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Added 3 mins ago
A
Program Manager, MES
AbbVie
Tempe, AZ
- $109,500 to $208,500 USD / year
The Program Manager, MES will organize and lead high-performing cross-functional teams in the planning and execution of programs associated with assembly, labeling and packaging of drug…
Added 12 mins ago
PP
Global Data Analyst, OpEx
PCI Pharma Services
Rockford, IL
- $76,000 to $85,500 USD / year
Build and evolve advanced analytics and dashboards that inform strategic decisions and monitor OpEx program performance.
Added 12 mins ago
Lead Software Engineer
Caterpillar, Inc.
Peoria, IL · Chicago, IL
Experience as a lead software engineer, Architect , engineering manager.
Added 12 mins ago
Lead Technical Program Manager
JPMorgan Chase
Chicago, IL
As a Lead Technical Program Manager in Commercial & Investment Bank's Payments Technology department, you will drive the successful delivery of complex technology projects and programs that…
Added 12 mins ago
ConvergeProsperity - Product Forward Deployed Engineer, BankingSuite (Manager) - Products & Platforms
Deloitte
Chicago, IL
We are looking for a highly skilled and client-facing Forward Deployed Engineer (FDE) to sit at the intersection of engineering excellence and customer partnership. In this role, you will…
Added 12 mins ago
ConvergeCONSUMER - Technical Software Engineering Lead (Manager) - Products & Platforms
Deloitte
Chicago, IL
We are looking for a Senior Engineering Lead who is not only an exceptional coder but also adept at high-level design and implementation. The ideal candidate will have over 7 years of…
Added 12 mins ago
Life Sciences Experience Design Strategy Manager
Deloitte
Chicago, IL
The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience…
Added 13 mins ago
ConvergeProsperity - Lead Product Forward Deployed Engineer for FSI Signals - Products & Platforms
Deloitte
Chicago, IL
…to work with key stakeholders (product managers, technical / engineering teams, and Market Makers) to qualify product fit, pitch / demo products to clients, shape & commercialize…
Added 13 mins ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Chicago, IL
As a Product Manager for Market Access AI, you will shape the strategic direction of a next-generation market access platform that is transforming how pharmaceutical and biotech commercial…
Added 13 mins ago
Cloud Intelligence Business Development Manager
Amazon
Chicago, IL
…following: market or competitive intelligence, sales, business value engineering, sales enablement, sales coaching, and customer-facing technology sales experience. The ability to…
Added 13 mins ago
Zora AI - Product Manager, Sourcing & Procurement-Senior Consultant- Products & Platforms
Deloitte
Chicago, IL
As a Senior Consultant Product Manager focused on Sourcing & Procurement, you own the delivery of an agentic product area within the procurement portfolio end-to-end at the feature and…
Added 13 mins ago
Sr Engineer - Identity Governance & Administration (Remote)
United Airlines
Chicago, IL
…complex Identity and Access Management (IAM) system with hands-on engineering and development, expertise in IAM and IGA solution architectures, as well as cloud-first architectures and…
Added 13 mins ago
Signals for FSI - Product Forward Deployed Engineer - Innovation_Delivery_Transformation
Deloitte
Chicago, IL
…to work with key stakeholders (product managers, technical / engineering teams, and Market Makers) to qualify product fit, pitch / demo products to clients, shape & commercialize…
Added 13 mins ago
Lead Product Manager, BankingSuite - Products & Platforms
Deloitte
Chicago, IL
As the leader of the BankingSuite product team, you will be the conduit between banking clients, the product team and engineering team, and the Deloitte sales/delivery teams driving product…
Added 13 mins ago
Lead Technical Program Manager - Trust & Safety
JPMorgan Chase
Chicago, IL
As a Lead Technical Program Manager in the Commercial & Investment Bank, you will drive the successful delivery of complex technology projects and programs that will help reaching business…
Added 17 mins ago
HS
School Cook I, II - Likelike Elementary
Hawaii State Department of Education
Honolulu, HI
- $4,849 to $5,246 USD / month
Properly labels, stores, and/or disposes leftover foods; documents on the production record; and informs School Food Services Manager of the leftovers; and may recommend their utilization.
Added 33 mins ago
LI
Manager, Solutions Delivery (55983)
Lincoln Institute of Land Policy
Remote, United States
- $95,000 to $114,000 USD / year
The Solutions Delivery Manager will play a central role in helping to facilitate geospatial solution development across CGS’s project portfolio. This role combines data engineering, project…
Added 38 mins ago
Project Quality Manager - Kiewit Power Constructors
Kiewit
Lenexa, KS
Located on one of Kiewit’s project sites, the Project Quality Manager (PQM) is responsible for the development, implementation and management of a site specific quality plan and all other…
Added 43 mins ago
Cont Improvement Spec Lead (underfill senior)
University of Michigan
Ann Arbor, MI
NOTE: This position is embedded in the Department of Internal Medicine and reports to the Manager of the Department's Clinical Experience and Quality program. This position may be filled at…
Added 48 mins ago
Workplace Health & Safety Remediation Site Manager, Due Diligence and Remediation
Amazon
Tangent, OR · Salem, OR
As part of the Workplace Health & Safety (WHS) Due Diligence and Remediation team, as the WHS Remediation Site Manager, you will play a crucial role in protecting communities and the…
Added 1 hour ago
SI
Senior Manager, Solution Engineering Enablement
Snowflake Inc.
Denver, CO
- $188,000 to $246,700 USD / year
Snowflake, the company that delivers the Data Cloud to Mobilize the World's Data, is actively seeking a Manager, Sales Engineering Enablement Business Partners. In this leadership role, you…
Added 1 hour ago
Architectural Project Manager
Colliers Engineering & Design
Seattle, WA
MG2, an affiliate of Colliers Engineering & Design is currently looking for an Architectural Project Manager to join our Client Programs Market team in Seattle, WA! You will be working in…
Added 1 hour ago
Architectural Project Manager - Food & Beverage
Colliers Engineering & Design
New York, NY
MG2, an affiliate of Colliers Engineering & Design is currently looking for a Architectural Project Manager - Food & Beverage to join our team in our New York, NY office!
Added 1 hour ago
Global Accounts Program Manager
AVI SPL LLC
KEW GARDENS, NY
The Program Manager, Global Accounts is a member of AVI-SPL's senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to…
Added 1 hour ago
Design Engineer
Securitas Electronic Security, Inc
ELMSFORD, NY
…ORGANIZATIONAL RELATIONSHIPS Closely work with together with the BIM Manager and system's design engineers to provide 3D design aid throughout the project's life cycle. Reports to…

