Full-Time Customer Services Clerk II

NATURE OF WORK:

Customer Service duties as assigned by the Customer Services Coordinator. Typical duties may include, but are not limited to:

· Providing direct customer assistance to library patrons by checking library materials in and out, collecting payments, issuing library cards, etc.

· Greeting visitors, explaining library services and procedures, and assisting patrons with self-check, printing, copying, scanning, faxing, and use of other library equipment

· Answering and directing incoming telephone calls

· Processing patron holds and interlibrary loan materials

· Handling cash register transactions and deposits with accuracy

MUST BE ABLE TO WORK THE FOLLOWING SCHEDULE:

Mondays | 12:30-9pm Tuesdays | 8:30am-5pm Wednesdays | 12:30-9pm Thursdays | 8:30am-5pm Alternating Fridays/Saturdays | 9:30am-6pm One Sunday per month | 12:30-5pm

QUALIFICATIONS:

• High school diploma
• Pleasant, service-oriented demeanor
• Familiarity with computers
• Experience working with diverse populations
• Excellent communication and interpersonal skills, including active listening
• Ability to function in a professional manner, work independently, and use good judgment
• Ability to successfully resolve issues with library patron accounts/behavior
• Ability to enforce library policies equitably
• Flexible and dependable
• Good attention to detail
• Enthusiastic, positive team player
• Comfortable working in a fast-paced environment
• Public library experience preferred

HOURS: Full-time, 40 hours per week (including regularly scheduled evenings and weekends).

SALARY/BENEFITS: Hourly wage starting at $19.48/hour. YDL offers a comprehensive benefits package including generous paid time off, 12 paid holidays, family health/vision/dental insurance, and contribution to a MERS retirement plan. This position is part of YDL’s AFSCME union bargaining unit.

TO APPLY: Apply online at ypsilibrary.org/jobs by 10/26/2026 -OR- Send resume, cover letter & application form (found at ypsilibrary.org) to:

Human Resources/Ypsilanti District Library

5577 Whittaker Road, Ypsilanti, Michigan 48197