Jobs in the United States

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Added 5 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 5 mins ago
EG
Cloud Engineer
Eliassen Group
Providence, RI
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 10 mins ago
Senior Principal Cyber Security Engineer Specialist
Concurrent Technologies Corporation
Columbia, MD
The Senior Principal Cyber Security Engineer/Specialist is the highest-level technical and strategic leader, responsible for shaping the organization's global cybersecurity vision and…
Added 10 mins ago
Senior Software Engineer (Ansible Automation)
Sealing Technologies
Columbia, MD
…solve complex challenges with speed and confidence. We design, engineer, and deliver products and deployable technologies built for environments where traditional infrastructure falls…
Added 10 mins ago
Senior Cloud Engineer
CACI International
Bethesda, MD
CACI is seeking a hands-on Senior CloudDoors Engineer to sustain and enhance CloudDoors, an existing enterprise cloud provisioning and governance service supporting mission customers. This…
Added 10 mins ago
Senior Data Scientist/Engineer and Application Developer
Deloitte
Baltimore, MD
Deloitte is seeking a Data Engineer III to support the design, development, and delivery of data solutions that enable analytics, reporting, and business decision-making. This role will…
Added 10 mins ago
EG
Senior AI Engineer
Eliassen Group
Aberdeen Proving Ground, MD
- $80 to $90 USD / hour
Our client seeks an AI Engineer to support CECOM ASIC in developing and deploying AI/ML models, agentic AI systems, analytics solutions, and automation workflows that drive Army readiness…
Added 10 mins ago
EG
Cloud Engineer
Eliassen Group
Annapolis, MD
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 19 mins ago
Chief Engineer (Staff Engineer)
Morgan Pinnacle Group
San Francisco · San Francisco, CA
We are recruiting a Chief Engineer (Staff Engineer) for a profitable, venture-backed company building agentic AI technology for the financial services industry.
Added 24 mins ago
Senior Staff AI / ML Solutions Engineer
ThermoFisher Scientific
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…
Added 24 mins ago
Senior Cyber Platform Engineer
MetLife
Cary, NC
The Cyber Platform Engineer is responsible for designing, implementing, and supporting enterprise security solutions within MetLife’s environment. This hands-on role partners with…
Added 24 mins ago
Senior Machine Learning Engineer III ***Raleigh, NC***
RELX INC
Raleigh, NC
Are you looking to develop your Machine Learning Engineer career?
Added 24 mins ago
Software Development Engineer, DevX LIFT
Amazon
Raleigh, NC
…having a great time designing the Future? We are looking for senior Software Development Engineers to help us make this vision a reality. Join…
Added 24 mins ago
Senior Embedded Systems Verification Engineer
Eaton Corporation
Raleigh, NC
Eaton’s Critical Power Solutions Division (CPS) is seeking an Embedded Systems Verification Sr. Engineer. This position can be based on a hybrid basis in Raleigh, NC. Relocation is…
Added 24 mins ago
Azure DynamoDB Amazon Connect Cloud Front IAM Python Node Engineer
COOLSOFT
Raleigh, NC
Job Description Engineer: Azure, AWS Lambda Functions, DynamoDB, Amazon Connect Cloud Front IAM Python No
Added 24 mins ago
Lead Mortgage Securities Quantitative Analytics Specialist
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking a Quantitative Java Software Engineer, Executive Director (Senior Lead Securities Quantitative Analytics Specialist). A successful applicant will be a Java…
Added 25 mins ago
M
AI Developer Solutions Engineer
ManpowerGroup
Charlotte, NC
- $60 to $70 USD / hour
Our client is seeking an AI Developer Solutions Engineer to join their team in Charlotte, North Carolina . As an AI Developer Solutions Engineer , you will work directly with engineers to…
Added 36 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Engineer scalable, reliable, fail-safe software for demanding operational environments.
Added 1 hour ago
Principal Engineer - Digital Wealth
Citigroup
Irving, TX
The Digital S/W Engineer Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a…
Added 1 hour ago
Senior Data Engineer
Marathon Petroleum Corporation
Houston, TX · San Antonio, TX
As a Senior Data Engineer, you will design, develop, and optimize scalable data pipelines and cloud-based data solutions using modern data architecture, Azure data services, including Data…
Added 1 hour ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Austin, TX · Houston, TX · Dallas, TX
As a SecOps Engineer specializing in Palo Alto Networks XSIAM or Google technologies, you will play a pivotal role in identifying and analyzing potential threats to an organization's…
Added 1 hour ago
DevOps Engineer III
Deloitte
Dallas, TX · Houston, TX · Austin, TX
…improve reliability, and modernize engineering operations. As a Senior Consultant in Engineering Foundry, AI & E/EaaS - DevOps, you will support the design, implementation, and optimization…
Added 1 hour ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Fort Worth, TX · Houston, TX · Austin, TX · Dallas, TX · San Antonio, TX · Westlake, TX
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 1 hour ago
VI
Senior Embedded Software Engineer, Viasat Government
Viasat, Inc.
Tempe, AZ · Carlsbad, CA · Tampa, FL · Marlborough, MA · Linthicum Heights, MD
- $205,000 to $307,000 USD / year
This is a role for an Embedded Software Engineer within Viasat Government - High Assurance Encryption Systems experienced in the Rust programming language who is eager to contribute to a…
Added 2 hours ago
CU
Part-Time Online Course Facilitator: AI/ML Technology and Architecture
Cornell University
Remote, United States
- Part-time
Providing personalized and constructive feedback (written and recorded video) on discussion boards, assignments, Python coding projects in Jupyter notebooks, and written analyses, such as…

