Reentry Hub Program Coordinator

YMCA of Yonkers

Job Title: Program Coordinator – Reentry & Healing Hub

Status: Full-Time, Non-Exempt

Hours: 40 hours per week

Salary: $40,000–$50,000 annually

Reports To: Program Manager – Reentry & Healing Hub

Department: Reentry & Healing Hub / Social Responsibility

POSITION SUMMARY

The Program Coordinator of the Reentry & Healing Hub provides participant intake, peer mentorship, engagement, administrative coordination, and ongoing program support through the YMCA of Yonkers Reentry & Healing Hub, a newly established initiative funded by the New York State Division of Criminal Justice Services (DCJS). Serving justice-involved adults ages 18 and older throughout Yonkers and Westchester County, the Program Coordinator plays a critical role in helping participants access services, maintain meaningful engagement, overcome barriers to participation, and successfully navigate their reentry journey.

Reporting to the Program Manager of the Reentry & Healing Hub, the Program Coordinator supports the implementation of a comprehensive, evidence-based service model integrating participant intake, individualized service planning, Cognitive Behavioral Interventions (CBI), trauma-informed supportive counseling, academic and career development, workforce readiness, peer mentorship, and community referrals. The position serves as an important point of contact for participants and works collaboratively with the Reentry & Behavioral Support Social Worker, Academic & Career Counselors, and community partners to promote coordinated, participant-centered services.

As a founding member of the Reentry & Healing Hub team, the Program Coordinator will help establish welcoming intake procedures, participant engagement practices, peer support activities, documentation systems, and efficient administrative processes. The position contributes to the YMCA's commitment to reducing recidivism, strengthening community safety, promoting personal development, and expanding opportunities for justice-involved individuals to build stable and productive lives.

WHAT WE STAND FOR

At the Y, our work is rooted in three key areas:

Achievement

• Helping adults access resources, build confidence, overcome barriers, and make meaningful progress toward personal, educational, employment, and reentry goals.

Relationships

• Building trusting, supportive connections with participants, families, colleagues, and community partners that encourage engagement, accountability, and long-term stability.

Belonging

• Creating a safe, respectful, culturally responsive, and welcoming environment where every participant is treated with dignity and has opportunities to succeed.

ESSENTIAL FUNCTIONS

Participant Intake, Enrollment & Orientation

• Serve as an initial point of contact for individuals seeking services through the Reentry & Healing Hub.

• Coordinate participant inquiries, referrals, intake appointments, and enrollment activities in accordance with established program procedures.

• Assist participants with completing intake forms, eligibility documentation, consent forms, and other required enrollment materials.

• Conduct initial participant interviews and collect relevant background information to support eligibility determination and individualized service planning.

• Provide program orientation, explaining available services, participant expectations, attendance requirements, confidentiality practices, and opportunities for support.

• Coordinate with the Reentry & Behavioral Support Social Worker and other designated staff to ensure timely completion of required assessments and Individualized Service Plans (ISPs).

• Maintain accurate intake and enrollment records and communicate participant status updates to the Program Manager.

• Help establish an accessible, respectful, and trauma-informed intake process that encourages participant trust and engagement.

Peer Mentorship & Participant Engagement

• Provide ongoing peer-informed mentorship, encouragement, and practical support to participants navigating reentry-related challenges.

• Establish supportive professional relationships using trauma-informed, culturally responsive, and strengths-based approaches.

• Conduct regular participant check-ins to promote engagement, identify emerging needs, and encourage progress toward established service-plan goals.

• Support participants in navigating program expectations, attending scheduled activities, and accessing available services.

• Identify barriers to participation, including transportation, scheduling, communication, and other practical challenges, and coordinate appropriate follow-up.

• Assist with participant outreach, appointment reminders, missed-session follow-up, and reengagement efforts.

• Encourage participant self-determination, accountability, positive decision-making, and connection to supportive community resources.

• Recognize concerns requiring specialized behavioral support or additional case management and refer them to the appropriate program professional.

