Customer Relations Specialist

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.

Duties Include:

• Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
• Scheduling and organizing appointments for customers
• Dispatching technicians to job sites
• Utilizing computer system for a multitude of tasks - ServiceTitan is primary software
• Answering and transferring callers to the appropriate department and staff member
• Taking and distributing messages as needed
• Updating and keeping customer and company information current
• Performing general clerical and administrative functions

Job Qualifications:

• High school diploma or equivalent
• Experience and physical ability to perform all modern business office roles
• Excellent telephone and customer service skills
• General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar.
• Ability to handle multiple tasks efficiently and timely
• Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
• Strong organizational skills required