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Added 10 mins ago
Principal Engineer, Automation Engineering -Aseptic Filling SME
Janssen Biotech, Inc. Legal Entity
Wilson, NC
The engineer will exercise independent technical judgment, resolve complex automation issues, and provide technical leadership to suppliers, engineers, and technicians. The role partners…
Added 19 mins ago
Software Development Engineer III, Resilience Infrastruction and Solutions: Incident Mitigation
Amazon Data Services, Inc.
Seattle, WA · Portland, OR
The Incident Mitigation team is looking for an experienced software engineer excited about building large-scale distributed systems that protect hundreds of thousands of customer resources…
Added 19 mins ago
Process Engineer- Formulation Equipment
Novo Nordisk
Clayton, NC
…steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site…
Added 19 mins ago
New Graduate Mechanical Engineer
Actalent
Derby, KS
We are seeking an experienced and self-motivated Mechanical Engineer to support the full product lifecycle from initial sale through final delivery. In this role, you will lead product…
Added 20 mins ago
Field Service Engineer - AV, USA
Evertz Microsystems Limited
Kansas City, KS
vertz, a growing high-technology company with over 2,000 employees today, is a worldwide leader in the design and manufacture of broadcast, film production and post production equipment for…
Added 20 mins ago
Technical Architect - Networking
Heartland Technology Group
Overland Park, KS
Added 20 mins ago
Technical Architect - Networking
Heartland Technology Group
Wichita, KS
Added 24 mins ago
Senior Software Engineer - React and Nodejs
TestYantra Software Solutions
Plano, TX
The Software Engineer is responsible for designing, developing, and implementing scalable, secure, and high-quality software solutions for the client. This role requires strong full-stack…
Added 28 mins ago
OS
Systems Engineer, SME
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Key responsibilities for this position include the ability to review, analyze and assess technical design solutions and the Technical Baseline documents/manuals/drawings that describe them;…
Added 28 mins ago
VI
Senior AI Operations Engineer (Senior Software Engineer)
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
In this role, you will design and build scalable backend systems, cloud infrastructure, and platform capabilities that power AI/ML products and applications. You will partner closely with…
Added 29 mins ago
Senior Electrical Engineer - Federal
Jacobs
Corvallis, OR
Reporting to the Electrical Group Lead, the Electrical Engineer is responsible for the coordination, development, and production of deliverables in support of the overall scope of…
Added 29 mins ago
Engineer, Senior, Network (Communications)
WorkSource Oregon
PORTLAND, OR
Description The Senior Network Engineer (Communications) is responsible for planning, designing, implementing and managing allIT communication system technologies and managing system…
Added 37 mins ago
Process Engineer- Formulation Equipment
Clayton
…steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site…
Added 40 mins ago
Forward Deployed Engineer
Newcode.ai
Chicago, IL
…the data pipelines, and the orchestration sitting between our product and the language models doing the work. In practice it means running retrieval over large sets of documents, getting…
Added 43 mins ago
HC
Applications Engineer
Heidenhain Corp
Ashville, NY
- $70,000 to $75,000 USD / year
Added 43 mins ago
Engineering Intern/ Coop Spring 2027
Hendrickson
MEDINA, NY
Added 43 mins ago
Product Engineer
EnPro Associates LLC
PALMYRA, NY
Position: Product Engineer About the Role: We're looking for a versatile and driven Product Engineer to join our team and contribute across the full product lifecycle-from concept and…
Added 43 mins ago
Technology Solutions Architect
Securitas Electronic Security, Inc
ELMSFORD, NY
…sales leadership, the TSA plays a key role in shaping strategy, design, and technology support across regional and national teams. Primary responsibilities include: Providing subject matter…
Added 43 mins ago
S
Automation Engineer
Saint-Gobain
AMHERST, NY
- $102,000 to $158,000 USD / year
Saint-Gobain is seeking an experienced Automation Engineer to support the implementation and ongoing advancement of automation, systems integration, and data acquisition solutions across…
Added 44 mins ago
Senior Software Engineer (Location Services)
CoreLogic Solutions, LLC
Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
We are seeking a Senior Software Engineer with proven geospatial expertise to join our Location Services team. You will design, build, and maintain scalable, reliable, high-performance…
Added 44 mins ago
CC
Supplier Quality Engineer I
CONMED Corporation
UTICA, NY
- $69,900 to $108,300 USD / year
The Supplier Quality Engineer I is responsible for ensuring that suppliers and externally provided processes, products, and services meet applicable regulatory requirements and company…
Added 44 mins ago
Senior Product Security Engineer
IBM
POUGHKEEPSIE, NY · Armonk, NY
The Secure Lifecycle Management (SLM) organization is seeking a Product Security Engineer to partner closely with the engineering teams responsible for HashiCorp Vault, Boundary, and Radar.…
Added 44 mins ago
P
Sr. Associate
Pfizer
New York City, NY
- $79,400 to $132,400 USD / year
The Senior Associate, Solutions Software Engineer is a hands-on individual contributor who designs, builds, integrates, and supports digital solutions using approved enterprise platforms,…
Added 44 mins ago
Process Engineer Intern (JanMay 2027)
TTM Technologies, Inc.
SYRACUSE, NY
…time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring…
Added 44 mins ago
Intern, Electrical Engineering
Moog Inc
BUFFALO, NY
…Title:Intern, Electrical EngineeringReporting To:Management, Product EngineeringWork Schedule:Onsite - Buffalo, NY The Product Engineering team within our Military Aircraft Group is seeking…

