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Added 1 min ago
Travel Special Education Teacher | Park Ridge, Illinois
Soliant Health
Park Ridge, IL
Take your special education expertise on the road with a travel role as an IEP Coordinator in vibrant Park Ridge, Illinois. Embrace a unique opportunity to focus solely on supporting…
Added 1 min ago
Special Education Teacher - Cicero, IL
Soliant Health
Cicero, IL
Make a meaningful impact by supporting students and special education teams as a full-time IEP Coordinator in an educational environment near Cicero, IL. This contract position offers the…
Added 1 min ago
Special Education Teacher | Chicago, Illinois
Soliant Health
Chicago, IL
Make an impact in the lives of students as a dedicated IEP Coordinator near Chicago, IL! This full-time contract role is designed for professionals ready to leverage their organizational…
Added 1 min ago
Special Education Teacher | Des Plaines, Illinois
Soliant Health
Des Plaines, IL
Step into a vital role supporting students and special education professionals as a full-time IEP Coordinator in Illinois. This contract position focuses exclusively on the coordination and…
Added 1 min ago
Special Education Teacher - Arlington Heights, Illinois
Soliant Health
Arlington Heights, IL
Make a direct impact on students’ educational experiences as a full-time IEP Coordinator, serving as a vital resource for special education teams and families. In this collaborative and…
Added 16 mins ago
MS
Health Career Navigator - Temporary Pool
Metropolitan State University
Denver, CO
- $40,123 USD / year
Temporary Health Career Navigators work with the Healthcare Careers Opportunity Program (HCOP) in the MSU Denver Gina and Frank Day Health Institute. Health Career Navigators (HCN) work…
Added 16 mins ago
UO
HR Service Center Coordinator - Staff Approval
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The Human Resources Department at CU Boulder invites applications for an HR Service Center Coordinator on the Staff Approvals team! This position plays a critical role in maintaining the…
Added 17 mins ago
Senior Social Worker
Veterans Affairs, Veterans Health Administration
Yukon, OK
Added 17 mins ago
Staff Psychologist
Veterans Affairs, Veterans Health Administration
Yukon, OK
Added 17 mins ago
Senior Social Worker
Veterans Affairs, Veterans Health Administration
Yukon, OK
Added 17 mins ago
Staff Psychologist
Veterans Affairs, Veterans Health Administration
Yukon, OK
Added 18 mins ago
Grocery Coordinator
Fresh Thyme Market
Cranberry Twp., PA
The Coordinator team member plans, directs and supervises team members in the day to day operations of their respective department area. Delivers exceptional customer service by managing…
Added 18 mins ago
FT
Front End Coordinator-Full Time
Fresh Thyme Market
Cranberry Twp., PA
- Full-time
The Coordinator team member is responsible for the efficient expedition of customer sales transactions at the front registers. Must maintain proper control of cash, ensure customer…
Added 30 mins ago
KS
AL Activities Assistant
Kensington Senior Living, LLC
Falls Church, VA
- $19 to $24 USD / hour
The Activities Assistant shall assist the Activities Coordinator with the development and delivery of an ongoing program of activities. The program focuses on meeting the interests and the…
Added 36 mins ago
NL
Senior Revenue Cycle Manager (FGP) - Manhattan, Central Billing Office
NYU Langone Health
New York, NY
- $101,493.51 to $130,000 USD / year
…importantly with: provider onboarding revenue cycle training, billing coordinator staff training and adherence to dynamic policies and procedures, billing compliance, and working with…
Added 36 mins ago
NL
Regional Operations Manager (FGP) - Manhattan
NYU Langone Health
New York, NY
- $84,577.92 to $115,000 USD / year
In this role, the successful candidate will work in collaboration with the Manhattan regional management team and Site Directors, while utilizing key performance metrics and workflows, in…
Added 42 mins ago
In-Service Coordinator
CLEARVIEW
JUNEAU, WI
Added 43 mins ago
Supply Chain Coordinator
LEGACY BAKEHOUSE LLC
WAUKESHA, WI
Added 43 mins ago
Middle/High School Program Lead
VERA COURT NEIGHBORHOOD CENTER INC
MADISON, WI
Added 43 mins ago
Elementary Program Lead
VERA COURT NEIGHBORHOOD CENTER INC
MADISON, WI
Added 44 mins ago
Registered Dietitian
GERALD L IGNACE INDIAN HEALTH CTR
MILWAUKEE, WI
Added 44 mins ago
Clinical Research Coordinator I Obgyn
MCW: SARGEANT HEALTH CENTER
MILWAUKEE, WI
Added 44 mins ago
Clinical Program Coordinator I
MCW: SARGEANT HEALTH CENTER
MILWAUKEE, WI
Added 48 mins ago
TC
F/T Customer Experience Coordinator
TJX Companies
Gahanna, OH
- $14.5 to $15 USD / hour
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Added 48 mins ago
TC
Merchandise coordinator
TJX Companies
Conroe, TX
- $14 to $14.5 USD / hour
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

