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Added 20 hours ago
=Start ASAP – Work From Home | Entry Level | Flexible Schedule"
Globe Life AO
Remote, United States
As an Entry-Level Remote Associate, you'll connect with prospective and existing clients through scheduled virtual appointments. Your role is to understand their needs, explain available…
Added 1 day ago
__ _✓Remote Service Development Associate
Globe Life AO
Remote, United States
Entry-Level | Work From Home | Training Provided
Added 1 day ago
Associate Rare Disease Sales Representative - South Central (TX/OK/MO/AR/KS)
Krystal Biotech
Remote, United States
Krystal is headquartered in Pittsburgh, PA, which is home to our two state-of-the-art CGMP manufacturing facilities with teams around the world and satellite offices in Switzerland,…
Added 4 days ago
C-
People Solutions Specialist
Clarvida - Corporate
Remote, United States
- $21 to $23 USD / hour
…to include but not limited to administrative support, data-entry and reporting, and ensures effective and consistent delivery of HR services for the assigned operational and People &…
Added 5 days ago
A
Work-From-Home Financial Services Associate
AIL
Remote, United States
- $90,000 to $119,981 USD / year
…online across all devices. This allows sales professionals from any industry to present our products with confidence. To succeed in this role you need to have top-of-the-line communication…
Added 6 days ago
A
Fully Remote Financial Solutions Associate
AIL
Remote, United States
- $90,000 to $120,000 USD / year
…others, communicating clearly, and working independently, this role provides a strong path toward a meaningful long-term career from…
Added 6 days ago
A
Fully Remote Financial Services Associate (Training Provided)
AIL
Remote, United States
- $90,000 to $119,981 USD / year
…online across all devices. This allows sales professionals from any industry to present our products with confidence. To succeed in this role you need to have top-of-the-line communication…
Added 6 days ago
WFH Client Success Representative
AIL
Remote, United States
REMOTE Services Associate | Entry-Level Customer Service & Benefits
Added 6 days ago
Work-From-Home Client Success Representative
AIL
Remote, United States
REMOTE Services Associate | Entry-Level Customer Service & Benefits
Added 6 days ago
A
Work-From-Home Financial Services Associate (Training Provided)
AIL
Remote, United States
- $90,000 to $120,000 USD / year
…others, communicating clearly, and working independently, this role provides a strong path toward a meaningful long-term career from…
Added 6 days ago
A
Fully Remote Financial Solutions Associate (Training Provided)
AIL
Remote, United States
- $90,000 to $120,000 USD / year
…others, communicating clearly, and working independently, this role provides a strong path toward a meaningful long-term career from…
Added 6 days ago
A
WFH Financial Services Associate
AIL
Remote, United States
- $90,000 to $119,981 USD / year
…online across all devices. This allows sales professionals from any industry to present our products with confidence. To succeed in this role you need to have top-of-the-line communication…
Added 10 days ago
Associate Director, Donor Experience
University of Arkansas for Medical Sciences
Remote, United States
The DXO functions as the connective tissue across Annual Giving, Major Giving, and Donor Relations at UAMS. The Associate Director operates at the base of this pipeline - receiving…
Added 16 days ago
Conference & Events Associate
Democracy Alliance
Remote, United States
This role will work closely with DA staff to ensure seamless integration of digital tools and platforms that enhance attendee engagement, accessibility, and overall event experience. The…
Added 16 days ago
__ ✓ Remote Benefits Enrollment Associate | Entry Level | Training Provided
AO Globe Life
Remote, United States
Remote Benefits Enrollment Associate | Entry Level | Training Provided
Added 19 days ago
P&C Actuary
Risk & Regulatory Consulting LLC
Remote, United States
As a P&C Actuary you will work with a team of industry professionals on regulatory consulting and other insurance related engagements. In this exciting role, you will provide insights to…
Added 19 days ago
Supervising Financial Analyst
Risk & Regulatory Consulting LLC
Remote, United States
Ability to routinely work from home, with the flexibility to travel periodically
Added 19 days ago
P&C Actuary
Risk & Regulatory Consulting LLC
Remote, United States
We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an…
Added 19 days ago
P&C Actuary
Risk & Regulatory Consulting LLC
Remote, United States
We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an…
Added 19 days ago
Market Conduct Examiner
Risk & Regulatory Consulting LLC
Remote, United States
(Responsibilities may vary slightly depending on seniority level)
Added 19 days ago
Market Conduct Examiner (Health and PBM)
Risk & Regulatory Consulting LLC
Remote, United States
(Responsibilities may vary slightly depending on seniority level)
Added 19 days ago
Financial Examiner
Risk & Regulatory Consulting LLC
Remote, United States
We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an…
Added 19 days ago
Financial Examiner Lead (Director/MD/Partner)
Risk & Regulatory Consulting LLC
Remote, United States
…examinations and regulatory consulting services, in a lead role, on behalf of clients (state insurance departments). This position has significant opportunity for advancement as well as…
Added 19 days ago
Financial Examiner - EIC
Risk & Regulatory Consulting LLC
Remote, United States
We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an…
Added 19 days ago
Financial Examiner
Risk & Regulatory Consulting LLC
Remote, United States
We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an…

Closed listing

Zappi

Sample Operations Associate

Remote, United States

$55,000 to $60,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $55,000 to $60,000 USD / year
Closing date: Oct 30, 2026
Experience: 0–2 years' experience in operations, project coordination, market research, sample or survey operations, sample supply, customer support or a related field.
Posting language: English
Posted: Oct 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sample Operations Associate is an entry-level member of Zappi's Sample Operations team. Under guidance from more senior colleagues, you will be responsible for carrying out core audience, sample and fieldwork tasks so that research projects are delivered accurately and on time.

