Program Manager - Reentry & Healing Hub

YMCA of Yonkers

Job Title: Program Manager – Reentry & Healing Hub

Status: Full-Time, Non-Exempt

Hours: 40 hours per week

Salary: $55,000–$65,000 annually

Reports To: Director of Reentry & Healing Hub

Department: Reentry & Healing Hub / Social Responsibility

Supervises:

• Program Coordinator

• Two Academic & Career Counselors

POSITION SUMMARY

The Program Manager for the Reentry & Healing Hub provides day-to-day operational management, staff supervision, and coordination of participant services through the YMCA of Yonkers Reentry & Healing Hub, a newly established initiative funded by the New York State Division of Criminal Justice Services (DCJS). Serving justice-involved adults ages 18 and older throughout Yonkers and Westchester County, the Program Manager plays a critical role in ensuring that participants receive coordinated, timely, and effective services that promote successful community reintegration, personal development, educational advancement, and economic stability.

Reporting to the Director of the Reentry & Healing Hub, the Program Manager is responsible for coordinating daily program activities, supervising assigned staff, monitoring participant engagement, and supporting implementation of the approved DCJS work plan. The position ensures effective integration of participant intake, individualized service planning, academic and career development, workforce readiness, peer mentorship, Cognitive Behavioral Interventions (CBI), trauma-informed supportive services, and community referrals.

As a founding member of the Reentry & Healing Hub leadership team, the Program Manager will help establish operational procedures, service delivery schedules, staff coordination practices, documentation standards, and participant engagement systems. Working collaboratively with the Director of the Reentry Hub & Behavioral Support Social Worker, and community partners, the Program Manager will contribute to a coordinated, accountable, and participant-centered program environment.

The position advances the YMCA's commitment to reducing recidivism, strengthening community safety, expanding economic opportunity, and helping justice-involved individuals build stable and productive lives.

WHAT WE STAND FOR

At the Y, our work is rooted in three key areas:

Achievement

• Helping adults build skills, overcome barriers, achieve educational and employment goals, and make meaningful progress toward successful community reintegration.

Relationships

• Strengthening trusting connections among participants, staff, families, community partners, and service providers that promote accountability and long-term stability.

Belonging

• Creating a safe, respectful, culturally responsive, and welcoming environment where every participant is treated with dignity and has opportunities to succeed.

ESSENTIAL FUNCTIONS

Daily Program Operations & Service Coordination

• Coordinate daily operations and service delivery activities in accordance with the approved DCJS work plan, organizational policies, and established program procedures.

• Maintain an organized program schedule integrating participant intake, assessments, individualized service planning, counseling, CBI sessions, academic and career development, workforce readiness, peer mentorship, and partner-led activities.

• Coordinate staff assignments, participant appointments, group activities, and service referrals to promote timely access to appropriate interventions.

• Monitor participant progression through the program, from initial enrollment and assessment through service participation, milestone achievement, and program completion.

• Work with the Director to implement standardized procedures for participant engagement, service coordination, documentation, and program accountability.

• Identify operational challenges, scheduling conflicts, service gaps, and barriers to participant engagement, and recommend appropriate solutions.

• Ensure program activities are conducted in a safe, organized, welcoming, and trauma-informed environment.

Staff Supervision & Team Coordination

• Provide direct supervision to the Program Coordinator and two Academic & Career Counselors.

• Establish clear staff assignments, work schedules, service expectations, and performance priorities consistent with the approved program model.

• Conduct regular individual supervision, team check-ins, and performance discussions to support accountability, professional growth, and effective service delivery.

• Review staff documentation, participant engagement activities, and assigned deliverables to ensure timely and accurate completion.

• Support staff onboarding, training, professional development, and implementation of established program procedures.

• Coordinate with the Reentry & Behavioral Support Social Worker to integrate behavioral support services and CBI activities into the broader participant service schedule.

• Facilitate interdisciplinary case coordination meetings and participant progress reviews in collaboration with the Director and assigned program staff.

• Identify staff training needs, performance concerns, and operational challenges, and communicate recommendations to the Director.

• Promote a collaborative, culturally responsive, and participant-centered team environment.

Participant Engagement & Individualized Service Coordination

• Oversee the coordination of participant intake, enrollment, eligibility documentation, orientation, and ongoing engagement activities.

• Ensure participants receive timely assessments and Individualized Service Plans (ISPs) developed collaboratively with appropriate program personnel.

• Monitor implementation of individualized service plans and coordinate staff follow-up to address participant needs and progress toward established goals.

• Work with the Program Coordinator to maintain consistent participant communication, appointment scheduling, engagement tracking, and follow-up.

• Coordinate with Academic & Career Counselors to support educational enrollment, vocational training, workforce readiness, employment placement, and related participant goals.

• Collaborate with the Reentry & Behavioral Support Social Worker to support appropriate referrals, case coordination, and continuity of behavioral support services.

• Monitor attendance, participant engagement, service participation, and progress toward established program milestones.

• Identify participants at risk of disengagement and coordinate appropriate outreach and retention strategies.

• Support individualized program completion reviews based on documented progress toward service-plan goals rather than participation in every available service.

• Elevate complex participant concerns, safety issues, and service barriers to the Director as appropriate.

Program Documentation, Performance Monitoring & DCJS Compliance

• Monitor daily program documentation, participant records, service logs, attendance, referrals, progress notes, and completion records for accuracy, timeliness, and completeness.

• Ensure assigned staff maintain participant documentation in accordance with YMCA policies, DCJS requirements, and established confidentiality standards.

• Track participant enrollment, service engagement, individualized milestones, and program completion outcomes.

• Support achievement of the Hub's annual targets of 75 participants served and 60 program completions, along with applicable service delivery and reporting measures in the approved DCJS work plan.

