Archived listing. The details below describe a past opening.
Overview
At Zimmer Heating & Cooling, we take pride in delivering exceptional comfort solutions backed by outstanding customer service, trusted expertise, and a team-first culture. As we continue to grow throughout the Greater Cincinnati market, we're looking for a high-energy, results-driven Operations Manager, HVAC Install to lead our installation department and help take our operation to the next level.
This role is ideal for a hands-on leader who enjoys developing people, improving processes, driving operational performance, and creating an exceptional experience for both customers and employees. If you're passionate about building high-performing teams, solving problems, and making a meaningful impact, we'd love to talk with you. What You'll Do
- Lead, coach, and develop a team of residential HVAC installation technicians, field supervisors, and support staff
- Drive performance across key metrics including installation revenue, gross margin, productivity, callback reduction, safety, and customer satisfaction
- Conduct ride-alongs, field observations, and coaching sessions to support technician development and quality standards
- Partner with sales, dispatch, warehouse, and service teams to ensure seamless project execution and customer communication
- Monitor installation quality through job site visits, audits, and process reviews
- Manage customer escalations and ensure timely resolution of issues
- Analyze departmental KPIs and implement strategies to improve operational efficiency and profitability
- Support recruiting, onboarding, training, and retention efforts for the installation department
- Ensure inventory, equipment, and fleet resources are properly managed and deployed
- Promote a culture of accountability, safety, continuous improvement, and customer-first service
- Collaborate with senior leadership on growth initiatives, capacity planning, and operational excellence
What We're Looking For
- 5+ years of HVAC leadership experience
- Previous experience managing residential HVAC installation teams
- Strong knowledge of residential HVAC installation practices, project management, scheduling, and field operations
- Proven ability to coach technicians and build high-performing teams
- Experience managing operational KPIs and driving accountability
- Strong communication, customer service, and problem-solving skills
- Ability to balance people leadership with day-to-day operational execution
- Strong organizational skills and attention to detail
- Valid driver's license and acceptable driving record
Preferred Qualifications
- Experience leading install teams within a residential HVAC organization
- ServiceTitan or similar field service management software experience
- Track record of improving department profitability, productivity, and customer satisfaction
- Experience managing multiple crews in a fast-paced, high-volume environment
Compensation & Benefits
- Competitive base salary plus performance-based bonus opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company vehicle or vehicle allowance (if applicable)
- Ongoing leadership development and training opportunities
- Career advancement opportunities within a growing organization
Why Join Zimmer Heating & Cooling? At Zimmer Heating & Cooling, you'll join a team that values hard work, collaboration, continuous improvement, and doing right by the customer. This is an opportunity to make a direct impact on a growing organization, develop talented team members, and help shape the future of our installation operations across the Greater Cincinnati market.
Zimmer Heating & Cooling is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants.
Posted Min Pay Rate
USD $80,000.00/Yr. Posted Max Pay Rate
USD $120,000.00/Yr.