It's a learning-focused role: You will build hands-on knowledge of Zappi's platform, sample offering and suppliers, with a clear path to Sample Operations Manager.

Key Responsibilities

Operational Delivery

Run standard feasibility and incidence rate checks, audience builds and fieldwork set-up for assigned requests, following SOPs and SLAs.
Track live projects in field (quotas, incidence, LOI, timings, supplier performance) and raise risks early.
Handle routine requests through Salesforce / Service Cloud queues.
Help manage translation queries and platform configuration tasks.
Escalate non-standard or complex requests to team leads, with the context they need.

Supplier & Fieldwork Support

Coordinate with sample suppliers on day-to-day tasks such as launches, top-ups, and pausing or closing projects.
Where coordination doesn't resolve an issue (e.g. slow pacing, low incidence, or a supplier not delivering), escalate to team leads with clear context, keeping GTM teams and customers informed.

Cross-Functional Collaboration

Communicate directly with customers or GTM on project set-up, fieldwork progress and issues.
Share operational feedback with the wider team.
Keep handovers smooth across time zones with clear updates.

Quality, Process & Continuous Improvement

Follow standard procedures consistently and maintain data integrity at every step.
Spot recurring issues and suggest improvements to the team.
Help keep workflow documentation, processes and best-practice guides up to date.
Take part in training, team retrospectives and improvement initiatives.

Skills, Knowledge & Expertise

Essential:

0–2 years' experience in operations, project coordination, market research, sample or survey operations, sample supply, customer support or a related field. Graduates are welcome.
Strong attention to detail and organisation.
Confident, clear written and verbal communication with customers and internal teams.
Comfortable with data and spreadsheets (Excel or Google Sheets).
Eager to learn in a fast-paced environment where priorities and systems change (including urgent, short-turnaround requests).

Desirable:

Hands-on experience with survey platforms, survey design or managing sample suppliers.
Familiarity with Salesforce or similar case-management tools.
Interest in automation and process improvement.
Experience in a customer-facing role.
Curiosity for technology, marketing or consumer insights.

Benefits

Unlimited vacation time – we want well rested and motivated teams so encourage people to take plenty of time off.
One company-paid mental health day each quarter. These are pre-scheduled, so the entire company can take the same days off regularly to reset
Flexible working arrangements, including remote (unless otherwise specified)
Thoughtfully designed offices to support both individual work and collaboration without interrupting others
Personal development budget – each year we allocate funds for our team members to further develop their skills that will benefit our business and customers
Budget to support setting up your home office, if appropriate (chair + desk, etc)
Wellbeing benefits and access to trained therapists / counsellors
Company paid Life, AD&D, Short term & Long term disability
Immediate access to Zappi's Health, Dental and Vision Insurance Plan
Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%
Tailored personal development through coaching, mentorship and career frameworks

Why join us?

We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the planet.

Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.

We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities.

Earning B Corp certification assures us we’re on the right track and have structures in place to become the business we want to be.

Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you - about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021!

Zappi Company Culture Highlights

Winner of Comparably's Award for Best Company for Women 2022
Winner of Comparably's Award for Best Company Work-Life Balance 2022
Winner of Comparably's Award for Best Company Compensation 2022
Winner of Comparably's Award for Best CEO for Women 2022
Winner of Comparably's Award for Best Company for Diversity 2022
Winner of Comparably's Award for Best Company Culture 2022
Winner of Comparably's Award for Best CEO 2022
Winner of Comparably's Award for Best Happiness 2022
Winner of Comparably's Award for Best Leadership Teams 2023
Winner of Comparably's Award for Best CEOs for Diversity 2023
Winner of Comparably's Award for Best Engineering Teams 2023
Winner of Comparably's Award for Best Company Outlook 2023
Winner of Newsweek’s Top 100 Most Loved Workplaces in the UK 2022 & 2023
Recognised by Fast Company’s Best Workplaces for Innovators 2023
Recognised as Best Marketing Insights Platform in the MarTech Breakthrough Awards

Equal Opportunity Zappi is an equal opportunity employer; our diversity is a major strength. We are committed to providing equal opportunities for all individuals, regardless of their race, gender, sexual orientation, disability, or any other characteristic protected by applicable laws.

We believe that a diverse and inclusive workforce fosters innovation, creativity, and success. Our hiring decisions are based solely on merit, qualifications, and abilities, ensuring fairness and equity throughout our recruitment process. We welcome applications from all backgrounds and encourage candidates from underrepresented groups to apply. Join our team and contribute to an inclusive environment where everyone's unique perspectives and talents are valued and respected.

About employer

More about this job

Skills

Research
Salesforce
Translation
Adhere to standard procedures
Workflow
Documentation
Market research
Customer service
Attention to detail
Communication skills
Microsoft Excel
Google Sheets
Case management
Process improvement

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