• Prepare routine program updates, service delivery summaries, and performance information for review by the Director.

• Identify documentation gaps, service delivery concerns, and emerging performance trends, and coordinate corrective follow-up with assigned staff.

• Assist with preparation for DCJS monitoring visits, program reviews, audits, and required reporting activities.

• Participate in continuous quality improvement activities and recommend operational adjustments to strengthen service delivery and participant outcomes.

• Ensure program staff complete assigned training and comply with established reporting and documentation procedures.

Community Partnerships & Coordinated Services

• Support implementation of community partnerships that provide workforce mentorship, educational opportunities, expressive-healing activities, and other approved reentry services.

• Coordinate participant referrals, partner-led activities, service schedules, and follow-up with external providers.

• Maintain effective working relationships with community-based organizations, workforce development agencies, educational institutions, probation and court partners, and other referral resources.

• Work with the Director to identify opportunities to strengthen referral pathways, expand participant resources, and improve coordination among service providers.

• Support partner communication and coordination while maintaining appropriate participant confidentiality and consent practices.

• Represent the Reentry & Healing Hub at assigned community meetings, partner activities, and program events.

Program Administration & Operational Accountability

• Support the Director in implementing program policies, procedures, operational systems, and service delivery expectations.

• Coordinate with the Program Coordinator to ensure timely processing of routine program documentation, participant materials, supply requests, and administrative needs.

• Monitor program supplies, activity schedules, and operational resource needs, and communicate purchasing or logistical requirements to the Director.

• Verify documentation supporting participant achievement of approved incentive milestones and submit appropriate recommendations through established approval procedures.

• Ensure participant incentives are administered in accordance with the YMCA's adopted gift card and stipend policy, including applicable authorization and documentation requirements.

• Support the Director in monitoring assigned program deliverables and coordinating information needed for grant reporting and fiscal accountability.

• Maintain appropriate segregation of duties by ensuring that financial approvals and disbursements remain with designated authorized personnel.

• Assist with program planning, implementation reviews, and operational improvements to support effective and sustainable service delivery.

Organizational Support

• Follow YMCA policies, professional boundaries, confidentiality requirements, ethical standards, and applicable DCJS contractual obligations.

• Participate in required staff meetings, training, quality improvement activities, and YMCA initiatives.

• Perform other related duties as assigned, consistent with the position's responsibilities.

CORE COMPETENCIES

• Trauma-Informed and Culturally Responsive Practice

• Program Operations and Service Coordination

• Staff Supervision and Performance Accountability

• Participant-Centered Engagement and Individualized Service Planning

• Case Coordination and Multidisciplinary Collaboration

• Documentation, Data Quality and DCJS Compliance

• Community Partnership and Relationship Building

• Communication, Organization and Problem Solving

QUALIFICATIONS

• Bachelor's degree in social work, human services, criminal justice, psychology, education, public administration, or a related field required.

• Minimum three years of relevant professional experience in community-based programs, reentry services, case management, workforce development, or related human services settings preferred.

• At least one year of experience supervising staff, coordinating program operations, or leading direct-service teams strongly preferred.

• Experience working with justice-involved adults, individuals affected by trauma, or populations experiencing significant barriers to community stability strongly preferred.

• Familiarity with criminal justice systems, community supervision, reentry programs, alternatives-to-incarceration initiatives, and evidence-based interventions preferred.

• Demonstrated ability to coordinate multidisciplinary services, supervise assigned personnel, manage competing priorities, and support achievement of program performance measures.

• Knowledge of trauma-informed practices, strengths-based engagement, individualized service planning, and participant retention strategies.

• Experience with government-funded programs, grant deliverables, performance reporting, or contract compliance preferred.

• Strong interpersonal communication, leadership, organizational, documentation, and problem-solving skills.

• Ability to maintain confidentiality, establish professional boundaries, and work effectively with individuals from diverse backgrounds.

• Bilingual English/Spanish skills preferred.

• Proficiency in Microsoft Office and electronic case management or reporting systems.

• Ability to complete required DCJS training and maintain current knowledge of relevant program practices.

SUCCESS IN THIS ROLE WILL BE MEASURED BY

• Effective coordination of daily program operations, participant services, staff assignments, and service delivery schedules.

• Consistent supervision, coaching, and accountability of assigned staff, with timely completion of established responsibilities.

• Timely, accurate, and complete participant documentation, service records, progress reviews, and program reporting information.

• Contribution to approved DCJS service delivery and performance measures, including the Hub's annual targets of 75 participants served and 60 program completions.

• Effective participant engagement, retention, service coordination, and documented progress toward individualized reentry goals.

• Strong interdisciplinary collaboration, community partner coordination, and responsiveness to participant and operational needs.

• Consistent adherence to YMCA policies, professional boundaries, participant safety standards, confidentiality requirements, and applicable grant obligations.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Work is primarily based at 17 Riverdale Avenue, Yonkers, NY, with local community visits, partner meetings, and outreach activities as needed.

• Responsibilities involve staff supervision, participant meetings, group-program coordination, office-based administrative work, and community-based service activities.

• Ability to work in office, group-program, and community settings, use a computer, maintain records, and manage multiple operational priorities.

• Schedule may include occasional evenings or weekends to accommodate participant and program needs.

BENEFITS

The YMCA of Yonkers offers a competitive benefits package, including health insurance, paid time off, retirement benefits, and professional development opportunities, subject to plan eligibility.

JOIN OUR TEAM

Join the YMCA of Yonkers Reentry & Healing Hub and help build a new community-based initiative dedicated to supporting justice-involved adults in achieving stability, opportunity, and successful community reintegration. We welcome experienced, collaborative, and mission-driven professionals committed to effective program leadership, participant-centered service, achievement, relationships, and belonging.