Zendesk, Inc.

Senior Software Engineer, Connectors & Discover

Austin, TX, United States
Madison, WI, United States
San Francisco, CA, United States

The US annualized base salary range for this position is $145,000.00-$217,000.00.

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Job details

Pay: The US annualized base salary range for this position is $145,000.00-$217,000.00.
Experience: 3+ years professional backend engineering experience, ideally in B2B SaaS.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Senior Backend Engineer to own the data layer that powers Zendesk’s AI products. In this role, you’ll build and scale integrations and analytics infrastructure that transform raw support data into trusted automation recommendations - directly enabling customers to reduce support costs and improve customer outcomes.

What you’ll be doing

Design, build, and maintain robust platform connectors (ETL: Client → Extractor → Transformer → Loader) across third‑party systems, handling auth, pagination, rate limits, and schema drift.
Extend and scale the Discover insights engine: clustering topics, detecting knowledge gaps, calculating deflection/opportunity impact, and surfacing automation recommendations.
Build and operate resilient data pipelines: real-time webhooks, incremental sync, reindexing, and metrics aggregation with worker queues.
Design, optimize, and maintain search indices and aggregation pipelines for full-text, vector, and hybrid search at scale.
Solve distributed systems problems around multi-tenant isolation, webhook security, incremental sync correctness, and fault-tolerant processing.
Collaborate with product, ML, and design to turn analytics outputs into reliable, explainable customer-facing metrics and recommendations.

What you bring to the role

Strong backend engineering instincts and ownership mindset; you take systems from prototype to production-grade.
Deep experience building data pipelines or integration platforms with attention to correctness and observability.
Practical knowledge of search and analytics infrastructure powering RAG and retrieval features.
Experience with distributed job processing patterns and worker queue design.
A collaborative approach for working with product, data science, and customer-facing teams to deliver measurable ROI.

Basic qualifications

3+ years professional backend engineering experience, ideally in B2B SaaS.
Proficient in Python and backend frameworks (we use FastAPI).
Production experience with MongoDB, Elasticsearch/OpenSearch, and Redis.
Experience designing and operating distributed job processing (RQ, Celery, or similar).

Preferred qualifications

Experience with ETL/orchestration tools (Dagster, Airflow) and S3-based storage patterns.
Familiarity with NLP pipelines, embeddings, or production RAG systems.
Experience with system design for multi-tenant SaaS and webhook security (HMAC/OAuth).
Prior work on analytics engines that translate metrics into product recommendations.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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