Sr. Payments Support Specialist

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview The Senior Payment Support Specialist will provide advanced payment, file-level, and testing support for the Payment Operations function at Zelis. This role takes primary responsibility for investigating and resolving payment and file issues across multiple platforms, supporting UAT and QA for payment-related releases, and applying data analytics and data engineering skills in Snowflake and SQL to identify root cause and improve data quality. This role serves as a subject matter expert for payment data, developing data literacy across the team and providing technical guidance that enables the broader operations function to work more independently with data.

What You Will Do:

• Payment Support: Investigate and resolve payment issues across ACH, virtual card, and check, including stuck, held, and unreconciled payments.
• File-Level Support: Diagnose import, translation, and delivery issues for inbound and outbound files, including EDI 835, status files, and EOP/EOB documents.
• UAT and QA Support: Write and execute test cases, regression tests, and data validation for payment fixes and major releases.
• Data Analytics: Write SQL in Snowflake and SQL Server to trace payments, reconcile records, and identify root cause. Build and maintain payment status and KPI reporting.
• Data Quality Management: Validate source system columns, definitional consistency, and duplicate or orphaned records across payment data sources.
• Batch Job Troubleshooting: Troubleshoot scheduled batch jobs in Automic and coordinate reprocessing.
• Root Cause Analysis: Support incident response, root cause analysis, and follow-up actions.
• HIPAA Compliance: Handle PHI in accordance with HIPAA and minimum-necessary standards.
• Serve as a Snowflake and SQL subject matter expert for Payment Operations. Conduct working sessions with onshore and offshore staff and document data structures, file specifications, and runbooks.

What You’ll Bring to Zelis:

• Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent professional experience in lieu of degree.5+ years of experience in payment operations, production support, or data analytics, with at least 2 years in Snowflake or SQL Server environments.
• Demonstrated ability to absorb an unfamiliar data architecture quickly: reading existing schemas, reverse-engineering legacy stored procedures, and mapping undocumented data flows.
• Strong SQL proficiency, including CTEs, stored procedures, and troubleshooting on large-scale datasets.
• Experience troubleshooting file-based integrations, including flat files, EDI, and SFTP.
• Experience with enterprise job scheduling tools such as Automic, Airflow, or dbt Cloud.
• Experience writing and executing UAT and QA test cases.
• Experience with Jira or a comparable ticketing tool.
• Working knowledge of HIPAA and secure handling of PHI.
• Comfortable using AI tools (e.g., Copilot, ChatGPT, Claude) to accelerate coding, documentation, and data analysis work.

Preferred Skills

• Experience in healthcare payment processing, including ACH, EDI 835 delivery, virtual card (VCC or VRA), or provider payment disbursement workflows.
• Familiarity with SIGMA or equivalent cloud-native BI platforms (Looker, Hex, or similar) connected to a Snowflake backend.
• Exposure to HIPAA-compliant data handling practices and healthcare data governance frameworks.
• Experience with Snowflake-native patterns: Snowpipe, streams and tasks, and virtual warehouse configuration.
• Experience conducting peer reviews of SQL or pipeline code in a cross-functional setting.
• Snowflake SnowPro Core or Advanced certification.
• Experience working as an embedded analyst or specialist within a business operations team, with the ability to translate technical work into plain language for non-technical colleagues.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range $105,000.00 - $133,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.