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Added 3 mins ago
Hair Salon Manager
Great Clips
Mount Pleasant, TX
Whether you’re currently an Assistant Manager or an experienced stylist ready to take on full leadership responsibility, we’d love to connect with you.
Added 4 mins ago
Mobile Calibration Project Manager
Transcat, Inc.
United States
As an integral member of the Client-Based Laboratory (CBL) infrastructure, the CBL Project Manager manages the building of the CBL business anywhere they are needed. More specifically, the…
Added 5 mins ago
Dough Maker
Southern Pizza Company dba Pizza Inn
Grenada, MS
Completes and is certified in the Dough Master Program.
Added 6 mins ago
CC
Night Auditor 3rd Shift Part Time- Courtyard by Marriott Clemson
Courtyard Clemson
Clemson, SC
- $15 to $15.5 USD / hour
- Part-time
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.
Added 9 mins ago
OSHPD/HCAI Construction Superintendent
Signal and Strand
San Jose, CA
Manage the schedule to meet client completion dates, generating and publishing weekly three-week look-aheads to subcontractors and the Project Manager
Added 21 mins ago
Shipping & Receiving Coordinator - B Shift, 3:00P-11:00P M-F
Avery Dennison
Painesville, OH
Employee Assistance Program eligibility / Health Advocate
Added 21 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
CLOVIS, CA
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
Added 24 mins ago
Server
Perkins
North Port, FL
3 College Credits hours for completing manager training****
Added 27 mins ago
Assistant Manager II
Family Dollar
Moscow, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 27 mins ago
Operations Manager - Campground
Blue Water Hospitality
Summerton, SC
As a highly visible member of the property’s Leadership Team, the Operations Manager serves as a key liaison for property guests and functions as the General Manager's right-hand while also…
Added 29 mins ago
Kids Assistant Lead
LTFMGTCO LTF Club Management Co, LLC
United States
…consistency to both Members and Team Members. Partners with the Kids Manager and Team Members to ensure the best experience is offered for our junior members while in the Academy/Child…
Added 29 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
GRAND RAPIDS, MI
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 29 mins ago
W
Shift Lead
Walgreens
NEW ORLEANS, LA
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 29 mins ago
Emerging Store Manager
Walgreens
GENESEO, IL
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 31 mins ago
Server
Perkins
North Port, FL
3 College Credits hours for completing manager training****
Added 34 mins ago
UB
Sales Manager
Ulta Beauty, Inc.
Virginia Beach, VA
- $21 to $29 USD / hour
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 34 mins ago
Property Portfolio Manager MM
Ascension
Nashville, TN
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 34 mins ago
Assistant General Manager
Careers | Urban Air Adventure Parks
Lincoln Park, IL
…highly-motivated candidate to support our vision. In this role, the Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our…
Added 36 mins ago
Package Gas Driver 2 - Birmingham, AL
Birmingham, AL
reports to the Site Manager or Operations Manager.
Added 39 mins ago
T
Executive Assistant/Jr. PM Starting Salary 75k/yr
TEKsystems
Long Branch, NJ
- $35 USD / hour
Corbin Advisors is seeking an ambitious, highly organized, and business-minded Executive Assistant / Junior Project Manager to become a trusted partner to senior leadership. This is an…
Added 39 mins ago
Clinical Lab Scientist
Veterans Affairs, Veterans Health Administration
East Orange, NJ
Added 39 mins ago
Construction Supervisor
Westminster Management
Eatontown, NJ
Assure the implementation and continuous maintenance of corporate safety program requirements in all of the day-to-day operations on the project.
Added 39 mins ago
IT Specialist
Federal Aviation Administration
Atlantic City, NJ
…Such projects are typically a part of a large and continuing program. Plans and analyzes data. May suggest data sources and prepare interpretive reports of limited scope. Performs a mixture…
Added 39 mins ago
Account Manager / Specialty Account Manager - UPLIZNA (Rare Disease), Neurology- Central Jersey
Amgen
New Brunswick, NJ
The Specialty Account Manager is responsible for providing account management support to accounts within a specific geography in the designated marketplace with a focus on issues specific…
Added 39 mins ago
Account Manager / Specialty Account Manager - IgG4 - (Rare Disease) - Camden, NJ
Amgen
Camden, NJ
Account Manager/Specialty Account Manager, IgG4-RD