• Maintain appropriate professional boundaries and ensure peer mentorship activities remain consistent with the position's nonclinical responsibilities.

Program Coordination & Service Delivery Support

• Coordinate participant appointments, group sessions, workshops, program activities, and service schedules under the direction of the Program Manager.

• Support daily implementation of CBI sessions, academic and career development activities, workforce readiness workshops, peer mentorship, and healing-centered programming.

• Prepare program spaces, participant materials, attendance records, and logistical arrangements for scheduled activities.

• Coordinate communication among participants, program staff, and community partners to promote timely service delivery.

• Work with Academic & Career Counselors to support participant participation in educational programs, vocational training, and employment-related activities.

• Collaborate with the Reentry & Behavioral Support Social Worker to facilitate appropriate referrals and participant follow-up.

• Assist with participant transportation coordination, resource referrals, and other practical arrangements supporting program participation.

• Participate in interdisciplinary case conferences, team meetings, and participant progress reviews as assigned.

• Support participant recognition activities, program milestones, and completion-related events.

• Identify scheduling challenges, participant concerns, and operational needs and communicate them to the Program Manager.

Program Administration & Operational Support

• Serve as the primary point of coordination for routine purchasing, expense management, and administrative transactions supporting program operations and activities.

• Manage purchasing requests and supply orders submitted by program staff, including coordinating vendor orders, obtaining required documentation, and tracking requests through completion.

• Utilize the YMCA's designated expense management system, including Nexonia, to process invoices, submit expenses, upload receipts, and maintain accurate transaction records.

• Coordinate expense-related needs for program activities, workshops, events, and participant services, including purchasing, petty cash requests, reimbursements, and supporting documentation.

• Review submitted receipts, invoices, and expense documentation for completeness and accuracy, and follow up with staff to resolve missing or incomplete information.

• Maintain organized purchasing and expense records to support financial reconciliation, grant reporting, and compliance with organizational procedures.

• Monitor outstanding transactions, pending approvals, and expense submissions, coordinating with Finance and Business Operations to ensure timely processing.

• Provide administrative and operational support across the YMCA's DCJS-funded program portfolio, as assigned.

• Assist with program correspondence, scheduling, meeting coordination, document preparation, and other administrative activities.

• Follow established purchasing, expense management, approval, and internal control procedures, ensuring that financial authorizations remain with designated personnel.

Participant Documentation, Data Management & DCJS Compliance

• Maintain accurate, timely, and confidential participant records, including intake documentation, enrollment materials, service contacts, attendance, referrals, engagement activities, and follow-up notes.

• Enter and update participant information in designated case management databases and program reporting systems.

• Monitor participant attendance and engagement and communicate concerns regarding missed appointments, incomplete documentation, or potential disengagement.

• Assist the Program Manager in compiling participant service information, program activity records, and documentation needed for DCJS reporting.

• Support tracking of participant enrollment, service participation, individualized milestones, and program completion outcomes.

• Maintain documentation supporting approved participant incentives in accordance with the YMCA's gift card and stipend policy.

• Assist with preparation for program reviews, monitoring visits, audits, and continuous quality improvement activities.

• Protect participant confidentiality and maintain appropriate information-sharing and consent practices.

• Complete required DCJS training modules and follow established program documentation and reporting procedures.

Community Engagement & Resource Coordination

• Maintain supportive relationships with community-based organizations, referral partners, service providers, and other resources serving justice-involved individuals.

• Assist participants in accessing community resources related to transportation, housing, public benefits, education, employment, healthcare, and other identified needs.

• Coordinate participant referrals and follow-up communication with appropriate community partners.

• Support outreach and engagement activities that increase awareness of the Reentry & Healing Hub and encourage eligible individuals to access services.

• Assist with community meetings, resource events, partner activities, and other approved program initiatives.

• Identify emerging participant needs and available community resources and communicate recommendations to the Program Manager.

Organizational Support

• Follow YMCA policies, professional boundaries, confidentiality requirements, ethical standards, and applicable DCJS contractual obligations.

• Participate in required staff meetings, training, quality improvement activities, and YMCA initiatives.

