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Added 2 mins ago
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Optical Technician
Actalent
Hopewell Junction, NY
- $21 to $23 USD / hour
Associate's Degree in Engineering Technology, Electronics, Manufacturing Technology, or related field
Added 2 mins ago
CG
JANITOR (FULL TIME)
Compass Group, North America
SKANEATELES FALLS, NY
- $17 USD / hour
- Full-time
…ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing…
Added 2 mins ago
Associate Personal Banker Mount Kisco Commons
Wells Fargo
MOUNT KISCO, NY
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking…
Added 2 mins ago
CG
HOUSEKEEPER - AMBULATORY SERVICES (FULL TIME)
Compass Group, North America
Horseheads, NY
- $16 USD / hour
- Full-time
Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly…
Added 2 mins ago
Care Coordinator Specialist
HealthAlliance
Margaretville, NY
…referral management, scheduling coordination, and administrative support for the Hudson Valley Rural Cancer Prevention and Follow-Up Network. The position works closely with patients,…
Added 2 mins ago
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Multi Modality Technologist
HealthAlliance
Margaretville, NY
- $71.53 USD / hour
Graduate of an approved Radiologic Technology Certification Program or Associate’s Degree, required.
Added 2 mins ago
Personal Banker Elmhurst DeNovo
Wells Fargo
FOREST HILLS, NY · ELMHURST, NY
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking…
Added 2 mins ago
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Multi Modality Technologist
HealthAlliance
Margaretville, NY
- $48.22 to $60.62 USD / hour
Graduate of an approved Radiologic Technology Certification Program or Associate’s Degree, required.
Added 2 mins ago
GH
Ultrasound Clinical Applications Specialist Point of Care
GE HealthCare
Remote, United States
- $92,000 to $138,000 USD / year
…operational expertise by providing excellent education and training support for the POCUS product portfolio to clinical end-users. Clinical experts facilitate evidence-based practice and…
Added 2 mins ago
Fleet Mechanic Coordinator
Essex County Dept. of Personnel
Elizabethtown, NY
The work involves responsibility for performing a variety of administrative, clerical, and technical support duties in the Road Machinery Division of the Department of Public Works. The…
Added 2 mins ago
Branch Operations Lead - Center Moriches, NY
JPMorgan Chase
Center Moriches, NY
Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates…
Added 2 mins ago
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Medical Records Technician (Coder)- Auditor
Veterans Health Administration
Albuquerque, NM
- $62,392 to $81,114 USD / year
Education. An associate's degree from an accredited college or university recognized by the U.S. Department of Education with a major field of study in health information technology/health…
Added 2 mins ago
FA
Consumer Safety Officer (Planning)
Food and Drug Administration
FDA â US Locations, United States
- $106,437 to $172,980 USD / year
Conducts research to develop improved inspectional techniques requisites for coping with advances in manufacturing technology and bulk distribution practices. In making these studies,…
Added 2 mins ago
Care Coordinator Specialist
HealthAlliance
Margaretville, NY
…referral management, scheduling coordination, and administrative support for the Hudson Valley Rural Cancer Prevention and Follow-Up Network. The position works closely with patients,…
Added 2 mins ago
CG
HOUSEKEEPER - AMBULATORY SERVICES (PART TIME)
Compass Group, North America
Owego, NY
- $16 USD / hour
- Part-time
Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly…
Added 3 mins ago
ETCH Associate Maintenance Technician Apprenticeship (Days)
Global Foundries
Malta, NY
…and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the…
Added 3 mins ago
Vascular Neurologist, Assistant/Associate/Full Professor, Neurology, Vascular
Stony Brook University
Stony Brook, NY
…the five Health Sciences schools -- Dental Medicine, Health Technology and Management, Medicine, Nursing and Social Welfare -- as well as the major centers and institutes, programs and more…
Added 3 mins ago
CA
Ground Penetrating Radar Technician
CME Associates, Inc.
EAST SYRACUSE, NY
- $25 USD / hour
Company OverviewCME Associates, Inc. (CME) is an engineering technology firm providing comprehensive Construction Materials Evaluation and Technical Support Services. Our experts specialize…
Added 3 mins ago
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Associate Director, Group Lead, Data Management Reporting and Analytics
Pfizer
New York City, NY
- $111,900 to $207,400 USD / year
You will bridge evidence-based medical decision support with colleagues and stakeholders to enhance health and treatment outcomes. Whether developing frameworks to ensure our evidence is…
Added 3 mins ago
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Senior Associate, Enterprise Resilience Programs
Pfizer
New York City, NY
- $82,700 to $137,900 USD / year
The Senior Associate, Enterprise Resilience Programs supports the development, implementation, and continuous improvement of Pfizer's Enterprise Resilience capabilities. This role provides…
Added 3 mins ago
P
Director, Enterprise Resilience and Business Continuity Program Lead
Pfizer
New York City, NY
- $162,900 to $271,500 USD / year
…connector across the key pillars, programs and stakeholders that support Pfizer's broader resilience framework; included are Loss Prevention, Emergency Preparedness, Crisis Management and…
Added 3 mins ago
New York Technology Audit & Advisory Associate Director
Robert Half
NEW YORK CITY, NY
Protiviti is looking for a Technology Audit & Advisory Associate Director to join our growing team.
Added 3 mins ago
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Mobile Associate Retail Sales, Bilingual Spanish
T-Mobile
BRONX, NY
- $20 to $21.5 USD / hour
…retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to…
Added 3 mins ago
Supervisor, Laboratory Medicine Westchester
Memorial Sloan Kettering Cancer Center
BRONX, NY
…Our innovative clinical laboratories provide sophisticated technology and automated equipment that allow our teams to get to answers faster and more efficiently, with a strong emphasis on…
Added 3 mins ago
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College Assistant (Office of Admissions & Recruitment)
CUNY
Bronx, NY
- $19.12 USD / hour
The Office of Admissions & Recruitment is seeking aCollege Assistantto support the daily operations of the department. This role requires strong communication, customer service and…

