Customer Account Specialist-Contact Center

✨Customer Account Specialist-Contact Center Yadkinville, NC ⏰ Tuesday–Saturday, 9am–6pm|Sundays & Mondays Off Hybrid: Work from the office and from home each week Do you enjoy helping people and figuring out how to solve problems? Zirrus is looking for a Customer Service Representative to help our customers with billing, account questions, products and services. You don't need years of experience. We're looking for someone who communicates well, learns quickly, and genuinely enjoys helping customers.

�Premium Benefits Package

• Medical Benefits - $0 Deductible & $0 Copay
• 401(k) with up to 9% Company Contribution
• Competitive compensation
• Hybrid work schedule
• Opportunities to learn and grow

What You’ll Do

As a Customer CARE Specialist, you will:

• Help customers by phone, chat and email
• Answer billing, payment, account and service questions
• Troubleshoot problems and work toward resolving them on the first call
• Help customers understand their Zirrus services and recommend solutions when appropriate
• Accurately document customer interactions and account changes
• Work with the CARE team to create a great customer experience

�Work Schedule

• Standard Schedule: Tuesday through Saturday, 9:00am–6:00pm
• Hybrid: Work from the office and from home each week

�What You Bring

• Strong written and verbal communication skills
• Ability to actively listen and de-escalate situations
• Strong decision-making and problem-solving skills
• Ability to multitask in a fast-paced environment
• Experience with Microsoft Office and CRM/billing systems

Qualifications

• At least 1 year of customer service experience
• High school diploma required
• Call Center/Contact Center experience strongly preferred

Why Join Zirrus? You’ll be part of a company that values its people and the customers we serve. From community involvement to internal growth opportunities, we believe in building connections that last. If you love helping others and want to be part of a company that truly CAREs - you’ll love it here. Customer CARE Specialist