CASE MANAGER - (CSBG Westchester)

Case Management & Client Support Conduct client intake, eligibility determination, and needs assessments. Data collection and reporting activities (CAP60). Develop individualized service and self-sufficiency plans. Provide ongoing case management, support, and follow-up services. Advocate for participants and coordinate access to needed resources. Maintain communication with participants, landlords, utility providers, and community partners. Provide crisis intervention and problem-solving support.

For the Office of Victim Services Invisible Wounds

Emergency Assistance Programs

Administer and coordinate:

Rental Assistance Utility Assistance Food Pantry and Food Resources Clothing Assistance Furniture and Household Goods Assistance Emergency Financial Assistance

Housing Stabilization Assist households experiencing housing instability or risk of homelessness. Develop housing stabilization plans. Coordinate referrals to housing and supportive service programs. Work collaboratively with landlords and housing providers. Monitor participant housing outcomes and progress. Community Resources & Referrals

Connect participants to:

Employment and workforce development programs Education and training opportunities Healthcare services Childcare resources Mental health services Transportation assistance Senior and veteran services Domestic violence support services Legal assistance programs

Documentation & Compliance Maintain accurate client records and case notes. Enter data into agency databases and case management systems. Track outcomes and performance measures. Ensure compliance with CSBG requirements and agency policies. Assist with reporting, audits, monitoring visits, and program reviews.

Outreach & Community Engagement Participate in community outreach events and resource fairs. Build relationships with referral partners and stakeholders. Promote program awareness throughout underserved communities.

Experience

Minimum of two (2) years of experience in case management, human services, social services, housing assistance, or community services preferred. Experience working with low-income individuals and families strongly preferred. Community Action Agency or public assistance program experience is a plus. Skills & Knowledge

Strong assessment, interviewing, and case management skills. Knowledge of community resources and public benefits programs. Excellent communication and interpersonal skills. Strong organizational and documentation abilities. Ability to manage multiple priorities and deadlines. Proficiency with Microsoft Office and electronic case management systems. Commitment to maintaining confidentiality and professional boundaries.

Reliable transportation preferred.