Front Desk Agent

YOTEL Miami is seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for the hospitality industry. The Front Desk Agent will manage reservations, assist guests with inquiries, and contribute to a positive guest experience at our hotel..

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle reservations, cancellations, and modifications through various channels.
• Provide information about hotel amenities, services, and local attractions.
• Address guest inquiries and resolve any issues promptly to ensure satisfaction.
• Process payments, deposits, and other guest transactions accurately.
• Conduct night audits as required, ensuring all financial transactions are balanced.
• Collaborate with housekeeping, Engineering, and Security teams to ensure guest needs are met.
• Uphold high standards of cleanliness and organization at the front desk area.
• Perform other duties as assigned by management.