Coat Check Attendant

COAT CHECK ATTENDANT

Part Time

Reports To:

Maitre’d

The Place:

Sartiano’s was born from the Tuscan heart and soul of Italy. Business leader, Restaurateur, and Lifestyle Architect Scott Sartiano introduces his latest concept, appropriately chosen after his namesake. Founded at the Mercer Hotel, New York, Sartiano’s embodies a classic modern Italian twist at the most premium level while maintaining a familiar spirit that is meant to be shared.

The Cuisine:

Alfred Portale will lead the culinary direction as the Chef managing Partner. The uniquely crafted menu hones in on a specialty to set the tone for the fine dining experience. Building off the foundation of offering specialized meats, Sartiano’s establishes itself as an authentic Italian restaurant.

The Role:

The Coat-Check Attendant sets the tone for the entire member experience, handling members' luxury coats and belongings with care, discretion, and style. You will assist Sartianos guests members with their belongings by properly storing coats, hats, and accessories and retrieving them for members and their guests upon their departure.

Responsibilities:

• Extend a professional and poised welcome to members and their guests, providing hospitable service through warm conversation and respectful engagement.
• Handle luxury coats, bags, and personal accessories with grace and care, ensuring all belongings are stored neatly and securely.
• Oversee the end-to-end organization of the establishment coat check process to ensure a seamless operation.
• Issue tickets for all items received, facilitating an efficient and elegant retrieval process upon the guest's departure.
• Address member inquiries or concerns with a calm, professional demeanor throughout the duration of the shift.
• Administer the lost and found policy with discretion, managing communication regarding misplaced items in accordance with establishment standards.
• Maintain an accurate inventory of essential coat check supplies, including hangers and shelving units.
• Support the integration of new team members by assisting with their training and development.

Qualifications & Disposition:

• Possess a minimum of one year of relevant professional experience.
• Maintain a consistently poised, positive, and professional demeanor.
• Exhibit flexibility in scheduling to accommodate establishment programming and peak operational demands.
• Demonstrate the ability to accurately interpret and execute both written and verbal instructions.
• Thrive in a high-volume, fast-paced environment while effectively managing multiple priorities.

Benefits:

• Medical, Dental, Vision insurance
• 401(k) with employer match
• Paid Time Off
• Commuter Benefits
• Daily family meal
• On-going food and beverage education

Physical Demands:The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. *The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Bond Hospitality and Mercer 1, LLC (DBA: Sartiano’s) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.