Jobs in the United States

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Added 1 min ago
Lead Director Product Membership
CVS Health
Remote, United States
Direct Ownership of Core Retention Portfolios: Lead software, data engineering, Data Science, and Epic Analyst initiatives across key operational programs, including:
Added 1 min ago
C
Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
…manage projects and programs, they unlock the potential of data. You will leverage automated IoT streaming data, machine learning, and predictive analytics to engineer process efficiencies,…
Added 1 min ago
Data Engineer, Analytics (Technical Leadership)
Meta
Boston, MA
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 1 min ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Boston, MA
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 1 min ago
CIAM Full Stack Engineer
Manulife
Boston, MA
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
Added 2 mins ago
Lead Data Engineer, Scientific Data - Boston, Ma
Kelly Services
Boston, MA
A rapidly growing technology company at the intersection of life sciences, data engineering, and artificial intelligence is seeking a Lead Data Engineer, Scientific Data to join its…
Added 2 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Boston, MA
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 2 mins ago
Agentic Ai Engineer (Insurance and Agentic Workflows) - Boston, MA
Kelly Services
Boston, MA
Bachelor's degree in Computer Science, Engineering, or a related quantitative field with 7+ years of software engineering, machine learning, or data engineering experience, or a Master's…
Added 2 mins ago
Data Scientist - Boston, MA
Kelly Services
Boston, MA
Bachelor's degree in Statistics, Mathematics, Data Science, Economics, Finance, Engineering, or another quantitative discipline
Added 2 mins ago
EG
Databricks Data Engineer
Eliassen Group
Boston, MA
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 18 mins ago
EG
Databricks Data Engineer
Eliassen Group
Columbia, SC
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 19 mins ago
SYSTEMS ENGINEER
City of New York
Brooklyn, NY
…in both Google Cloud and Amazon Web Services by hiring one engineer dedicated to each platform. These positions will work collaboratively with the Systems Engineering Manager on strategic…
Added 27 mins ago
EG
Databricks Data Engineer
Eliassen Group
Boise, ID
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 33 mins ago
EG
Databricks Data Engineer
Eliassen Group
Montgomery, AL
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 48 mins ago
Network Engineer, Foundation & Support
Meta
Jefferson City, MO
Meta's Edge & Network Services (ENS) team is actively looking for a Network Engineer to help us tackle the unique set of challenges and opportunities we face, while contributing to our…
Added 48 mins ago
Director - Customer Response Engineering
Trellix
Jefferson City, MO
The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding…
Added 48 mins ago
EG
Databricks Data Engineer
Eliassen Group
Lansing, MI
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
Systems Engineer Senior (Level 3)
Lockheed Martin
Highlands Ranch, CO
Manage the CONOPS documents through the change control process
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Denver, CO
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 2 hours ago
EG
Databricks Data Engineer
Eliassen Group
Cheyenne, WY
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 2 hours ago
Senior Software Engineer - Monetization Platform
Indeed
Columbus, OH
Solid understanding of data structures, algorithms, and core computer science fundamentals.
Added 2 hours ago
EG
Databricks Data Engineer
Eliassen Group
Columbus, OH
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 2 hours ago
PG
Software Engineer
Publicis Groupe Holdings B.V
Westminster, CO · Chicago, IL
- $73,500 to $136,500 USD / year
We’re looking for an experienced Software Engineer to help us build innovative and secure data solutions for social media, search, and digital ads within a Big Data environment. In this…
Added 2 hours ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Jefferson City, MO
AmexGBT's Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 2 hours ago
Software Engineer
T-Mobile USA, Inc.
Bellevue, WA · Overland Park, KS · Frisco, TX
The Software Engineer is essential for designing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. The…

Zendesk, Inc.

Senior Software Engineer, Connectors & Discover

Austin, TX, United States
Madison, WI, United States
San Francisco, CA, United States

The US annualized base salary range for this position is $145,000.00-$217,000.00.

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Job details

Pay: The US annualized base salary range for this position is $145,000.00-$217,000.00.
Experience: 3+ years professional backend engineering experience, ideally in B2B SaaS.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Senior Backend Engineer to own the data layer that powers Zendesk’s AI products. In this role, you’ll build and scale integrations and analytics infrastructure that transform raw support data into trusted automation recommendations - directly enabling customers to reduce support costs and improve customer outcomes.

What you’ll be doing

Design, build, and maintain robust platform connectors (ETL: Client → Extractor → Transformer → Loader) across third‑party systems, handling auth, pagination, rate limits, and schema drift.
Extend and scale the Discover insights engine: clustering topics, detecting knowledge gaps, calculating deflection/opportunity impact, and surfacing automation recommendations.
Build and operate resilient data pipelines: real-time webhooks, incremental sync, reindexing, and metrics aggregation with worker queues.
Design, optimize, and maintain search indices and aggregation pipelines for full-text, vector, and hybrid search at scale.
Solve distributed systems problems around multi-tenant isolation, webhook security, incremental sync correctness, and fault-tolerant processing.
Collaborate with product, ML, and design to turn analytics outputs into reliable, explainable customer-facing metrics and recommendations.

What you bring to the role

Strong backend engineering instincts and ownership mindset; you take systems from prototype to production-grade.
Deep experience building data pipelines or integration platforms with attention to correctness and observability.
Practical knowledge of search and analytics infrastructure powering RAG and retrieval features.
Experience with distributed job processing patterns and worker queue design.
A collaborative approach for working with product, data science, and customer-facing teams to deliver measurable ROI.

Basic qualifications

3+ years professional backend engineering experience, ideally in B2B SaaS.
Proficient in Python and backend frameworks (we use FastAPI).
Production experience with MongoDB, Elasticsearch/OpenSearch, and Redis.
Experience designing and operating distributed job processing (RQ, Celery, or similar).

Preferred qualifications

Experience with ETL/orchestration tools (Dagster, Airflow) and S3-based storage patterns.
Familiarity with NLP pipelines, embeddings, or production RAG systems.
Experience with system design for multi-tenant SaaS and webhook security (HMAC/OAuth).
Prior work on analytics engines that translate metrics into product recommendations.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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