Closed listing

Zoom

Porting Escalation Specialist

Boise, ID, United States

$76,800.00 - $186,200.00

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $76,800.00 - $186,200.00
Posting language: English
Posted: Oct 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

What You Can Expect

In this role, you're the senior escalation point when porting situations get complicated, and at Zoom, complicated means high-value customers, multi-stakeholder partner deployments, and scenarios where a calm, credible voice makes all the difference. You'll engage directly with Premier and Elite customers and certified Zoom partners, stepping in when first-line support has reached its limits and the situation calls for someone who can take ownership, communicate clearly, and drive resolution. Strong knowledge of local number portability is the foundation, but what matters most in this role is how you handle pressure: delivering difficult news with confidence, thinking ahead to prevent recurrence, and keeping every stakeholder informed along the way. Beyond individual escalations, you'll mentor the Porting Specialists around you and help build the processes and standards that make the whole team stronger.

About the Team

The Porting Support team is a core part of Zoom's Technical Support organization, focused on guiding customers and partners through number porting for Zoom Phone and Zoom Contact Center. We work closely with carriers, certified partners, PSO teams, and internal stakeholders across Product, Engineering, Sales, and Customer Success to keep deployments on track and customers connected. The majority of what we handle comes through partner-led and PSO-supported deployments, and we take pride in delivering a level of service that matches the scale and complexity of the customers we serve.

Responsibilities

Own complex, high-priority porting escalations from partners, PSO teams, and internal stakeholders, driving each to resolution with urgency and clear communication.
Triage and route escalation tickets to the appropriate team members, ensuring every issue reaches the right person at the right time.
Build and maintain strong carrier relationships to facilitate efficient port processing, resolve disputes, and address recurring issues before they become patterns.
Mentor and develop Porting Specialists through coaching, hands-on guidance, and knowledge-sharing that builds individual and team capability.
Communicate promptly and clearly with customers, partners, and internal teams, including when delivering difficult news or managing expectations in high-stakes, multi-stakeholder situations.
Partner with the Porting Support Manager on KPI tracking, reporting, and process improvements that strengthen how the team operates.
Lead and monitor large-scale projects from initiation through completion, ensuring progress, timelines, and deliverables stay on track, particularly during peak periods or when escalation volume is lower.
Create and maintain documentation, training materials, and standard operating procedures that keep the team aligned as porting challenges evolve.
Stay flexible and available for after-hours or on-call support when critical porting issues require immediate attention.

What We're Looking For

5+ years of experience in Technical Support or Telecommunications, with at least 2 years focused on number porting or carrier operations; a relevant degree is welcomed, though equivalent experience is equally valued
Deep, working knowledge of number porting processes, including LNP (Local Number Portability), CSR (Customer Service Records), LOA (Letter of Authorization), and carrier provisioning workflows
Demonstrated ability to manage high-stakes escalations in a fast-paced, customer-facing environment, including confidence in delivering difficult news and staying composed across complex, multi-stakeholder situations
Strong carrier relationship management experience, with the ability to resolve disputes, negotiate outcomes, and address systemic issues before they escalate
Excellent written and verbal communication skills, with the ability to translate technical complexity into clear, actionable information for customers, partners, and leadership
Experience mentoring or developing team members, with a genuine interest in building capability through knowledge-sharing and process improvement
Eligibility to access Zoom for Government (ZfG) and Zoom for Defense environments (US-based personnel required); familiarity with Zoom Phone, UCaaS, VoIP platforms, or ticketing systems such as ServiceNow is a plus

Salary Range or On Target Earnings:

$76,800.00 - $186,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/29/26

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know - we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

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Skills

Zoom
Cope with pressure
Sales
Communication skills
Coaching
Support managers
Reporting
Documentation
Technical support
Corporate social responsibility
Customer service
Leadership
Process improvement
ServiceNow

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