Member & Client Support Coordinator

Position Type: Full-Time Experience Required: Home Help Program experience Summary: We are seeking a reliable and professional Member & Client Support Coordinator to support clients, caregivers, and agency operations. This role manages communication, scheduling, documentation, and member follow-ups for Home Help, CHW, PAS, and care management programs. Key Responsibilities: - Serve as the main contact for clients, caregivers, and partner agencies - Complete intake calls, follow-ups, and service reminders - Assist clients with Home Help paperwork, renewals, and care plan questions - Support caregiver onboarding and timesheet documentation - Schedule assessments, provider visits, and member appointments - Upload and organize documents in agency systems - Maintain accurate logs and communication records - Provide professional, empathetic customer service at all times Required Experience: - Home Help Program experience is required - Familiarity with MDHHS policies, care plans, and service authorizations - Experience supporting caregivers and clients in a service-based environment Qualifications: - Strong communication and organizational skills - Ability to manage multiple tasks in a fast-paced setting - Comfort working with diverse populations - Basic computer and digital form proficiency Work Environment: Hybrid or in-office. Occasional local travel for client or agency needs.