VIP Host

VIP Host

Reports To:

General Manager

The Place:

Nestled in the heart of SoHo at The Mercer, Sartiano’s combines Italian heritage and fare with a modern fine dining experience. Sartiano’s was created by prominent lifestyle architect, Scott Sartiano, with culinary direction from three-time James Beard award winner Chef Alfred Portale.

The Role:

The VIP Host is the first point of contact for guests, ensuring a seamless, welcoming, and professional arrival experience. This role oversees check-ins, reservations, and all points of Reservationist and Host contact while maintaining the highest standards of hospitality. As the VIP Host, your role is to be personable, and proactive, with a deep understanding of luxury hospitality and fine dining.

The Responsibilities:

Guest Experience

• Manage reservations and optimize seating for smooth service.
• Provide a warm, personalized welcome to each guest while ensuring a smooth check-in process.
• Maintain an up-to-date knowledge of members, VIPs, and high-profile guests to provide personalized service.
• Oversee all points of Host and Door teams contact with guests, ensuring seamless interactions across all touchpoints.
• Address guest concerns promptly and professionally.

People Management

• Ensure the Host and Door teams maintain the highest level of professionalism and hospitality in every guest interaction.
• Provide ongoing coaching and support to Host and Door teams.

Reservations, Communication & Coordination:

• Oversee reservation management, coordinating closely with the restaurant and events teams.
• Maintain a keen awareness of lounge levels, adjusting seating flow accordingly.
• Communicate guest feedback to the operations and membership teams, ensuring a proactive approach to service improvements.

Operations & Administration:

• Manage phone and email inquiries, responding promptly and professionally.
• Ensure all Host + Door systems and software are up to date.
• Handle member issues or concerns with discretion and problem-solving with operations and membership team

Qualifications:

• 3+ years of experience in a hospitality or fine dining environment.
• Strong interpersonal skills, with the ability to engage with high-profile guests professionally.
• Experience with reservation management systems (e.g. Triple Seat, Resy, SevenRooms) is a plus.
• Exceptional attention to detail, ability to prioritize, and a service-first mindset.
• Ability to handle high-pressure situations with composure and problem-solving skills.
• Availability to work flexible hours, including evenings, weekends, and holidays.