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zerohash

Client Services Manager

United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

About the Job:

As a Client Services Manager, you will be the day-to-day point of contact for our institutional partners and the person who makes sure their experience with zerohash is smooth, responsive and well organized. You will manage a portfolio of partner accounts, coordinate across Operations, Finance, Compliance and Solutions Engineering, and help partners get the most out of our platform from onboarding through renewal.

Responsibilities:

Own the day-to-day platform relationship for pooled partner accounts, including renewals and ongoing check-ins
Assist in account reviews and QBR preparation and follow-up for the RM team
Prepare weekly pipeline summaries and recurring reports, and keep CRM records complete and current
Coordinate partner onboarding and launch checklists and cross-functional status through the pre-implementation phase, with the RM leading the partner-facing launch
Handle renewal paperwork, offboarding coordination and invoice management with cross-functional partners
Support annual and 30-day audits, and route KYC refresh requests internally
Triage fee, billing and invoice inquiries to Finance and Operations, escalating sensitive or commercial cases to the RM
Run day-to-day execution of partner notices: distribution, templates and tracking
Draft incident communications, track tickets and keep an incident log, with the RM owning the message and the relationship
Collate feature requests and partner feedback across clients and route them to Solutions Engineering
Support the RM meeting cadence, onboarding of new RMs and upkeep of the team wiki
Document processes and playbooks so recurring work runs consistently

Requirements:

Required

3–5 years in client services, account management, customer operations or program management, ideally with B2B or institutional clients
Strong process discipline: you build checklists, trackers and cadences, and you follow through on them
Clear, professional writing for partner-facing and cross-functional communication
Comfort working in a CRM (Salesforce preferred) and producing accurate recurring reports
Good judgment on when to handle an issue and when to escalate it to an RM, Finance, Legal or Compliance
Ability to manage many small deadlines across several teams at once

Preferred:

Experience in fintech, payments, brokerage or digital asset businesses
Familiarity with KYC, AML or other regulated-industry processes at a coordination level
Experience supporting QBRs, renewals or onboarding and launch programs
Experience with Jira, Confluence or similar tools for tracking work and documentation

Benefits:

We believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:

Chance to earn equity
Maternity & Paternity leave
WeWork Membership
WFH Yearly Stipend
L&D Stipend (after 6 months)

About zerohash zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own. The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global. zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally. The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight. To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more. zerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure. At zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale. The zerohash Culture

All zerohash employees are guided by the following characteristics and core principles:

Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.
Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.

For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.

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More about this job

Skills

Regulatory compliance
Onboarding
Know your customer
Wiki
Program management
Communication skills
Salesforce
Anti-money laundering
Jira
Atlassian Confluence
Documentation

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Work requirements

Jobs in the United States