• Perform other related duties as assigned, consistent with the position's responsibilities.

CORE COMPETENCIES

• Trauma-Informed and Culturally Responsive Practice

• Participant Intake, Engagement and Peer Mentorship

• Program Coordination and Administrative Organization

• Participant-Centered Communication and Relationship Building

• Documentation, Data Quality and Accountability

• Purchasing, Expense Management and Administrative Recordkeeping

• Professional Ethics, Confidentiality and Boundaries

• Team Collaboration, Resource Coordination and Problem Solving

QUALIFICATIONS

• Associate degree in human services, social work, criminal justice, psychology, business administration, or a related field preferred; an equivalent combination of education and relevant professional experience may be considered.

• Minimum two years of relevant professional experience in community-based programs, participant services, peer support, program coordination, administrative support, or related human services settings preferred.

• Experience working with justice-involved adults, individuals affected by trauma, or populations experiencing barriers to community reintegration strongly preferred.

• Familiarity with criminal justice systems, community supervision, reentry services, or alternatives-to-incarceration initiatives preferred.

• Demonstrated ability to establish supportive relationships with participants, coordinate services, and maintain professional boundaries.

• Experience coordinating appointments, maintaining participant records, organizing program activities, or supporting direct-service teams.

• Experience with purchasing coordination, expense management, invoice processing, petty cash administration, or related administrative functions preferred.

• Proficiency with electronic expense management systems, such as Nexonia, or comparable financial and administrative platforms preferred.

• Demonstrated ability to manage multiple purchasing requests, maintain accurate financial documentation, and coordinate administrative needs across staff and program activities.

• Strong organizational, interpersonal communication, time management, and documentation skills.

• Ability to manage competing priorities while maintaining accuracy, confidentiality, and responsiveness.

• Bilingual English/Spanish skills preferred.

• Proficiency in Microsoft Office, electronic recordkeeping systems, and common office technology.

• Ability to complete required DCJS training and follow established program and administrative procedures.

SUCCESS IN THIS ROLE WILL BE MEASURED BY

• Timely, accurate, and welcoming coordination of participant intake, enrollment, orientation, and referral activities.

• Consistent participant engagement, peer mentorship, appointment follow-up, and reengagement efforts that support program retention.

• Effective coordination of program schedules, workshops, participant activities, and service delivery logistics.

• Accurate, timely, and confidential maintenance of participant records, attendance documentation, service contacts, and program reporting information.

• Contribution to the Hub's annual service targets of 75 participants served and 60 program completions through effective intake, engagement, and service coordination.

• Timely and accurate coordination of purchasing requests, expense submissions, invoices, reimbursements, and petty cash documentation.

• Consistent use of designated expense management systems, with complete supporting records and timely resolution of outstanding transactions.

• Effective administrative support to program staff, ensuring that operational and purchasing needs are addressed in accordance with established YMCA procedures.

• Effective collaboration with the Program Manager, multidisciplinary team, Business Operations personnel, and community partners.

• Consistent adherence to YMCA policies, participant safety standards, professional boundaries, confidentiality requirements, and applicable DCJS obligations.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Work is primarily based at 17 Riverdale Avenue, Yonkers, NY, with local community visits, partner meetings, and outreach activities as needed.

• Responsibilities involve participant intake, individual engagement, group-program support, office-based administrative work, and community-based service coordination.

• Ability to work in office, group-program, and community settings, use a computer, maintain records, and manage multiple participant and administrative priorities.

• Schedule may include occasional evenings or weekends to accommodate participant and program needs.

BENEFITS

The YMCA of Yonkers offers a competitive benefits package, including health insurance, paid time off, retirement benefits, and professional development opportunities, subject to plan eligibility.

JOIN OUR TEAM

Join the YMCA of Yonkers Reentry & Healing Hub and help build a new community-based initiative dedicated to supporting justice-involved adults in achieving stability, opportunity, and successful community reintegration. We welcome compassionate, organized, and mission-driven professionals committed to participant engagement, peer mentorship, achievement, relationships, and belonging.