Closed listing

Zoom

Principal, Global PX Operations Lead

Dover, DE, United States

$126,500.00 - $276,700.00

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $126,500.00 - $276,700.00
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

What You Can Expect

As a Global People Experience Operations Lead, you serve as the operational engine behind Zoom’s People function and the right hand to the Global Head of PX Operations. You will turn strategy into shipped process, working systems, and metrics that hold up in front of executives, with genuine ownership over platform design, service architecture, and automation delivery. Your work centers on rebuilding Zoom’s ServiceNow HR Service Delivery platform, architecting a Tier 0 through Tier 3 service model, and embedding AI and automation into people processes that reach every Zoomie worldwide. Impact here is measured in concrete outputs: SLA compression, deflection rate, first-contact resolution, hours returned to the business, and ROI on every solution you ship.

About the Team

PX Operations is the shared services and operational backbone of Zoom’s People function, delivering across a matrixed, multi-region model spanning India, the Philippines, Mexico, and other global markets. The team supports Zoom’s overall business strategy by helping identify, hire, onboard, develop, and reward Zoomies while continuously improving the employee experience. Working here means partnering across a global community of coordinators, specialists, and CoE stakeholders to build a People function that scales with the business.

Responsibilities

Own the end-to-end ServiceNow HR Service Delivery platform rebuild, covering catalog architecture, case taxonomy, routing logic, knowledge management, approval workflows, and integrations with Workday and adjacent systems.
Architect and operationalize a Tier 0 through Tier 3 service model, building self-service capabilities, operating standards, escalation protocols, and governance frameworks across the global PX Ops community.
Design, deploy, and measure AI-powered and automated workflows across employee support, onboarding, offboarding, and talent acquisition operations, applying systems thinking to eliminate waste and compress cycle times.
Define and own the PX Operations reporting layer, including metrics frameworks, executive dashboards, and cadenced reporting on SLA compliance, deflection rates, first-contact resolution, CSAT, and ROI.
Drive global process harmonization across regional teams, establishing governance for AI and automation deployment that includes model validation, bias safeguards, audit trails, and compliance documentation.
Partner with CoEs, Payroll, Legal, IT, and Engineering on cross-functional escalations and platform integrations, representing PX Operations at senior stakeholder forums and serving as deputy to the Global Head of PX Operations.
Coach and enable the global PX Ops coordinator community on process discipline, tooling, and data literacy, raising capability across the offshore and onshore delivery model.

What We’re Looking For

8 to 10 or more years of experience in HR/People Operations, shared services, HR technology, or transformation, with demonstrable ownership of operational delivery at enterprise scale within a multi-tier, multi-region organization.
Deep, hands-on ServiceNow expertise (HRSD strongly preferred), including at least one end-to-end platform rebuild or major redesign you led or co-led, plus strong Workday proficiency and experience with HRIS-to-case-management integration.
Proven track record designing and operating Tier 0 through Tier 3 service models, with documented results across SLA attainment, first-contact resolution, deflection rate, and CSAT.
Demonstrated AI and automation delivery experience with quantified outcomes, such as hours saved, volume deflected, cycle time reduced, or cost avoided.
Advanced data analysis skills and the ability to build and present executive-ready dashboards and stakeholder reporting, with fluency in translating analysis into clear recommendations.
Process improvement expertise through systems thinking methodologies such as Value Stream Mapping, root cause analysis, and Lean Six Sigma (Green Belt or above preferred), combined with experience driving global process harmonization.
Bachelor’s degree in a related field, or equivalent business experience, and the ability to handle highly sensitive and confidential information with absolute discretion across multiple regulatory environments.

Salary Range or On Target Earnings:

$126,500.00 - $276,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/30/26

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know - we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

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More about this job

Skills

Zoom
ServiceNow
Onboarding
Recruitment
Systems thinking
Reporting
Regulatory compliance
Documentation
Payroll
Workday
Oracle HRIS
Case management
Data analysis
Process improvement
Root cause analysis
Lean manufacturing
Lean Six Sigma Green Belt

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