Closed listing

Zelis

VP, Client Management

Remote, United States

Base Salary Range $185,000.00 - $234,650.00 At Zelis we are committed to providing fair and equitable compensation packages.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Salary Range $185,000.00 - $234,650.00 At Zelis we are committed to providing fair and equitable compensation packages.
Experience: 12+ years of experience in client management, customer success, sales, services or a related field, including at least five years in a senior leadership role.
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview The VP, Client Management leads Zelis’ team of Strategic Client Executives (SCEs). SCEs manage the relationships with Zelis’ enterprise and strategic clients and deliver exceptional outcomes.

You’ll set the client management strategy, guide the team and own its revenue target. You’ll partner with Sales and cross-functional teams to drive greater adoption, utilization and results.

Your focus is client loyalty, retention and growth. You’ll build strategic plans with SCEs, drive strong executive engagement and deliver outcomes that meet and exceed client expectations.

What You’ll Do Lead Strategic Planning with SCEs

Develop and execute the client management strategy with Sales to achieve business objectives.
Partner with each SCE to build strategic account plans for assigned vertical or book of business.
Set clear goals, priorities and success measures in every account plan.
Review account plans regularly and adjust them as client needs and market conditions change.
Align client management and product strategies with the company’s vision, mission and goals.
Track industry trends, market conditions and competitor activity to spot new opportunities.
Become an expert and evangelist for Zelis products and solutions.

Drive Strong Executive Engagement

Coach SCEs to build and sustain relationships with client executives and key stakeholders.
Guide SCEs as the primary point of contact for major clients, and step in as an executive contact when needed.
Lead executive business reviews that connect Zelis’ value to each client’s priorities.
Prepare SCEs for high-stakes executive conversations with clear messages and supporting data.
Oversee client engagement plans that keep executives informed, aligned and invested in the partnership.
Resolve escalated client issues and complaints in a timely, satisfactory way.

Deliver Outcomes That Build Loyalty, Growth and Retention

Hold SCEs accountable for meeting and exceeding the outcomes each client expects.
Monitor client performance, identify improvements and implement corrective actions early.
Spot retention risks early and lead recovery plans with SCEs and cross-functional teams.
Identify growth and expansion opportunities within existing clients.
Guide SCEs in developing proposals, negotiating contracts and closing deals with clients, alongside Sales.
Oversee client account management to ensure high-quality services and solutions.
Champion a customer-first approach across the organization.

Lead and Develop Your Team

Lead, mentor and develop a high-performing, disciplined team of SCEs.
Build a team that goes deep as technical and solution advisors.
Set clear performance expectations, give regular feedback and conduct performance evaluations.
Foster a collaborative, customer-centric culture.

Drive Operational Discipline and Results

Ensure SCEs follow and improve current and future standard operating procedures (SOPs), scorecards and roles and responsibilities.
Design repeatable processes and cross-functional partnerships that deliver client value at scale.
Work with business unit (BU) Services and Product teams as the client-facing voice for requests and problem solving.
Establish and track key performance indicators (KPIs), including client retention, satisfaction and growth.
Use data and insights to drive continuous improvement.
Own the team’s revenue target. Report progress, client outcomes and opportunities to executives regularly.

Shape the Product Roadmap

Partner with Product Leadership and Client Experience Voice of the Customer to prioritize product themes, feedback and recommendations.
Apply best practices and innovative solutions that improve the client experience.
Collaborate with Sales and cross-functional teams for seamless service delivery. This role calls for matrixed management and tight collaboration with peers.

What You’ll Bring to Zelis

Bachelor’s degree in business administration, marketing or a related field. MBA or advanced degree preferred.
12+ years of experience in client management, customer success, sales, services or a related field, including at least five years in a senior leadership role.
Proven track record of managing and growing key clients.
Executive presence and credibility with senior client leaders.
Experience coaching teams on strategic account planning and executive engagement.
Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
Experience building and scaling processes in enterprise organizations.
Operational leadership that turns complex work into simple, outcome-focused processes.
Strategic thinking that develops and executes client management strategies and outcome-driven engagements.
Analytical and problem-solving skills that turn data and trends into actionable strategies.
Excellent communication, negotiation and interpersonal skills.
Experience working with healthcare payers preferred.
Ability to travel up to 40%.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range $185,000.00 - $234,650.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

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