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Added 1 day ago
M
Foundational Offers Sr. Product Manager, Regulated Markets
Microsoft
WA · CA · TX · Seattle, WA · San Francisco, CA · Austin, TX · Seattle · San Francisco · Austin
- $130,900 to $303,600 USD / year
…disconnected environments. As the Foundational Offers Product Manager, Regulated Markets, you will translate evolving regulatory, sovereignty, and customer requirements into scalable…
Added 2 days ago
V
Sr. Partnerships Manager
VGS
Remote, United States
- $160,000 to $220,000 USD / year
…Tokens and the infrastructure behind them. The Sr. Partnerships Manager - Agentic, Fintech and Emerging Partnerships will work closely with the Head of Wallets & PSPs, Strategic…
Added 3 days ago
Sr. Product Marketing Manager, Data Center Partners
Advanced Micro Devices, Inc
Austin, TX
This Sr. Product Marketing Manager, Data Center Partners role is a brand new opportunity created due to our continued growth. You will own and drive joint go-to-market (GTM) initiatives…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Bismarck, ND
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr. Customer Success Manager, Amazon Leo
Amazon Kuiper Commercial Services LLC
Bellevue, WA
Amazon Leo is seeking a Senior Customer Success Manager to lead the launch and ongoing management of consumer partnerships, operationalizing sales channels to drive customer acquisition and…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Boston, MA
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Frankfort, KY
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Providence, RI
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Helena, MT
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Denver, CO
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Montgomery, AL
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Annapolis, MD
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Baton Rouge, LA
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Des Moines, IA
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Carson City, NV
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Columbus, OH
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Augusta, ME
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Austin, TX
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
F
Senior Manager, Strategic Partnerships
Finix
United States
- $200,000 to $275,000 USD / year
Finix is seeking a Senior Manager of Strategic Partnerships to lead and scale our partnerships team. You’ll manage a team that drives high-impact referral, channel, and ecosystem…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Tallahassee, FL
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Trenton, NJ
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Washington, DC
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Harrisburg, PA
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Little Rock, AR
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…
Added 3 days ago
Sr Associate Implementation Manager
Zoom
Jefferson City, MO
…commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to…

Zoom

Sr Associate Implementation Manager

Austin, TX, United States

$88,600.00 - $177,300.00

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Job details

Pay: $88,600.00 - $177,300.00
Experience: 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role, or equivalent experience
Posting language: English
Posted: Sep 24, 2026

Original job description

What You Can Expect

In this role, you are the primary driver of customer time-to-value, guiding a high-volume book of growth and commercial customers through structured onboarding from kickoff to launch. Each day, you'll lead configuration workshops, facilitate architecture discovery, and connect technical setup to each customer's real sales and marketing workflows. Your work directly shapes how quickly customers see results and how confidently they operate independently after go-live. You'll also serve as a key internal voice, surfacing patterns across implementations to strengthen the playbooks the whole team relies on. Candidates without hands-on CRM implementation experience (Salesforce and/or HubSpot) will not be considered for this role.

About the Team

Our Implementation team sits at the intersection of customer success, technical delivery, and product insight, making sure every new customer reaches value on time and with confidence. We operate with a playbook-driven approach that balances consistency with the flexibility needed to meet each customer's unique GTM environment. Our work directly supports Zoom's growth by turning new customers into informed, self-sufficient users who advocate for the platform.

Responsibilities

Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch
Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns precisely with each customer's sales and marketing workflows
Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows
Drive customer milestones across kickoff sessions, configuration workshops, and enablement training on both platform mechanics and strategic value
Guide integration across the broader GTM ecosystem, including sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms
Track progress against milestones, manage delivery risk proactively, and escalate technical dependencies to CS Engineering when needed
Partner with Customer Success to ensure smooth, well-documented handoffs at the close of each implementation
Identify recurring patterns across your book of business and contribute improvements to shared playbooks, documentation, and delivery systems

What We're Looking For

2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role, or equivalent experience
Hands-on knowledge of CRM infrastructure including Salesforce and/or HubSpot, covering custom objects, field mapping, reporting dependencies, and lead or contact routing logic
Familiarity with the B2B GTM ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses in a modern revenue stack
Experience working within or alongside B2B sales, marketing, or revenue operations teams, with an understanding of common personas (AE, SDR, RevOps, Marketing Ops) and their data dependencies
Strong facilitation and communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
Excellent organization and time management across multiple concurrent customer engagements, with comfort navigating ambiguity and a proactive bias toward moving work forward
Baseline technical curiosity and active use of AI tools to improve the quality and speed of customer-facing deliverables

Salary Range or On Target Earnings:

$88,600.00 - $177,300.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/29/26

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know - we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

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More about this job

Skills

Sales
Salesforce
HubSpot
Onboarding
Data warehouse
Snowflake
Documentation
Reporting
Communication skills
Time management

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