qualified candidates to positions in the competitive service. About the Position: The Watervliet Arsenal is an Army-owned and-operated manufacturing center located in New York. It…
Added 4 mins ago
Product Engineer
EnPro Associates LLC
PALMYRA, NY
Position: Product Engineer About the Role: We're looking for a versatile and driven Product Engineer to join our team and contribute across the full product lifecycle-from concept and…
Added 5 mins ago
Senior Equipment Engineer - Diffusion
Global Foundries
Malta, NY
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired…
Added 5 mins ago
Supervisor Integrated Field Design
Avangrid Service Co
CLIFTON PARK, NY
…supervises employees responsible for operating and/or providing technical support for the operations of the Company's electric T&D system that may involve service work, service…
Added 5 mins ago
Engineer Substation
Avangrid Service Co
CLIFTON PARK, NY
Engineer - Substations Location: Rochester, Binghamton, Brewster or Mechanicville, NY Reports to: Manager - Projects Unit Work Type: Office, 5 Days The salary range for this position is…
Added 5 mins ago
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Production Test Engineer
Actalent
Liverpool, NY
- $34 to $47 USD / hour
Production Test EngineerThe Production Test Engineer will support system integration and test activities for complex electronic warfare and radar systems within a highly collaborative…
Added 5 mins ago
Senior Software Engineer (Location Services)
CoreLogic Solutions, LLC
Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
The Senior Software Engineer operates with strong technical autonomy within the team and owns complex geospatial features and services from conception through to production. You will work…
Added 6 mins ago
C
Union Engineer
CBRE
New Rochelle, NY · New York City, NY · Yonkers, NY
- $110,260 USD / year
Troubleshoot, diagnose, and restore routine technical service and equipment.
Added 6 mins ago
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Entry Level Civil Design Engineer
Actalent
Brooklyn, NY
- $75,000 to $100,000 USD / year
We are seeking a talented Civil Engineer to perform civil design tasks, focusing on roadway geometrics, grading, and drainage systems. This role involves preparing plans, drawings, and…
Added 6 mins ago
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Manager, New Car Engineering
MTA
Brooklyn, NY
- From $115,252 USD / year
…electrical/mechanical systems design for new car procurement(s) from technical specification development through contract closeout. The manager will be responsible for railcar operating…
Added 6 mins ago
Senior Aortic Clinical Specialist - NYC
Medtronic
Manhattan, NY · Bronx, NY · Staten Island, NY · Brooklyn, NY
The Aortic Clinical Specialist provides technical, clinical, educational and sales support to ensure safe adoption and growth of the Medtronic Aortic technology. The Aortic Clinical…
Added 6 mins ago
EP Mapping Specialist - (In Training) - CAS , Syracuse, NY
Medtronic
Syracuse, NY
…cardiac and other electrophysiological systems. By blending technical expertise with a passion for improving patient outcomes, you'll have the opportunity to impact global healthcare…
Added 6 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Albany, NY
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 6 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Albany, NY
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 6 mins ago
Senior Business Intelligence Engineer
Humana
Albany, NY
The Senior Business Intelligence (BI) Engineer leverages the technologies and industry best-practices to collect, integrate, refine, and present organizational data to facilitate improved…
Added 6 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Albany, NY
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 6 mins ago
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Regional Maintenance Manager
CBRE
Albany, NY
- $200,000 to $210,000 USD / year
…Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 6 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Albany, NY
Ford Motor Company is looking for an experienced electronics manufacturing Technical Specialist to support our Global Core Electrical STA team. This global team is composed of Technical…
Added 6 mins ago
Slalom Flex (Project Based) Data Migration Engineer
Slalom, Inc.
ALBANY, NY
Description and Requirements Job Description Database Migration Engineer Location: Remote, aligned to EST working hours Employment Type: Project-based contract Start Date: ASAP Duration:…
Added 6 mins ago
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Senior Project Engineer, Water Infrastructure
Ramboll Americas Engineering Solutions, Inc.
Syracuse, NY · Rochester, NY · Utica, NY
- $120,000 to $150,000 USD / year
Leading technical linear infrastructure designs and preparation of contract documents for municipal and industrial clients, including planning, execution and close-out.
Added 7 mins ago
Lead Director, Software Development Engineering
CVS Health
New York, NY
This leadership role has a broad technical portfolio of data, analytics, software and machine learning assets that ensure our teams are able to build and deploy intelligence at scale across…
Added 7 mins ago
AI Engineer 5 (Gen AI Platform Services: Agentic AI, Guardrails, Evaluations)
Capital One
New York, NY
Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work…
Added 7 mins ago
Integration Engineer 3, Workday - Functional (HCM)
Capital One
New York, NY
Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment?…
Added 7 mins ago
Software Development Engineer, Amazon Connect InterApps (AWS)
Amazon
New York, NY
…Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare…

Zoom

Technical Support Engineer

Denver, CO, United States

$31.44 - $76.29

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Job details

Pay: $31.44 - $76.29
Posting language: English
Posted: Oct 22, 2026

Original job description

Immigration sponsorship is not available for this position

What You Can Expect

While on Zoom's Tier 2 Technical Support team, you'll provide elevated technical support and assistance to Zoom's commercial and consumer customers. As a Zoom Technical Support Engineer, you'll ensure our customers' success with Zoom products and services, and deliver happiness with every customer engagement. This is a hybrid position that requires on-site presence 2 days per week at our Denver, CO office. Remote arrangements are not available for this role.

About the Team

The Technical Support Engineering team plays a crucial role in improving the customer experience within Zoom. We build internal and external relationships, resolve technical issues, and act as dedicated technical support for customers. We provide our customers with technical guidance and resources to successfully utilize our solutions, effectively manage internal processes and procedures, actively collaborate with other internal teams and departments, and quickly adapt to changes with our rapidly growing product suite.

Responsibilities

Own and resolve inbound support cases and calls within our Tier 2 integrations domain, including API troubleshooting, calendar sync issues, and data mismatches across connected platforms.
Meet individual goals and metrics that drive organizational success, including case volume, resolution rates, and customer satisfaction scores.
Communicate promptly and consistently with customers, prioritizing urgent requests and maintaining timely follow-ups with customers, team members, and engineers.
Maintain proficiency with Zoom Workplace products, features, troubleshooting tools, and best practices.
Stay flexible and available for after-hours or on-call coverage when needed.

What We're Looking For

3+ years in a Technical Support role, owning cases end-to-end in a customer-facing environment.
Extensive experience supporting or managing externally integrated applications, such as Salesforce, HubSpot, or Marketo.
Technical expertise with REST APIs, including hands-on familiarity reading payloads and tracing calls using tools like Postman or SOAP UI, and/or Single Sign-On solutions.
Experience with Identity Management support, such as Okta SSO, Google SSO, or SCIM Provisioning.
Previous experience integrating and supporting calendar services, like Microsoft Office 365 or Google Calendar.
Able to manage a high volume of cases, calls, and chats in a fast-moving, team-oriented environment.
Strong communication skills and comfort engaging customers directly, paired with the adaptability to thrive in a fast-moving team.

Salary Range or On Target Earnings:

$31.44 - $76.29

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

This is a non-exempt position and is eligible for overtime pay in accordance with applicable federal, state, and local law. The annualized range is $65,400.00 - $158,700.00.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

11/04/26

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know - we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

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More about this job

Skills

Technical support
Customer experience
Zoom
Adapt to change
Troubleshooting
Customer service
Prioritization
Salesforce
HubSpot
Marketo
API development
Postman
Microsoft Office
Google Calendar
Communication skills
Adaptability

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