Closed listing

Zoom

Porting Escalation Specialist

Montpelier, VT, United States

$76,800.00 - $186,200.00

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $76,800.00 - $186,200.00
Posting language: English
Posted: Oct 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

What You Can Expect

In this role, you're the senior escalation point when porting situations get complicated, and at Zoom, complicated means high-value customers, multi-stakeholder partner deployments, and scenarios where a calm, credible voice makes all the difference. You'll engage directly with Premier and Elite customers and certified Zoom partners, stepping in when first-line support has reached its limits and the situation calls for someone who can take ownership, communicate clearly, and drive resolution. Strong knowledge of local number portability is the foundation, but what matters most in this role is how you handle pressure: delivering difficult news with confidence, thinking ahead to prevent recurrence, and keeping every stakeholder informed along the way. Beyond individual escalations, you'll mentor the Porting Specialists around you and help build the processes and standards that make the whole team stronger.

About the Team

The Porting Support team is a core part of Zoom's Technical Support organization, focused on guiding customers and partners through number porting for Zoom Phone and Zoom Contact Center. We work closely with carriers, certified partners, PSO teams, and internal stakeholders across Product, Engineering, Sales, and Customer Success to keep deployments on track and customers connected. The majority of what we handle comes through partner-led and PSO-supported deployments, and we take pride in delivering a level of service that matches the scale and complexity of the customers we serve.

Responsibilities

Own complex, high-priority porting escalations from partners, PSO teams, and internal stakeholders, driving each to resolution with urgency and clear communication.
Triage and route escalation tickets to the appropriate team members, ensuring every issue reaches the right person at the right time.
Build and maintain strong carrier relationships to facilitate efficient port processing, resolve disputes, and address recurring issues before they become patterns.
Mentor and develop Porting Specialists through coaching, hands-on guidance, and knowledge-sharing that builds individual and team capability.
Communicate promptly and clearly with customers, partners, and internal teams, including when delivering difficult news or managing expectations in high-stakes, multi-stakeholder situations.
Partner with the Porting Support Manager on KPI tracking, reporting, and process improvements that strengthen how the team operates.
Lead and monitor large-scale projects from initiation through completion, ensuring progress, timelines, and deliverables stay on track, particularly during peak periods or when escalation volume is lower.
Create and maintain documentation, training materials, and standard operating procedures that keep the team aligned as porting challenges evolve.
Stay flexible and available for after-hours or on-call support when critical porting issues require immediate attention.

What We're Looking For

5+ years of experience in Technical Support or Telecommunications, with at least 2 years focused on number porting or carrier operations; a relevant degree is welcomed, though equivalent experience is equally valued
Deep, working knowledge of number porting processes, including LNP (Local Number Portability), CSR (Customer Service Records), LOA (Letter of Authorization), and carrier provisioning workflows
Demonstrated ability to manage high-stakes escalations in a fast-paced, customer-facing environment, including confidence in delivering difficult news and staying composed across complex, multi-stakeholder situations
Strong carrier relationship management experience, with the ability to resolve disputes, negotiate outcomes, and address systemic issues before they escalate
Excellent written and verbal communication skills, with the ability to translate technical complexity into clear, actionable information for customers, partners, and leadership
Experience mentoring or developing team members, with a genuine interest in building capability through knowledge-sharing and process improvement
Eligibility to access Zoom for Government (ZfG) and Zoom for Defense environments (US-based personnel required); familiarity with Zoom Phone, UCaaS, VoIP platforms, or ticketing systems such as ServiceNow is a plus

Salary Range or On Target Earnings:

$76,800.00 - $186,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/29/26

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know - we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

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Skills

Zoom
Cope with pressure
Sales
Communication skills
Coaching
Support managers
Reporting
Documentation
Technical support
Corporate social responsibility
Customer service
Leadership
Process improvement
ServiceNow

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