Zoom

Technical Support Engineer

Denver, CO, United States

$31.44 - $76.29

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Job details

Pay: $31.44 - $76.29
Posting language: English
Posted: Oct 22, 2026

Original job description

Immigration sponsorship is not available for this position

What You Can Expect

While on Zoom's Tier 2 Technical Support team, you'll provide elevated technical support and assistance to Zoom's commercial and consumer customers. As a Zoom Technical Support Engineer, you'll ensure our customers' success with Zoom products and services, and deliver happiness with every customer engagement. This is a hybrid position that requires on-site presence 2 days per week at our Denver, CO office. Remote arrangements are not available for this role.

About the Team

The Technical Support Engineering team plays a crucial role in improving the customer experience within Zoom. We build internal and external relationships, resolve technical issues, and act as dedicated technical support for customers. We provide our customers with technical guidance and resources to successfully utilize our solutions, effectively manage internal processes and procedures, actively collaborate with other internal teams and departments, and quickly adapt to changes with our rapidly growing product suite.

Responsibilities

Own and resolve inbound support cases and calls within our Tier 2 integrations domain, including API troubleshooting, calendar sync issues, and data mismatches across connected platforms.
Meet individual goals and metrics that drive organizational success, including case volume, resolution rates, and customer satisfaction scores.
Communicate promptly and consistently with customers, prioritizing urgent requests and maintaining timely follow-ups with customers, team members, and engineers.
Maintain proficiency with Zoom Workplace products, features, troubleshooting tools, and best practices.
Stay flexible and available for after-hours or on-call coverage when needed.

What We're Looking For

3+ years in a Technical Support role, owning cases end-to-end in a customer-facing environment.
Extensive experience supporting or managing externally integrated applications, such as Salesforce, HubSpot, or Marketo.
Technical expertise with REST APIs, including hands-on familiarity reading payloads and tracing calls using tools like Postman or SOAP UI, and/or Single Sign-On solutions.
Experience with Identity Management support, such as Okta SSO, Google SSO, or SCIM Provisioning.
Previous experience integrating and supporting calendar services, like Microsoft Office 365 or Google Calendar.
Able to manage a high volume of cases, calls, and chats in a fast-moving, team-oriented environment.
Strong communication skills and comfort engaging customers directly, paired with the adaptability to thrive in a fast-moving team.

Salary Range or On Target Earnings:

$31.44 - $76.29

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

This is a non-exempt position and is eligible for overtime pay in accordance with applicable federal, state, and local law. The annualized range is $65,400.00 - $158,700.00.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

11/04/26

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know - we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

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More about this job

Skills

Technical support
Customer experience
Zoom
Adapt to change
Troubleshooting
Customer service
Prioritization
Salesforce
HubSpot
Marketo
API development
Postman
Microsoft Office
Google Calendar
Communication skills
Adaptability

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